Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(3,746 Reviews)
Rating breakdown 3,746 reviews
5 Stars
2,192
4 Stars
851
3 Stars
361
2 Stars
184
1 Star
158
30%of customers recommend this product.
(
7 out of
23)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
2
The device keeps having problems loading I use it
on June 29, 2026
Posted by: PendragonEnterprisesLLC
[This review was collected as part of a promotion.] I use it for business downloads and business calls. But it has a lot of trouble with downloads and dropping calks. At this rate I will have to change companies.
Value
2
Response from Samsung USBy R&R, July 1, 2026
Hola PendragonEnterprisesLLC,
Thank you for taking the time to provide your feedback. The Galaxy A17 5G is equipped with AI features, offers 5G connectivity, and features a large display designed to support both work and everyday communication. We understand how crucial reliable downloads and consistent call performance are for your business.
If you are experiencing frequent dropped calls, please check that your SIM card is installed correctly and is not damaged. You can contact your carrier for assistance in testing the SIM card. Alternatively, if you have another phone that works with the same carrier, try inserting the SIM card into that phone to see if it also experiences dropped calls. If it does, you may need to obtain a replacement SIM card from your carrier.
Additionally, try turning off Wi-Fi Calling, as it uses your phone's network connection to make calls. To disable this feature, navigate to Settings, then tap Connections. Find Wi-Fi Calling and toggle the switch to turn it off.
If you need further assistance, please reach out to our Samsung Support Team. Your feedback regarding download speeds and dropped calls is important, and we will share your comments with our teams to help enhance the Galaxy experience. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for taking the time to provide your feedback. The Galaxy A17 5G is equipped with AI features, offers 5G connectivity, and features a large display designed to support both work and everyday communication. We understand how crucial reliable downloads and consistent call performance are for your business.
If you are experiencing frequent dropped calls, please check that your SIM card is installed correctly and is not damaged. You can contact your carrier for assistance in testing the SIM card. Alternatively, if you have another phone that works with the same carrier, try inserting the SIM card into that phone to see if it also experiences dropped calls. If it does, you may need to obtain a replacement SIM card from your carrier.
Additionally, try turning off Wi-Fi Calling, as it uses your phone's network connection to make calls. To disable this feature, navigate to Settings, then tap Connections. Find Wi-Fi Calling and toggle the switch to turn it off.
If you need further assistance, please reach out to our Samsung Support Team. Your feedback regarding download speeds and dropped calls is important, and we will share your comments with our teams to help enhance the Galaxy experience. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features and great image quality
on June 29, 2026
Posted by: Samsunglover
[This review was collected as part of a promotion.] Takes awesome pictures and with Galaxy AI you have cool ways to edit them to. Smooth graphics and great phone all the way around
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I am not happy with this phone
on June 29, 2026
Posted by: TinaMarie
[This review was collected as part of a promotion.] I basically use my phone for talk, txt and social media and playing games... nothing major.. this phone is so very slow and frustrating... I don't like the 'a' series AT ALL!!!
Value
2
Response from Samsung USBy R&R, July 1, 2026
Hello TinaMarie,
Thank you for sharing your thoughts. The Galaxy A17 5G features Galaxy AI enhancements, a vibrant display, and long-lasting battery life, making it ideal for everyday use. We recognize how important smooth performance is for activities like texting, using social media, or playing games. If you’re experiencing slowdowns during regular use, it might be beneficial to perform a quick optimization.
The Quick Optimization feature improves your device's performance by identifying apps that drain battery life. This feature efficiently removes unnecessary items from memory, deletes unwanted files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and straightforward.
To optimize your device, go to Settings, swipe to Device care, tap Optimize now, then select Done. For more information on optimizing your device, please see the link below. We appreciate your feedback on responsiveness and your experience with the A series, and we will share it with our teams as we continue to enhance future Galaxy devices. Thank you for being part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts. The Galaxy A17 5G features Galaxy AI enhancements, a vibrant display, and long-lasting battery life, making it ideal for everyday use. We recognize how important smooth performance is for activities like texting, using social media, or playing games. If you’re experiencing slowdowns during regular use, it might be beneficial to perform a quick optimization.
The Quick Optimization feature improves your device's performance by identifying apps that drain battery life. This feature efficiently removes unnecessary items from memory, deletes unwanted files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and straightforward.
To optimize your device, go to Settings, swipe to Device care, tap Optimize now, then select Done. For more information on optimizing your device, please see the link below. We appreciate your feedback on responsiveness and your experience with the A series, and we will share it with our teams as we continue to enhance future Galaxy devices. Thank you for being part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has an amazing camera overall great p
on June 29, 2026
Posted by: Nicolelynn
[This review was collected as part of a promotion.] I use my phone for everything I work from My phone and stream from it take photos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Color Me Crazy
on June 29, 2026
Posted by: GalacticGuru
[This review was collected as part of a promotion.] The colors POP! Samsung has always POPPED in regards to color expression. Cam captures could be a bit better. Took photos offa beautiful red song bird recently, and none of the captures were worth sharing or saving. Could just be a me thing and being new with the phone. Haven't had it long.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has an amazing camera overall great p
on June 29, 2026
Posted by: Nicolelynn
[This review was collected as part of a promotion.] I use my phone for everything I work from My phone and stream from it take photos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great
on June 29, 2026
Posted by: Umi492y4o3
[This review was collected as part of a promotion.] That i impacted by the phone ability to do what it need to be done and how efficiently it can do it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy A17 5g
on June 29, 2026
Posted by: GratefulHeart2009
[This review was collected as part of a promotion.] I have been using the Samsung Galaxy A17 5G every day, and it has been a reliable phone. The battery lasts all day with regular use, including calls, messaging, browsing, streaming, and taking photos. The display is bright and clear, making videos and reading comfortable. The performance is smooth for everyday tasks, and the camera captures good photos in different lighting conditions. I also like the Galaxy AI features, which make everyday tasks more convenient and improve the overall experience. Overall, this is a dependable smartphone with great features for daily use, and I would recommend it to anyone looking for a reliable Samsung device.
Value
5
Written by a customer while visiting Samsung US