Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(2,309 Reviews)
Rating breakdown 2,309 reviews
5 Stars
1,394
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
3
This product is too slow for the model
on April 3, 2026
Posted by: Jswiney
[This review was collected as part of a promotion.] The galaxy ai isn't as good as say googlws gemeni or is it as fast and bixby has not worked properly on any galaxy device I've ever owned and also this phones processor should be much faster and the security should be much better from factory because it has been easily hacked by the smart switch or the muilticontrol function a few times. So all and all disappointed.
Value
3
Response from Samsung USBy R&R, April 6, 2026
Hey there Jswiney,
Thank you for taking the time to share this information. Galaxy AI and its built-in security features are designed to enhance your experience across your device. By exploring your settings and keeping your device updated, you can optimize performance.
You can also boost your device's performance with a quick optimization. The Quick Optimization feature detects apps that drain too much battery and removes unnecessary items from memory. It deletes unneeded files, scans for malware, and closes background apps.
Optimizing your phone is quick and easy. Go to the Settings menu, swipe to and tap on Device care. Then, tap "Optimize now" and, afterward, tap "Done."
Please find out more about how to keep your device running smoothly by checking out the link provided below. We appreciate your review. Thank you for being a Samsung customer!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for taking the time to share this information. Galaxy AI and its built-in security features are designed to enhance your experience across your device. By exploring your settings and keeping your device updated, you can optimize performance.
You can also boost your device's performance with a quick optimization. The Quick Optimization feature detects apps that drain too much battery and removes unnecessary items from memory. It deletes unneeded files, scans for malware, and closes background apps.
Optimizing your phone is quick and easy. Go to the Settings menu, swipe to and tap on Device care. Then, tap "Optimize now" and, afterward, tap "Done."
Please find out more about how to keep your device running smoothly by checking out the link provided below. We appreciate your review. Thank you for being a Samsung customer!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for price
on April 3, 2026
Posted by: Itsmygalaxy26
[This review was collected as part of a promotion.] Wonderful phone for price of it being cheap. Budget more space less lag. It works wonders for my kids
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall I would say this is a good device!
on April 3, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I have the Sansung Galaxy A17 5G. I have really enjoyed it. It takes great photos, streaming is fast, rarely any lag whatsoever, really cool new features every time I update, security for my phone and web are excellent, and you really CANNOT beat the price! You don't just get what you paid for, but even better, you get a whole lot more! I'd recommend the Samsung Galaxy A17 5G to everyone. This device overall is really reliable and easy to use!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Technology is amazing
on April 3, 2026
Posted by: SShark
[This review was collected as part of a promotion.] Even though I'm behind on technology I still enjoy my phone. I have over 300+ apps and I don't have any problems with loading or storage. Samsung has always had reliable products. Thanks
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Showing to be a disappointment
on April 3, 2026
Posted by: Smoke2lit
[This review was collected as part of a promotion.] First off this phone did not come with Galaxy AI which surprised me being that it's a new phone and online the A17 5G says it has Galaxy AI. Second thing is, the phone is terribly slow. I have to keep using Device Care to clean memory and I barely have any downloaded apps. It has a decent camera, way better than it's predecessors. It has no auxiliary jack for wired headphones. The phone lags, taking up to 30 seconds to make a call. It doesn't seem to multitask very well between apps. At the moment, I'm not very happy with it and samsung can't remotely fix it so I have to take it to a shop that can. I've been an avid samsung buyer for 20 years and this phone has given me the most issues.
Value
3
Response from Samsung USBy R&R, April 6, 2026
Hey there,
Thank you for your feedback. The Galaxy A17 5G is designed to balance performance and everyday usability, and it’s great to hear that you found the camera quality impressive. This device unlocks advanced AI features to simplify your daily tasks and boost your creativity. You can set up your default digital assistant, use Gemini for seamless app integration, explore Circle to quickly find information, and apply Background Effects with Edit Suggestions in the Gallery. These tools help create a smarter and more efficient user experience.
To maximize your Galaxy A17 5G's AI features and enjoy a smooth, user-friendly experience, please click the link below for more information. Features like Device Care help maintain consistent performance as you use your device. We also include tips on clearing your cache and deleting unused storage for better efficiency. Links for these tips and more are provided below. Thank you for choosing Samsung!
Use AI features on the Galaxy A17 5G
https://www.samsung.com/us/support/answer/ANS10010131/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback. The Galaxy A17 5G is designed to balance performance and everyday usability, and it’s great to hear that you found the camera quality impressive. This device unlocks advanced AI features to simplify your daily tasks and boost your creativity. You can set up your default digital assistant, use Gemini for seamless app integration, explore Circle to quickly find information, and apply Background Effects with Edit Suggestions in the Gallery. These tools help create a smarter and more efficient user experience.
To maximize your Galaxy A17 5G's AI features and enjoy a smooth, user-friendly experience, please click the link below for more information. Features like Device Care help maintain consistent performance as you use your device. We also include tips on clearing your cache and deleting unused storage for better efficiency. Links for these tips and more are provided below. Thank you for choosing Samsung!
Use AI features on the Galaxy A17 5G
https://www.samsung.com/us/support/answer/ANS10010131/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The product has great features
on April 3, 2026
Posted by: OllyA17
[This review was collected as part of a promotion.] My phone has unlimited features. It's mind-blowing what I can do with it. Even without an official business or address, it does it all. Amazingly striking to see 👀
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super Awesome wayward technology!
on April 3, 2026
Posted by: Twinkboi
[This review was collected as part of a promotion.] I love the stram of content advancing technology that aid me in my Crypto currency endeavors and the Sound in the music and interactions with the android system Samsung Truely has carved a path and lasting Quality to the Computer Age!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great product but to compacted
on April 3, 2026
Posted by: Tiredofit
[This review was collected as part of a promotion.] Should use Galaxy Ai to better manage files and synchronization between profiles. Too complex alot of sub folders leads to confusion.
Value
3
Response from Samsung USBy R&R, April 6, 2026
Hello there,
Thank you for sharing your thoughts! Galaxy AI is built to make everyday tasks easier, like managing files and organizing your activities. It’s great to see how you're exploring ways to improve your experience.
Whether you're editing photos, browsing the web, or calling loved ones, you can use the new AI app features on your Galaxy phone or tablet to make daily tasks easier. For example, you can quickly organize and summarize ideas in Samsung Notes, get help with text messages, find content by circling an item or image, and sync your wallpapers with the current weather.
These AI features are designed to enhance your experience with Galaxy devices, helping you get the most out of your phone or tablet both day and night. We invite you to explore the full capabilities of your Galaxy A17 5G by clicking the link below for more details about Galaxy AI.
Thank you for your review, and we appreciate you being a Samsung customer!
Use features with Galaxy AI on your Galaxy phone and tablet
https://www.samsung.com/us/support/answer/ANS10000753/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US