Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,775 Reviews)
Rating breakdown 1,775 reviews
5 Stars
1,094
4 Stars
394
3 Stars
144
2 Stars
68
1 Star
75
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
5
Great tool
on May 31, 2026
Posted by: Sense1
[This review was collected as part of a promotion.] The galaxy A17 is absolutely a great phone that take awesome pictures. Good for my work and searching for information. Easy to use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Phone will just restart for no reason, camera terr
on May 31, 2026
Posted by: IPhoneAllTheway
[This review was collected as part of a promotion.] I have the a17 and it will just shut up in the middle of doing something or on the phone and restart for no apparent reason, the camera is terrible constantly have to restart my phone sometimes it doesn't ring then people are getting a voicemail when they call and it wasn't even my voicemail it was something weird I don't like how it has the UI feature. The charging port works when it feels like it it's hard to hear out of the speaker and it crackles when I'm talking to people on the phone. And my phone is in mint condition these are all internal problems with the phone I do not recommend this phone at all. The galaxy AI is a plus of the phone, only feature that is worth something on this phone
Value
2
Response from Samsung USBy R&R, June 2, 2026
Hello there,
Thank you for taking the time to leave your review. The Galaxy A17 5G is designed to make it easy to capture everyday moments while keeping you connected throughout the day.
If you notice that your phone shuts down while you're in the middle of a task, this may be due to applications running in the background. Closing these apps can help ensure smoother performance. For the best charging experience, please make sure you're using a Samsung-approved charger for optimal output.
Several issues can cause problems with the speaker while on a call or during audio playback. One possibility is that audio may be redirected to an external device. You can perform basic troubleshooting for the speakers by following our recommendations.
One potential issue is related to pressure changes. If your phone has recently experienced a significant change in ambient air pressure, the speakers may sound quiet, crackly, or distorted. This is due to the water-resistant features of many Galaxy phones.
In most cases, the pressure will equalize over time, but you can speed up the process by temporarily opening the SIM tray. Insert your SIM tool into the small hole in the SIM tray and carefully slide the tray out about halfway. It only takes a moment for the pressure to equalize, so you can close the tray right after.
For more tips on improving your phone's speakers, please check out the link provided below. If you need further assistance, don't hesitate to reach out to our Samsung Support Team.
We understand how unexpected restarts can be frustrating, especially when you are using your phone. We appreciate you sharing your experience with us, and thank you for being a Samsung customer.
Speaker does not work properly on Samsung phone
https://www.samsung.com/us/support/troubleshoot/TSG10001510/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to leave your review. The Galaxy A17 5G is designed to make it easy to capture everyday moments while keeping you connected throughout the day.
If you notice that your phone shuts down while you're in the middle of a task, this may be due to applications running in the background. Closing these apps can help ensure smoother performance. For the best charging experience, please make sure you're using a Samsung-approved charger for optimal output.
Several issues can cause problems with the speaker while on a call or during audio playback. One possibility is that audio may be redirected to an external device. You can perform basic troubleshooting for the speakers by following our recommendations.
One potential issue is related to pressure changes. If your phone has recently experienced a significant change in ambient air pressure, the speakers may sound quiet, crackly, or distorted. This is due to the water-resistant features of many Galaxy phones.
In most cases, the pressure will equalize over time, but you can speed up the process by temporarily opening the SIM tray. Insert your SIM tool into the small hole in the SIM tray and carefully slide the tray out about halfway. It only takes a moment for the pressure to equalize, so you can close the tray right after.
For more tips on improving your phone's speakers, please check out the link provided below. If you need further assistance, don't hesitate to reach out to our Samsung Support Team.
We understand how unexpected restarts can be frustrating, especially when you are using your phone. We appreciate you sharing your experience with us, and thank you for being a Samsung customer.
Speaker does not work properly on Samsung phone
https://www.samsung.com/us/support/troubleshoot/TSG10001510/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Stupidest Smartphone ever
on May 31, 2026
Posted by: Ladya0729
[This review was collected as part of a promotion.] Galaxy AI is about the only thing driving this a17 5g, I don't like this one like i did my previous one. The System UI crashes every time you restart or have power device back on. On my last one I had 6gb of memory on this one there is only 4gb. I have seen some of those other brands put out stupid smartphones but this is an absolute first for me to see and witness Samsung put on out in any of their series
Value
2
Response from Samsung USBy R&R, June 3, 2026
Greetings Ladya0729,
Thank you for sharing your feedback. The Galaxy A17 5G combines helpful everyday features with advanced Smart AI, all in a design that fits seamlessly into your routine. We appreciate your review of the Galaxy A17 5G and understand how important overall performance is for daily use. Your insights into your experience are valuable to us.
