Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,783 Reviews)
Rating breakdown 1,783 reviews
5 Stars
1,098
4 Stars
395
3 Stars
147
2 Stars
68
1 Star
75
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
4
Galaxy a17
on May 26, 2026
Posted by: Rayg0430
[This review was collected as part of a promotion.] The ai works great.but the phone glitcjes and system ui stops often. Other then that not a bad phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
It's the Goldie locks of phones!
on May 26, 2026
Posted by: Itsallgooman
[This review was collected as part of a promotion.] I had the newest latest, biggest, hippest phones and for the longest time the bare minimum. This Samsung has all the clicks and whistles you need for both your personal daily needs and capability to keep you competitive in your business world. The battery life is like nothing I've ever had. I'm glad I had issues with the previous 3 phones that land me this Samsung. The best feature is Galaxy AI feature. It opens so many different perspectives i would have never taught would be realitive to the task at had. I would definitely purchase again and recommend it to my friens and family.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is good so far
on May 26, 2026
Posted by: Squeakers
[This review was collected as part of a promotion.] This a new phone for me and so far things are going good. I love the camera
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product has been disappointing
on May 26, 2026
Posted by: Rubbertow86
[This review was collected as part of a promotion.] I use my device to view social media, to communicate with my friends and family, to play games, and to listen to music and watch movies/reels! The issue is the device tends to randomly get very slow and will also randomly crash while im using many different apps! I Samsung especially some of my previous devices but I am not a very big fan of my A175g although the Galaxy AI that I use with this device is very good and helpful!
Value
3
Response from Samsung USBy R&R, June 2, 2026
Hey there Rubbertow86,
Thank you for taking the time to review your Galaxy A17 5G. This device is designed for streaming, staying connected, and enjoying everyday entertainment, making it perfect for your most important moments.
You may experience some slowdowns during heavy usage. However, the Quick Optimization feature boosts your device's performance by identifying apps that consume a lot of battery. It efficiently removes unnecessary items from memory, deletes unneeded files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and easy. To do so, go to Settings, swipe to find Device care, tap on Optimize now, and then press Done.
For more information on optimizing your device, please check the link provided below. We appreciate you sharing your experience with us and value your feedback on what has stood out to you and areas where your experience could be improved. Thank you for being part of the Samsung community!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for taking the time to review your Galaxy A17 5G. This device is designed for streaming, staying connected, and enjoying everyday entertainment, making it perfect for your most important moments.
You may experience some slowdowns during heavy usage. However, the Quick Optimization feature boosts your device's performance by identifying apps that consume a lot of battery. It efficiently removes unnecessary items from memory, deletes unneeded files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and easy. To do so, go to Settings, swipe to find Device care, tap on Optimize now, and then press Done.
For more information on optimizing your device, please check the link provided below. We appreciate you sharing your experience with us and value your feedback on what has stood out to you and areas where your experience could be improved. Thank you for being part of the Samsung community!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This item is just the right size!
on May 26, 2026
Posted by: Queenof2
[This review was collected as part of a promotion.] Just the right size I feel. Great features as well definitely love the upgrade. Great galaxy AI is the best upgrade of all
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This is the worst phone.
on May 26, 2026
Posted by: Sunflowermom94
[This review was collected as part of a promotion.] I have had nothing but problems with this phone. It constantly freezes and not to mention "System UI isn't responding" constantly every day pops up and freezes my phone. I have only had this phone for about 4 months. Do not recommend this phone.
Value
1
Response from Samsung USBy R&R, June 1, 2026
Greetings Sunflowermom94,
Thank you for sharing your thoughts on your Galaxy A17 5G. Its large display and reliable connectivity are designed to make staying in touch easy.
We understand that smooth performance is essential for daily use. To help you monitor and enhance your device's performance, you can use the Device Care feature. This provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster and better performance.
The Quick Optimization feature improves your device's performance by identifying apps that consume excessive battery power. It clears unnecessary files from memory, deletes unneeded items, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple.
To optimize your device, go to Settings, swipe to and tap Device Care, then tap Optimize now, and finally, tap Done.
For more information on keeping your device running smoothly, please check out our online guide linked below.
We appreciate you taking the time to share your experience with us. Thank you for being a Samsung customer!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on your Galaxy A17 5G. Its large display and reliable connectivity are designed to make staying in touch easy.
We understand that smooth performance is essential for daily use. To help you monitor and enhance your device's performance, you can use the Device Care feature. This provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster and better performance.
The Quick Optimization feature improves your device's performance by identifying apps that consume excessive battery power. It clears unnecessary files from memory, deletes unneeded items, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple.
To optimize your device, go to Settings, swipe to and tap Device Care, then tap Optimize now, and finally, tap Done.
For more information on keeping your device running smoothly, please check out our online guide linked below.
We appreciate you taking the time to share your experience with us. Thank you for being a Samsung customer!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on May 26, 2026
Posted by: Salinepsyche
[This review was collected as part of a promotion.] I ise my phone for way too many things. It's easy and convenient. I edit text and research projects with my Samsung A17. Great, great product
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Old phone
on May 26, 2026
Posted by: Lollipop
[This review was collected as part of a promotion.] This phone is terrible. I always glitches and freezes and is very slow. The camera is not good either.
Value
2
Response from Samsung USBy R&R, June 2, 2026
Hiya Lollipop,
Thank you for sharing your experience with the Galaxy A17 5G. This device is designed for everyday connections, entertainment, and capturing your favorite moments, ensuring it’s always there for you.
Over time, you may find that your Galaxy device uses a significant amount of storage space. Fortunately, there are a few ways to free up memory, allowing more room for important files and cherished photos. By deleting unused apps, media, or downloads, you can enhance your device’s performance and create space for future data. To clear the cache for individual apps, which removes temporary data and helps apps run more smoothly, follow these steps:
**Clear an app’s cache:**
1. Open the **Settings** app.
2. Swipe to find and tap **Apps**.
3. Search for and select the app you wish to clear.
4. Tap **Storage**, then select **Clear cache**.
**Clear an app’s data:**
1. Open the **Settings** app.
2. Swipe to find and tap **Apps**.
3. Search for and select the app you wish to clear.
4. Tap **Storage**, then select **Clear data**.
5. Confirm by tapping **Delete** on the pop-up message.
For more information, please check the link provided below. We appreciate your feedback and value your input regarding your device’s performance. Thank you for being a part of the Samsung community!
Free up storage space on your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10002029/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. This device is designed for everyday connections, entertainment, and capturing your favorite moments, ensuring it’s always there for you.
Over time, you may find that your Galaxy device uses a significant amount of storage space. Fortunately, there are a few ways to free up memory, allowing more room for important files and cherished photos. By deleting unused apps, media, or downloads, you can enhance your device’s performance and create space for future data. To clear the cache for individual apps, which removes temporary data and helps apps run more smoothly, follow these steps:
**Clear an app’s cache:**
1. Open the **Settings** app.
2. Swipe to find and tap **Apps**.
3. Search for and select the app you wish to clear.
4. Tap **Storage**, then select **Clear cache**.
**Clear an app’s data:**
1. Open the **Settings** app.
2. Swipe to find and tap **Apps**.
3. Search for and select the app you wish to clear.
4. Tap **Storage**, then select **Clear data**.
5. Confirm by tapping **Delete** on the pop-up message.
For more information, please check the link provided below. We appreciate your feedback and value your input regarding your device’s performance. Thank you for being a part of the Samsung community!
Free up storage space on your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10002029/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US