Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(2,309 Reviews)
Rating breakdown 2,309 reviews
5 Stars
1,394
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
1
I have had this phone for less than 2 months.
on April 13, 2026
Posted by: MisterRevealator
[This review was collected as part of a promotion.] I have not used Galaxy AI. I absolutely loath this phone! It glitches constantly making it very difficult to use. Especially, when im in a hurry and trying to call someone or close out an app. Because of this phone, I will NEVER buy another Samsung device again. I haven't even mentioned the redundant apps Samsung preloaded on the device which makes it needlessly more confusing when trying to to things like tap to pay
Value
1
Response from Samsung USBy R&R, April 15, 2026
Hey there MisterRevealator,
We understand how frustrating this situation has been for you. The Galaxy A17 5G is designed for everyday use, and your feedback regarding its responsiveness and usability emphasizes the need for a smooth and reliable experience.
Screen flickering or glitches on your Galaxy phone or tablet can be caused by several factors, including screen damage, outdated software, app conflicts, or underlying bugs. To resolve these issues, we recommend the following steps:
1. **Inspect the Device**: Check for any visible screen damage.
2. **Update Software**: Ensure that your device is running the latest software version.
3. **Adjust Display Settings**: Review your display settings for optimal performance.
4. **Reset Problematic Apps**: If any specific apps seem to be causing issues, reset them.
5. **Clear Old Memory**: Occasionally, clearing old memory can help improve processing speed. To do this, go to the Device Care menu, tap on Memory, and then select "Clean now" to free up memory and stop background apps from slowing down your device.
If you want to keep certain apps active, you can add them to the "Excluded apps" list by tapping "+" and selecting your preferred apps. After completing these steps, test your device as you normally would to see if the concern has been resolved.
If you still need assistance, please reach out to our Samsung Support Team for help, as well as more information will be linked below for additional troubleshooting options. Thank you for being a part of the Samsung community!
Screen flickering or glitching on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10004671/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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We understand how frustrating this situation has been for you. The Galaxy A17 5G is designed for everyday use, and your feedback regarding its responsiveness and usability emphasizes the need for a smooth and reliable experience.
Screen flickering or glitches on your Galaxy phone or tablet can be caused by several factors, including screen damage, outdated software, app conflicts, or underlying bugs. To resolve these issues, we recommend the following steps:
1. **Inspect the Device**: Check for any visible screen damage.
2. **Update Software**: Ensure that your device is running the latest software version.
3. **Adjust Display Settings**: Review your display settings for optimal performance.
4. **Reset Problematic Apps**: If any specific apps seem to be causing issues, reset them.
5. **Clear Old Memory**: Occasionally, clearing old memory can help improve processing speed. To do this, go to the Device Care menu, tap on Memory, and then select "Clean now" to free up memory and stop background apps from slowing down your device.
If you want to keep certain apps active, you can add them to the "Excluded apps" list by tapping "+" and selecting your preferred apps. After completing these steps, test your device as you normally would to see if the concern has been resolved.
If you still need assistance, please reach out to our Samsung Support Team for help, as well as more information will be linked below for additional troubleshooting options. Thank you for being a part of the Samsung community!
Screen flickering or glitching on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10004671/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Some great features BUUUTTT
on April 13, 2026
Posted by: MewlingQuim22
[This review was collected as part of a promotion.] The phone has some great features. It's great except for the lagging. Pics and videos are very clear and crisp, however, by the time the shutter actually clicks after being pressed to take the Pic, sometimes the photo op has passed. Also, the phone cant seem to handle games that have a lot of data. I play Pokémon Go and EVERY time I go to areas with a lot of graphics, IE Pokémon, gyms and pokestops, the game lags to the point I cant play ot it freezes and I cant play. Its very frustrating.
Value
3
Response from Samsung USBy R&R, April 15, 2026
Hi MewlingQuim22,
Thank you for sharing your thoughts! It’s wonderful to hear that the camera quality delivers clear and crisp results. Your feedback on responsiveness and gaming performance highlights how crucial smooth performance is during gaming sessions. If you plan to play games that demand significant processing power, I recommend optimizing your device beforehand. You can do this using the Device Care feature, which can enhance your device's overall performance.
