Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(2,309 Reviews)
Rating breakdown 2,309 reviews
5 Stars
1,394
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
5
Love my new galaxy a17 for its screen size and eas
on April 6, 2026
Posted by: Lemenz86
[This review was collected as part of a promotion.] It runs call of duty mobile smoothly i love to watch YouTube and Facebook with it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I actually miss my old product & prefer it so sad.
on April 6, 2026
Posted by: KayKay
[This review was collected as part of a promotion.] I use my phone for streaming and my old phone the galaxy was amazing with sound this one not so much it's high pitched and I cant enjoy my shows as much. I also use it for music. Everything I use my phone for this one doesn't make me happy. I do regret my "upgrade" I wish I could just get a new galaxy :( I hate to leave a negative review I usually don't do this I usually leave positive ones but this type of phone just isn't for me and it seems to glitch just as bad as my old phone of a few years did but it didn't do it until it was years old.. this one is just a month or so old. However I do LOVE the "Galaxy AI" feature and I love how you can personalize the sound of the voice and he / she actually helps me a lot. Sometimes though I can say hey Google over and over and it doesnt register and that sucks because what if I was in a car accident? That's the whole reason I wanted to use it just in case I couldn't reach my phone I could speak to it and tell it to call for help. Idk I just really miss my old phone so bad everything was better.
Value
3
Response from Samsung USBy R&R, April 8, 2026
Hey Hey KayKay,
It’s impressive to see how much you value sound quality and the overall experience, particularly when it comes to streaming and music. I’m glad to hear that Galaxy AI has been a positive addition to how you use your phone. Feedback like yours helps us understand what matters most in everyday use. Thank you for sharing your thoughts and for being a loyal Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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It’s impressive to see how much you value sound quality and the overall experience, particularly when it comes to streaming and music. I’m glad to hear that Galaxy AI has been a positive addition to how you use your phone. Feedback like yours helps us understand what matters most in everyday use. Thank you for sharing your thoughts and for being a loyal Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I like the features of the fast processor
on April 6, 2026
Posted by: DavesGalaxyA17
[This review was collected as part of a promotion.] My Galaxy a17 has been good since I bought it it's faster and I love how the camera has so much better quality in picture and everything else seems to run very smoothly as well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product has great features
on April 6, 2026
Posted by: Lovedbyall2004
[This review was collected as part of a promotion.] N/A no comment from me at this moment.
The product has great features
The product has great features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
DizzyLizzyYo
on April 6, 2026
Posted by: DizzyLizzyYo
[This review was collected as part of a promotion.] I use my samsung phone for everything , literally everything who needs a computer when you have a samsung phone that works like one and I just want to win this we'll see what happens
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
i have always hated this phone, its just the cheap
on April 6, 2026
Posted by: crownHIGH33
[This review was collected as part of a promotion.] "galaxy ai"
i hate this phone, and ive called samsung several times about it and nothing ever happens.
i hate this phone, and ive called samsung several times about it and nothing ever happens.
blessed and grateful as always with or without!
Value
1
Response from Samsung USBy R&R, April 7, 2026
Good day crownHIGH33,
It sounds like this experience has been frustrating, and that’s not the goal. The Galaxy A17 5G is meant to be simple and accessible, and when everything works properly, it can truly support everyday use. If you have any concerns while using your device, you can quickly get help through the Samsung Members app.
The Samsung Members app offers an expanding library of resources to help you maximize your Galaxy phone's capabilities. You can access troubleshooting tips and articles for any issues you encounter, as well as diagnostic tools to test different functions of your device. If you have a concern with your phone, you can submit an error report through the app.
Here’s how to submit an error report in the Samsung Members app:
1. Open the Samsung Members app, tap the Support tab, and then select Error Reports under Send Feedback.
2. Choose a category that relates to your issue.
3. Fill out the required fields. You can also attach an image or voice recording by tapping the Attach icon (the paper clip) in the top right corner and choosing your preferred option.
4. If you'd like to include system data from your device, select "Send system log data."
5. When you're done, tap Send (the arrow) in the top right corner.
You can check the status of your feedback from the Support tab. Tap "Check feedback you’ve sent" under Send Feedback and select the feedback report to view updates.
This is a quick way to get real-time assistance with any problems your device may be experiencing. You can learn more about accessing the Samsung Members app and additional resources by checking out the online article linked below.
Your feedback is important and helps improve future experiences. Thank you for being a part of Samsung!
Use Samsung Members to troubleshoot your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001383/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It sounds like this experience has been frustrating, and that’s not the goal. The Galaxy A17 5G is meant to be simple and accessible, and when everything works properly, it can truly support everyday use. If you have any concerns while using your device, you can quickly get help through the Samsung Members app.
The Samsung Members app offers an expanding library of resources to help you maximize your Galaxy phone's capabilities. You can access troubleshooting tips and articles for any issues you encounter, as well as diagnostic tools to test different functions of your device. If you have a concern with your phone, you can submit an error report through the app.
Here’s how to submit an error report in the Samsung Members app:
1. Open the Samsung Members app, tap the Support tab, and then select Error Reports under Send Feedback.
2. Choose a category that relates to your issue.
3. Fill out the required fields. You can also attach an image or voice recording by tapping the Attach icon (the paper clip) in the top right corner and choosing your preferred option.
4. If you'd like to include system data from your device, select "Send system log data."
5. When you're done, tap Send (the arrow) in the top right corner.
You can check the status of your feedback from the Support tab. Tap "Check feedback you’ve sent" under Send Feedback and select the feedback report to view updates.
This is a quick way to get real-time assistance with any problems your device may be experiencing. You can learn more about accessing the Samsung Members app and additional resources by checking out the online article linked below.
Your feedback is important and helps improve future experiences. Thank you for being a part of Samsung!
Use Samsung Members to troubleshoot your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001383/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Really good for the price.
on April 6, 2026
Posted by: ClrDreamer
[This review was collected as part of a promotion.] You're really getting what you pay for! It's definitely faster than the a16, and is a really good budget option. I don't use galaxy Ai much on any samsung phone, but the integration isn't bad. I'll try it more on the a17 and see how I like it!
Value
4
Response from Samsung USBy R&R, April 9, 2026
Hello ClrDreamer,
Thank you for sharing your feedback with us. The Galaxy A17 5G includes features such as a large Super AMOLED display, long battery life, and expandable storage. The display provides a smooth and vibrant viewing experience for everyday use. We're delighted to hear that it's serving you well in your daily life. It’s always encouraging to know that Galaxy features are positively impacting your experience. Thank you for sharing your thoughts, and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback with us. The Galaxy A17 5G includes features such as a large Super AMOLED display, long battery life, and expandable storage. The display provides a smooth and vibrant viewing experience for everyday use. We're delighted to hear that it's serving you well in your daily life. It’s always encouraging to know that Galaxy features are positively impacting your experience. Thank you for sharing your thoughts, and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Faster response time
on April 6, 2026
Posted by: Purpledragon
[This review was collected as part of a promotion.] My phone is so much faster than my old one. The games I play are much better. The features are much better
Value
5
Written by a customer while visiting Samsung US