Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(2,309 Reviews)
Rating breakdown 2,309 reviews
5 Stars
1,394
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
5
Perfect AI phone
on June 29, 2026
Posted by: Charlie
[This review was collected as part of a promotion.] Great for AI and every day use i give it a 10/10 I recommend to anyone looking for a fast efficient phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Value Phone
on June 29, 2026
Posted by: flamingphoenix
[This review was collected as part of a promotion.] This phone is a great value. I use it mainly for video streaming and communication. I use the Galaxy AI circle to search very often and find it very useful. However, the chin is large and it can be slow at time.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Friendly easy to use
on June 29, 2026
Posted by: SMS0308
[This review was collected as part of a promotion.] Galaxy AI is my best buddy its with me 24/7 I love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing quality and features
on June 29, 2026
Posted by: Posqwlee
[This review was collected as part of a promotion.] Good Ai features. Use for all my streaming all around it is a great product
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing!
on June 29, 2026
Posted by: Doritoloko75
[This review was collected as part of a promotion.] This phone is above par from every phone that I have ever owned.I am glad to say that I am a satisfied customer.It handles multiple platforms of phone calls , internet streaming and communication abilities in every aspect. I work in a remote environment, and I am able to facilitate the ability of my personal line as well as switching over to my professional line with the greatest of ease the streaming and internet structure. As\nFar as surfing , browsing or just watching videos is above exceptional quality. I'd\nAlso like to add that's samsung ai is a new feature I am completely enthralled by as I'm very happy to know that it has been implemented in so many handy and convenient forms within technology.And it's great to see my favorite brand samsung utilizing this phenomenal breakthrough in the electronics world not only for work oriented activities but also in creation for audio or artistic themes. Definitely a satisfied customer all around.I appreciate all new features for
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
A17 Samsung
on June 29, 2026
Posted by: Iceman
[This review was collected as part of a promotion.] The device locks up and it works some days and the next slow processing.. AI the phone is only 2 months old and has hidden issues..
Value
2
Response from Samsung USBy R&R, July 1, 2026
Good day Iceman,
Thank you for sharing your feedback. The Galaxy A17 5G is equipped with Smart AI features, a large display, and 5G connectivity, all designed to provide a reliable everyday experience. We understand that consistent performance is essential, especially with a new device. If you notice your phone locking up or not performing consistently, we recommend clearing the data from your device. Over time, you may accumulate large amounts of data or memory usage on your Galaxy device. Fortunately, there are several ways to free up your device’s memory, creating space for important files and cherished photos.
Here are some suggestions:
**Deleting Unused Apps and Files:**
- Removing unused apps, media, or downloads can enhance your device’s productivity and create space for future data. Deleting images, videos, audio recordings, or other unnecessary files can significantly clear up space on your device, allowing for more content storage.
**Cleaning Your Storage:**
1. Navigate to and open **Settings**, then tap on **Device care**.
2. Tap **Storage**, and choose the file category you want to manage, such as Images, Videos, Audio files, or Documents.
3. Press and hold the desired file to select it, or tap **All** at the top of the screen to select all files.
4. Tap **Delete** or **Delete all**, then confirm by tapping **Move to Trash**.
**Cleaning Your Memory:**
1. Navigate to and open **Settings**, then tap on **Device care**.
2. Tap **Memory**, then select **Clean now** to free up memory and stop background apps from slowing down your device.
3. If you'd like to keep certain apps running, tap **Excluded apps**, then tap the plus sign to select those apps.
For more detailed information, please refer to the online article linked below. Your comments regarding processing speed, freezing, and overall reliability are valuable to us and will be shared with our teams as we work to improve the Galaxy experience. Thank you for being a Samsung customer!
Free up storage space on your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10002029/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback. The Galaxy A17 5G is equipped with Smart AI features, a large display, and 5G connectivity, all designed to provide a reliable everyday experience. We understand that consistent performance is essential, especially with a new device. If you notice your phone locking up or not performing consistently, we recommend clearing the data from your device. Over time, you may accumulate large amounts of data or memory usage on your Galaxy device. Fortunately, there are several ways to free up your device’s memory, creating space for important files and cherished photos.
Here are some suggestions:
**Deleting Unused Apps and Files:**
- Removing unused apps, media, or downloads can enhance your device’s productivity and create space for future data. Deleting images, videos, audio recordings, or other unnecessary files can significantly clear up space on your device, allowing for more content storage.
**Cleaning Your Storage:**
1. Navigate to and open **Settings**, then tap on **Device care**.
2. Tap **Storage**, and choose the file category you want to manage, such as Images, Videos, Audio files, or Documents.
3. Press and hold the desired file to select it, or tap **All** at the top of the screen to select all files.
4. Tap **Delete** or **Delete all**, then confirm by tapping **Move to Trash**.
**Cleaning Your Memory:**
1. Navigate to and open **Settings**, then tap on **Device care**.
2. Tap **Memory**, then select **Clean now** to free up memory and stop background apps from slowing down your device.
3. If you'd like to keep certain apps running, tap **Excluded apps**, then tap the plus sign to select those apps.
For more detailed information, please refer to the online article linked below. Your comments regarding processing speed, freezing, and overall reliability are valuable to us and will be shared with our teams as we work to improve the Galaxy experience. Thank you for being a Samsung customer!
Free up storage space on your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10002029/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on June 29, 2026
Posted by: FERNI61
[This review was collected as part of a promotion.] Love it easy to use, ......................
I use Samsung phone for to many of years
I use Samsung phone for to many of years
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I have a Samsung galaxy A16
on June 29, 2026
Posted by: Lacykay
[This review was collected as part of a promotion.] I constantly have issues with my phone lagging and freezing up its a Samsung galaxy A16
Value
3
Response from Samsung USBy R&R, July 1, 2026
Greetings Lacykay,
Thank you for sharing your experience. We appreciate your loyalty to the Galaxy lineup. Galaxy A series devices are designed with intelligent AI features, reliable security, and seamless connectivity to support your everyday life. Your feedback about lag and freezing on your Galaxy A16 is important to us. If you're noticing slow performance, it may be a good time to optimize your device.
The Quick Optimization feature improves your device's performance by identifying battery-draining apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. To optimize your phone, go to **Settings**, swipe to **Device care**, tap **Optimize now**, and then tap **Done**.
For more tips on keeping your device running smoothly, please check out the link below. We will share your feedback with our teams as we work to improve the Galaxy experience. Thank you for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience. We appreciate your loyalty to the Galaxy lineup. Galaxy A series devices are designed with intelligent AI features, reliable security, and seamless connectivity to support your everyday life. Your feedback about lag and freezing on your Galaxy A16 is important to us. If you're noticing slow performance, it may be a good time to optimize your device.
The Quick Optimization feature improves your device's performance by identifying battery-draining apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. To optimize your phone, go to **Settings**, swipe to **Device care**, tap **Optimize now**, and then tap **Done**.
For more tips on keeping your device running smoothly, please check out the link below. We will share your feedback with our teams as we work to improve the Galaxy experience. Thank you for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US