To optimize your device, navigate to and open the Settings app, then select Device Care, and tap on Optimize Now. On some devices, you may need to select Battery and Device Care first. This process will close all running apps and free up unused memory.
Thank you for being a valued member of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Thank you for sharing your thoughts! It’s wonderful to hear that the camera quality delivers clear and crisp results. Your feedback on responsiveness and gaming performance highlights how crucial smooth performance is during gaming sessions. If you plan to play games that demand significant processing power, I recommend optimizing your device beforehand. You can do this using the Device Care feature, which can enhance your device's overall performance.
To optimize your device, navigate to and open the Settings app, then select Device Care, and tap on Optimize Now. On some devices, you may need to select Battery and Device Care first. This process will close all running apps and free up unused memory.
Thank you for being a valued member of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product is user friendly
on April 13, 2026
Posted by: Enterthedark74
[This review was collected as part of a promotion.] My Galaxy A17 is a great phone I love how I can save my emails and passwords for every app and website it's very helpful. I like the fingerprint reader and how I can take a picture or screenshot and circle anything any ask my AI assistant where I can find it and how much does it cost. Galaxy phones are my favorite phones and the only phones I use because they come with so many easy and user friendly things. Everyone should use Galaxy phones.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love samsungs
on April 13, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Its fast. Lots of storage. All my favorite apps. I love it. G
Has great features and camera. Long lasting battery life.
Has great features and camera. Long lasting battery life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone
on April 13, 2026
Posted by: Phinx1859
[This review was collected as part of a promotion.] This phone is perfect for everything such working in business, watching sport, taking photos. It is easy to set up and update with any features you would like to add to your device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great price, great phone
on April 13, 2026
Posted by: Waffles
[This review was collected as part of a promotion.] I love how yall make some budget phones actually work. For example the cameras are fine for the price and they are (in my opinion) better then others for like what? 200? You also get around 128gb to 200gb which is great. 128gb is the minimum but 200gb plus? Is more then enough. Now sadly the phone does have a plastic feel which is fine. But it makes it cheaper. (Thanks samsung) also the power you get can play some games and do everything you would usually do. The battery is smaller then the flagships, but the chip is more efficient for battery life so it makes up for it. In conclusion I really recommend this for someone that just needs a basic phone but still gets about 9 years of updates. 10 out of 10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
My Samsung Galaxy A17 5g
on April 13, 2026
Posted by: Axiomatic109
[This review was collected as part of a promotion.] I use my phone for work and my twitch my Xbox my communications with my girl and family services been getting a little lagging and it switches between 5G and 4G and you'll act like it's loading and then say that I don't have Network for some reason when I have 5G and full bars it's kind of annoying I feel like I need to upgrade my phone I don't know if there's something going on with it or if it's just getting outdated but I've had it for almost 2 years now and it's getting harder to use I love the Samsung gallery and the Galaxy AI I use it all the time I love how Samsung notes creates stuff for like my photos I've taken and how it organizes stuff for me
Value
3
Response from Samsung USBy R&R, April 15, 2026
Good day Axiomatic109,
Thank you for sharing how you use your phone daily. The Galaxy A17 5G is designed to keep you connected for both work and entertainment, and I’m glad to hear that the AI features and Samsung Notes are helping you stay organized. Your feedback regarding network stability and long-term performance is very valuable. We appreciate you being part of the Samsung ecosystem.
Use AI features on the Galaxy A17 5G, A37 5G, and A57 5G
https://www.samsung.com/us/support/answer/ANS10010131/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing how you use your phone daily. The Galaxy A17 5G is designed to keep you connected for both work and entertainment, and I’m glad to hear that the AI features and Samsung Notes are helping you stay organized. Your feedback regarding network stability and long-term performance is very valuable. We appreciate you being part of the Samsung ecosystem.
Use AI features on the Galaxy A17 5G, A37 5G, and A57 5G
https://www.samsung.com/us/support/answer/ANS10010131/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Beat phone i ever had in my life better than 🍎
on April 13, 2026
Posted by: feoufea16
[This review was collected as part of a promotion.] Love galaxy ia best thing ever if dont know what I would do with out it
Value
5
Written by a customer while visiting Samsung US