Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(2,309 Reviews)
Rating breakdown 2,309 reviews
5 Stars
1,394
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
3
It has some problems
on March 30, 2026
Posted by: GmanGman
[This review was collected as part of a promotion.] SYSTEM UI is not responding (exit app or wait, when I restart the phone). Is slow starting up.
Value
3
Response from Samsung USBy R&R, March 31, 2026
Hello there GmanGman,
Thank you for sharing your concerns. The Galaxy A17 5G is designed to offer a smooth and reliable experience for everyday use. To enhance system responsiveness, consider running optimization through Device Care and keeping your software up to date.
If your Galaxy phone or tablet freezes or crashes, it can be very frustrating. Luckily, these problems can often be fixed without sending your device in for repair. Simple steps like restarting your device and updating the software are effective ways to avoid future freezes and crashes.
For additional troubleshooting steps, please see the links below, or feel free to reach out to our Samsung Support Team for further assistance. We appreciate your feedback and thank you for choosing Samsung as your go-to brand.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your concerns. The Galaxy A17 5G is designed to offer a smooth and reliable experience for everyday use. To enhance system responsiveness, consider running optimization through Device Care and keeping your software up to date.
If your Galaxy phone or tablet freezes or crashes, it can be very frustrating. Luckily, these problems can often be fixed without sending your device in for repair. Simple steps like restarting your device and updating the software are effective ways to avoid future freezes and crashes.
For additional troubleshooting steps, please see the links below, or feel free to reach out to our Samsung Support Team for further assistance. We appreciate your feedback and thank you for choosing Samsung as your go-to brand.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very satisfied
on March 30, 2026
Posted by: BubbasWife
[This review was collected as part of a promotion.] I used to have a Samsung phone a while back then switched to Motorola for 2 years. I then switched back to Samsung. Calls are clear and don't drop. They don't break if you drop them so very durable. I am absolutely in love with my A17 and have no intention of leaving Samsung ever again!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's a great phone but it has some room for change
on March 30, 2026
Posted by: Marzfrfr
[This review was collected as part of a promotion.] This phone is good but I would change somethings about it.I don't like how after a few hours of using the phones it becomes slow and laggy very unbearable when you keep on getting "tiktok is not responding" every 2 minutes.I would prefer it to be faster and more sharp
Value
3
Response from Samsung USBy R&R, March 31, 2026
Hey Marzfrfr,
We appreciate your concerns. The Galaxy A17 5G is designed for everyday use while providing access to Samsung’s features and an excellent display. To ensure your device runs smoothly throughout the day, utilize Device Care to manage background apps and optimize performance. If you notice that certain apps are slowing down or taking longer to respond, it is often due to temporary storage issues. Performing a quick optimization in the Device Care section of your Settings can give your phone a fresh start, allowing you to get back to scrolling in no time. For more details, please refer to the link provided below. Thank you for sharing your thoughts; we value your membership in the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate your concerns. The Galaxy A17 5G is designed for everyday use while providing access to Samsung’s features and an excellent display. To ensure your device runs smoothly throughout the day, utilize Device Care to manage background apps and optimize performance. If you notice that certain apps are slowing down or taking longer to respond, it is often due to temporary storage issues. Performing a quick optimization in the Device Care section of your Settings can give your phone a fresh start, allowing you to get back to scrolling in no time. For more details, please refer to the link provided below. Thank you for sharing your thoughts; we value your membership in the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on March 30, 2026
Posted by: SanSan
[This review was collected as part of a promotion.] It gets the job done. I use it for personal use and work. It's compatible with everything related with work
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone quality is Amazing
on March 30, 2026
Posted by: Tata327
[This review was collected as part of a promotion.] I use my Samsung A17 to do work for my job and to find information to give data for certain things needed to be found navigation is great and
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my new phone
on March 30, 2026
Posted by: Kaygee
[This review was collected as part of a promotion.] I love my phone it works really great and i love the picture quantity on it the video quantity.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The phone is nice and all but the processor and f
on March 30, 2026
Posted by: CandyEnemiga
[This review was collected as part of a promotion.] I use my Samsung Galaxy A17 everyday for my personal use and I feel it stalls or feezes too much. Other than that its an ok phone .
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very simple to use and great features. Nice camera
on March 30, 2026
Posted by: Randy2026
[This review was collected as part of a promotion.] Great device for streaming and watching TV shows and movies.
Also fantastic for watching live television.
This device has it all. It also connects to my Samsung watch.
Also fantastic for watching live television.
This device has it all. It also connects to my Samsung watch.
Value
5
Written by a customer while visiting Samsung US