Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(2,309 Reviews)
Rating breakdown 2,309 reviews
5 Stars
1,394
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
1
Constantly freezing
on April 13, 2026
Posted by: Beanbearbum321
[This review was collected as part of a promotion.] Takes a few minutes to connect to my car or watch, and constantly freezes and won't reset
Value
1
Response from Samsung USBy R&R, April 14, 2026
Hello there Beanbearbum321,
Thank you for sharing your experience with your Galaxy A17 5G. It is designed for simplicity and connectivity in everyday use, and your feedback on pairing and responsiveness highlights what matters most for daily performance.
If you'd like to play music from your Galaxy phone through your car's speakers, you can connect via a USB or auxiliary cable. Alternatively, if your car supports it, you can use Bluetooth for a wireless connection. For hands-free driving, consider downloading the Android Auto app, which lets you make calls, open mobile apps, and use your smart devices seamlessly.
If your phone occasionally freezes, this does not necessarily indicate a concern with your device. It might be caused by a faulty app or even cracks in the screen. For troubleshooting steps and options to keep your device running smoothly, please refer to the link below.
We appreciate your feedback, and thank you for being part of the Samsung family!
Connect your Galaxy phone or tablet to a car
https://www.samsung.com/us/support/answer/ANS10002837/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A17 5G. It is designed for simplicity and connectivity in everyday use, and your feedback on pairing and responsiveness highlights what matters most for daily performance.
If you'd like to play music from your Galaxy phone through your car's speakers, you can connect via a USB or auxiliary cable. Alternatively, if your car supports it, you can use Bluetooth for a wireless connection. For hands-free driving, consider downloading the Android Auto app, which lets you make calls, open mobile apps, and use your smart devices seamlessly.
If your phone occasionally freezes, this does not necessarily indicate a concern with your device. It might be caused by a faulty app or even cracks in the screen. For troubleshooting steps and options to keep your device running smoothly, please refer to the link below.
We appreciate your feedback, and thank you for being part of the Samsung family!
Connect your Galaxy phone or tablet to a car
https://www.samsung.com/us/support/answer/ANS10002837/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
This device is very slow.
on April 13, 2026
Posted by: Boomboom
[This review was collected as part of a promotion.] Im a big fan of galaxy products but was very disappointed with this devices performance. It downloads apps I didnt approve that are not necessary and make it easier for hackers to access and control my phone. I have used galaxy Ai and that further complicated matters making the phone act on its own accord, closing out apps that's use for work, games and movies skipping. Sorry for the bad review but if we are honest you are capable of fixing these issues and giving us the galaxy products we are used to. First class quality.
Value
2
Response from Samsung USBy R&R, April 14, 2026
Ahoy Boomboom,
We appreciate your feedback and understand your concerns. The Galaxy A17 5G is designed for everyday use, and your insights help emphasize the importance of performance, control, and reliability in enhancing the overall user experience.
To manage your device's performance effectively, you can utilize the Device Care feature. This tool provides an overview of your battery, storage, and RAM. It allows you to automatically optimize your phone or tablet for improved performance.
The Quick Optimization feature enhances your device's efficiency by identifying apps that consume excessive battery power. It also clears unneeded items from memory, removes unnecessary files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and easy. Simply go to Settings, swipe to find and tap on Device Care, then select "Optimize now" and tap "Done."
For more information on keeping your device running smoothly, please refer to the link below. Thank you for being a valued member of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate your feedback and understand your concerns. The Galaxy A17 5G is designed for everyday use, and your insights help emphasize the importance of performance, control, and reliability in enhancing the overall user experience.
To manage your device's performance effectively, you can utilize the Device Care feature. This tool provides an overview of your battery, storage, and RAM. It allows you to automatically optimize your phone or tablet for improved performance.
The Quick Optimization feature enhances your device's efficiency by identifying apps that consume excessive battery power. It also clears unneeded items from memory, removes unnecessary files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and easy. Simply go to Settings, swipe to find and tap on Device Care, then select "Optimize now" and tap "Done."