This device is designed to deliver reliable performance and useful Galaxy features for everyday tasks. If you notice that your device's System UI is crashing, it is typically triggered when your phone requires a system update or an optimization refresh. Essentially, it may need to close open apps.
If a system update is available, please install it to keep your phone or tablet running smoothly. However, during the update, your device cannot be used, and files will be inaccessible. You also will not be able to make calls, even to emergency services. Additionally, you may notice changes to the device's interface once the update is complete.
To check for an update, swipe down from the top-right corner of the screen with two fingers, then tap the Settings icon. Then, swipe to and tap Software update or System updates, depending on your model. Next, tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it should begin downloading automatically, though you may need to tap Download now on some devices.
Once the download is complete, follow the on-screen instructions to install the update. You can also enable or disable the Auto download over Wi-Fi feature. When this option is enabled, your phone or tablet will automatically update when connected to a Wi-Fi network. If this option is disabled, you will need to update your device manually.
To view the software version currently on your device, open Settings, tap About phone, and then tap Software information. Your feedback is important to us.
The Quick optimization feature enhances your device's performance by identifying battery-draining apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. To optimize your phone, go to Settings, swipe to Device care, tap Optimize now, and then tap Done.
Thank you for being a Samsung customer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback. The Galaxy A17 5G combines helpful everyday features with advanced Smart AI, all in a design that fits seamlessly into your routine. We appreciate your review of the Galaxy A17 5G and understand how important overall performance is for daily use. Your insights into your experience are valuable to us.
This device is designed to deliver reliable performance and useful Galaxy features for everyday tasks. If you notice that your device's System UI is crashing, it is typically triggered when your phone requires a system update or an optimization refresh. Essentially, it may need to close open apps.
If a system update is available, please install it to keep your phone or tablet running smoothly. However, during the update, your device cannot be used, and files will be inaccessible. You also will not be able to make calls, even to emergency services. Additionally, you may notice changes to the device's interface once the update is complete.
To check for an update, swipe down from the top-right corner of the screen with two fingers, then tap the Settings icon. Then, swipe to and tap Software update or System updates, depending on your model. Next, tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it should begin downloading automatically, though you may need to tap Download now on some devices.
Once the download is complete, follow the on-screen instructions to install the update. You can also enable or disable the Auto download over Wi-Fi feature. When this option is enabled, your phone or tablet will automatically update when connected to a Wi-Fi network. If this option is disabled, you will need to update your device manually.
To view the software version currently on your device, open Settings, tap About phone, and then tap Software information. Your feedback is important to us.
The Quick optimization feature enhances your device's performance by identifying battery-draining apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. To optimize your phone, go to Settings, swipe to Device care, tap Optimize now, and then tap Done.
Thank you for being a Samsung customer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for price
on June 1, 2026
Posted by: Tattoo2
[This review was collected as part of a promotion.] I love the galaxyAI feature I would most definitely recommend to friends and family
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Solid sleek design with a smooth relentless browsi
on June 1, 2026
Posted by: ELJEFFE1M
[This review was collected as part of a promotion.] So glad to finally get chance to right bout the awesome ai. witch is all new to me but in trying it out and will right to extensive review later.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's a good device it's fast and the picture
on June 1, 2026
Posted by: Love4life831
[This review was collected as part of a promotion.] Quality is amazing it make my day to day life alone easier and before I was receiving spam calls out the tail and with a galaxy A17 life is way better I don't have to deal with the stressful calls all day long I mean it was constantly from sun up to sun down it was crazy the mess I had to go threw with them...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung because of the themes and it works
on June 1, 2026
Posted by: Vampi2shop
[This review was collected as part of a promotion.] I don't use the Ai still learning this phone I just got it like a week ago
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good but maybe not enough...
on June 1, 2026
Posted by: Mysticpapa
[This review was collected as part of a promotion.] The phone works well for what it is. Budget friendly. Dont expect smooth multi tasking or performance on the more tasking apps.
Slow reaction time, poor sensitivity on screen
Value
3
Response from Samsung USBy R&R, June 2, 2026
Hiya Mysticpapa,
Thank you for your feedback! The Galaxy A17 5G features a vibrant display, practical everyday functions, and a design that offers excellent value in daily use. We understand how important performance and screen responsiveness are during regular usage, and we appreciate you sharing your experience with us. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback! The Galaxy A17 5G features a vibrant display, practical everyday functions, and a design that offers excellent value in daily use. We understand how important performance and screen responsiveness are during regular usage, and we appreciate you sharing your experience with us. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US