Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(2,309 Reviews)
Rating breakdown 2,309 reviews
5 Stars
1,394
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
4
Galaxy A17 5G meets standards
on June 29, 2026
Posted by: TheCajun
[This review was collected as part of a promotion.] I use it for a lot of streaming of movies and shows when I'm out and need entertainment and it work amazing. I also have to use it constantly for work and it has not failed me yet. The Galaxy AI work great for when I have questions about things.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
It's all good do you have a great day
on June 29, 2026
Posted by: Jlb051
[This review was collected as part of a promotion.] It's all good and you can come to the store to get in the real world if you want me a chance
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I dont like the phone
on June 29, 2026
Posted by: BigJon
[This review was collected as part of a promotion.] The phone freezes all the time it changes my settings daily I wish now the I wouldn't have had to let my folder go
Value
1
Response from Samsung USBy R&R, July 1, 2026
Hello BigJon,
Thank you for taking the time to provide your feedback. The Galaxy A17 5G is designed to meet your everyday needs with its AI features, large display, and long-lasting battery life. We understand the importance of your phone responding consistently and maintaining your personalized settings.
If your device continues to crash regardless of the app(s) you are using, please proceed to the last section for instructions on performing a factory reset. However, if crashes occur only when using a specific app, keep in mind that some third-party apps are better developed than others. It’s advisable to check the reviews for any troublesome app in the Google Play or Samsung App Stores to see if other users with the same Samsung Galaxy device are experiencing similar issues. If that’s the case, consider reaching out to the app’s developer to inquire about any bug fixes for your device.
Please remember that Samsung cannot improve the stability of third-party apps; that responsibility falls to the developers. Additionally, ensure that your phone's software is always up to date. You can find more information on keeping your device performing optimally in the link below.
Your feedback regarding freezing issues and unexpected changes to settings is valuable, and we will share it with the appropriate teams as we strive to enhance the Galaxy experience. Thank you for being part of the Samsung family.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
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Samsung Community
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Thank you for taking the time to provide your feedback. The Galaxy A17 5G is designed to meet your everyday needs with its AI features, large display, and long-lasting battery life. We understand the importance of your phone responding consistently and maintaining your personalized settings.
If your device continues to crash regardless of the app(s) you are using, please proceed to the last section for instructions on performing a factory reset. However, if crashes occur only when using a specific app, keep in mind that some third-party apps are better developed than others. It’s advisable to check the reviews for any troublesome app in the Google Play or Samsung App Stores to see if other users with the same Samsung Galaxy device are experiencing similar issues. If that’s the case, consider reaching out to the app’s developer to inquire about any bug fixes for your device.
Please remember that Samsung cannot improve the stability of third-party apps; that responsibility falls to the developers. Additionally, ensure that your phone's software is always up to date. You can find more information on keeping your device performing optimally in the link below.
Your feedback regarding freezing issues and unexpected changes to settings is valuable, and we will share it with the appropriate teams as we strive to enhance the Galaxy experience. Thank you for being part of the Samsung family.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I have loved the galaxy A model's
on June 29, 2026
Posted by: Kelsey
[This review was collected as part of a promotion.] I have loved the Galaxy A models. All the way from the A35, A16, A17. They have great display, camera is pretty great and the sound quality is better than most. I love the Galaxy AI feature the most very efficient and haven't had any problem with understanding what I need.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on June 29, 2026
Posted by: BigBadSkaggs
[This review was collected as part of a promotion.] I stream a lot of movies and play games and the images are crystal clear. The front and rear camera's have excellent clarity and lots of features to choose from
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love Samsung devices.
on June 29, 2026
Posted by: Christiek6769
[This review was collected as part of a promotion.] I started years ago with Samsung Galaxy S7, I absolutely loved it. I just went down the line from there S8 and so on. I now have the Samsung A17 and I'm getting ready to upgrade. I will always own a Samsung phone, it's the only one I trust. With awesome features, including my AI, Gemini is amazing, so many other AI features it's so much fun.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Myphone325
on June 29, 2026
Posted by: Mackg211
[This review was collected as part of a promotion.] Galaxy is ok the screen could be better how much more can I say
Value
3
Response from Samsung USBy R&R, July 1, 2026
Howdy Mackg211,
Thank you for sharing your thoughts. The Galaxy A17 5G is designed to meet your everyday needs with its intelligent AI, vibrant display, and 5G connectivity. We appreciate your feedback regarding the screen experience, and we will pass your comments on to our teams as we work to enhance future Galaxy devices. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts. The Galaxy A17 5G is designed to meet your everyday needs with its intelligent AI, vibrant display, and 5G connectivity. We appreciate your feedback regarding the screen experience, and we will pass your comments on to our teams as we work to enhance future Galaxy devices. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Not enough space
on June 29, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] No matter how many apps you can download phone is always asking to free up space or reboot phone in order for it to run smooth and faster.
Value
2
Response from Samsung USBy R&R, July 1, 2026
Hello there,
Thank you for taking the time to provide your feedback. The Galaxy A17 5G offers AI capabilities, 5G connectivity, and a vibrant display, making it ideal for everyday use. We understand the importance of having sufficient storage and smooth performance during your daily activities. Over time, you may find that you accumulate a large amount of data on your Galaxy device. Fortunately, there are several ways to free up memory and create more space for important files and cherished photos.
Here are some tips to help boost your device's productivity:
1. **Delete Unused Apps**: Removing apps you no longer use can significantly free up space.
2. **Clear Media and Downloads**: Deleting old media files and downloads can also help you reclaim storage.
3. **Clear App Cache**: This removes temporary data and can help apps run more efficiently.
To clear an app's cache:
1. Open **Settings** and go to **Apps**.
2. Find and select the app you want to clear.
3. Tap on **Storage**, then select **Clear cache**.
To clear an app's data (which resets it to factory defaults):
1. Open **Settings** and go to **Apps**.
2. Find and select the app you want to clear.
3. Tap on **Storage**, then select **Clear data**.
4. Confirm by tapping **Delete** on the pop-up message.
For more tips on maintaining storage on your device, please check out the online article linked below.
We sincerely appreciate your comments regarding storage notifications and device restarts. They will be shared with our teams as we work to enhance future Galaxy devices. Thank you for choosing Samsung!
Free up storage space on your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10002029/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to provide your feedback. The Galaxy A17 5G offers AI capabilities, 5G connectivity, and a vibrant display, making it ideal for everyday use. We understand the importance of having sufficient storage and smooth performance during your daily activities. Over time, you may find that you accumulate a large amount of data on your Galaxy device. Fortunately, there are several ways to free up memory and create more space for important files and cherished photos.
Here are some tips to help boost your device's productivity:
1. **Delete Unused Apps**: Removing apps you no longer use can significantly free up space.
2. **Clear Media and Downloads**: Deleting old media files and downloads can also help you reclaim storage.
3. **Clear App Cache**: This removes temporary data and can help apps run more efficiently.
To clear an app's cache:
1. Open **Settings** and go to **Apps**.
2. Find and select the app you want to clear.
3. Tap on **Storage**, then select **Clear cache**.
To clear an app's data (which resets it to factory defaults):
1. Open **Settings** and go to **Apps**.
2. Find and select the app you want to clear.
3. Tap on **Storage**, then select **Clear data**.
4. Confirm by tapping **Delete** on the pop-up message.
For more tips on maintaining storage on your device, please check out the online article linked below.
We sincerely appreciate your comments regarding storage notifications and device restarts. They will be shared with our teams as we work to enhance future Galaxy devices. Thank you for choosing Samsung!
Free up storage space on your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10002029/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US