For more information on keeping your device running smoothly, please refer to the link below. Thank you for being a valued member of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture great camera
on April 13, 2026
Posted by: Stephbby
[This review was collected as part of a promotion.] Everyday personal use for pictures to do daily task it's overall great I would give it a 10/10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 13, 2026
Posted by: TimTeto
[This review was collected as part of a promotion.] This is a great phone as always samsung we love it highly recommend thank you samsung for the great service
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This phone sucks
on April 13, 2026
Posted by: Steve1701
[This review was collected as part of a promotion.] Galaxy AI. This phone sucks. The keyboard keeps dropping off when I am in the middle of typing a message and I've got to wait several seconds for it to reappear. I have two texting apps. The Google one will not give me notifications. The Samsung one (the one that actually works) is being discontinued in July 2026. When the phone is in my pocket it will open and start playing music and other apps. When I try to open it, I usually have to make several attempts to open using the fingerprint sensor. I can't make an outbound phone call when I'm in my apartment for some reason. It used to work, but not anymore and I live in a major city. Other than that laundry list of flaws, it's a great phone.
Value
1
Response from Samsung USBy R&R, April 15, 2026
Greetings Steve1701,
Thank you for sharing your experiences with your Galaxy A17 5G. It's designed to handle everyday tasks, and your feedback on its responsiveness, notifications, and overall usability is valuable in highlighting the full experience.
It seems your phone could benefit from a quick optimization. To monitor your device's performance, you can use the Device care feature, which provides an overview of your battery, storage, and RAM. This feature also lets you automatically optimize your phone or tablet for faster, more efficient performance.
The Quick optimization feature enhances your device's performance by identifying apps that drain the battery. It also clears unnecessary items from memory, removes unwanted files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and easy:
1. Go to Settings.
2. Swipe to and tap Device care.
3. Tap Optimize now, and then tap Done.
For more information, please check the online resources provided below.
If you're experiencing issues with connections and outbound calls being redirected, this could be a glitch with your carrier. We recommend reaching out to your network provider to discuss your experience, as there may be specific steps you need to follow in your device settings that vary by carrier.
Thank you for your feedback, and for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experiences with your Galaxy A17 5G. It's designed to handle everyday tasks, and your feedback on its responsiveness, notifications, and overall usability is valuable in highlighting the full experience.
It seems your phone could benefit from a quick optimization. To monitor your device's performance, you can use the Device care feature, which provides an overview of your battery, storage, and RAM. This feature also lets you automatically optimize your phone or tablet for faster, more efficient performance.
The Quick optimization feature enhances your device's performance by identifying apps that drain the battery. It also clears unnecessary items from memory, removes unwanted files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and easy:
1. Go to Settings.
2. Swipe to and tap Device care.
3. Tap Optimize now, and then tap Done.
For more information, please check the online resources provided below.
If you're experiencing issues with connections and outbound calls being redirected, this could be a glitch with your carrier. We recommend reaching out to your network provider to discuss your experience, as there may be specific steps you need to follow in your device settings that vary by carrier.
Thank you for your feedback, and for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love the A series phones
on April 13, 2026
Posted by: Maine32
[This review was collected as part of a promotion.] I love my phone because its powerful and it suits me
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy A15 5G
on April 13, 2026
Posted by: Galaxy888
[This review was collected as part of a promotion.] My device is good. However, I would like more up to date features, without purchasing a New Phone. Playing music in the background, should not be interrupted with ads. Would like to work with multiple windows as well.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent product for the price
on April 13, 2026
Posted by: Lemonshop
[This review was collected as part of a promotion.] My Galaxy AI 17 android cell phone is an excellent product for the price. If you are a Senior who want a practical cell phone for day to day use that use without having to become a cell phone guru, this is the phone for you.
Value
5
Written by a customer while visiting Samsung US