Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,798 Reviews)
Rating breakdown 1,798 reviews
5 Stars
1,104
4 Stars
400
3 Stars
150
2 Stars
68
1 Star
76
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
2
This product over heats and freezes up all the
on May 25, 2026
Posted by: MommaStrong
[This review was collected as part of a promotion.] Galaxy AI is decent I have not used it on any other devices except my Galaxy A17 5G and my Galaxy A16 5G. I will say Samsung Galaxy is by far my favorite phone however I have purchased 3of the A17 5G and all three had to be replaced due to overheating freezing issues once it overheated then they black screened and would not turn back on for days. Leaving you either without a phone or going back to and old out of date phone. I am looking into the Galaxy A26 as my next purchase but if I keep having problems I guess I will have to look into a new brand of phone unfortunately.
Value
2
Response from Samsung USBy R&R, May 29, 2026
Hey there MommaStrong,
Thank you for sharing your detailed feedback on the Galaxy A17 5G. We greatly appreciate hearing from longtime Galaxy users like you and value the time you took to share your experience across different devices.
While it's normal for your Galaxy devices to get warm at times, they come equipped with built-in safeguards that will alert you and protect the device if its temperature exceeds the normal operating range.
We understand your concerns and want to encourage you to consider another series. Given your needs, a more powerful device might suit you better. We recommend exploring our S Series devices through the link provided below. Additionally, we've included some tips on how to keep your phone from overheating.
Your perspective is always valuable to us. Thank you for choosing Samsung!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your detailed feedback on the Galaxy A17 5G. We greatly appreciate hearing from longtime Galaxy users like you and value the time you took to share your experience across different devices.
While it's normal for your Galaxy devices to get warm at times, they come equipped with built-in safeguards that will alert you and protect the device if its temperature exceeds the normal operating range.
We understand your concerns and want to encourage you to consider another series. Given your needs, a more powerful device might suit you better. We recommend exploring our S Series devices through the link provided below. Additionally, we've included some tips on how to keep your phone from overheating.
Your perspective is always valuable to us. Thank you for choosing Samsung!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Yuck phone
on May 25, 2026
Posted by: Chrismom3
[This review was collected as part of a promotion.] Battery life is not the best dies 2 quickly not worth it at all
Value
3
Response from Samsung USBy R&R, May 29, 2026
Hey there Chrismom3,
Thank you for taking the time to share your thoughts on your Galaxy A17 5G. Battery life plays a significant role in your overall phone experience, and Galaxy phones are designed to provide high performance along with excellent battery life. However, battery performance can vary based on usage, and different devices have different battery capacities.
To help you optimize the battery on your phone, here are some general tips:
- When charging your phone for the first time, allow the battery to fully charge.
- Aim to keep your smartphone’s charge between 20% and 80%. You don't need to let the battery completely run out before recharging.
- Ensure your software is up to date, and regularly update your apps, as these updates may include important battery-related improvements and fix known issues.
For more information on optimizing your phone’s battery, please refer to the link below. We appreciate your feedback and thank you for choosing Samsung as your preferred brand.
Galaxy Battery
https://www.samsung.com/us/support/galaxy-battery/optimization/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your thoughts on your Galaxy A17 5G. Battery life plays a significant role in your overall phone experience, and Galaxy phones are designed to provide high performance along with excellent battery life. However, battery performance can vary based on usage, and different devices have different battery capacities.
To help you optimize the battery on your phone, here are some general tips:
- When charging your phone for the first time, allow the battery to fully charge.
- Aim to keep your smartphone’s charge between 20% and 80%. You don't need to let the battery completely run out before recharging.
- Ensure your software is up to date, and regularly update your apps, as these updates may include important battery-related improvements and fix known issues.
For more information on optimizing your phone’s battery, please refer to the link below. We appreciate your feedback and thank you for choosing Samsung as your preferred brand.
Galaxy Battery
https://www.samsung.com/us/support/galaxy-battery/optimization/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
My. Phone. I u
on May 25, 2026
Posted by: Kosmichippychica
[This review was collected as part of a promotion.] I use my phone for streaming music,YouTube videos n reviews of certain movies n TV shows. I like the sound of the music. The quality is good n loud when I want it n soft when I need it. Thanks, Samsung!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung A series phones are great
on May 25, 2026
Posted by: Sweetpeanj
[This review was collected as part of a promotion.] The Samsung A series phones are the best budget ones on the
Market today.
With all great features to use
& a AI that helps with anything That I need Finding great restaurants , shopping online & holiday vacations too
Market today.
With all great features to use
& a AI that helps with anything That I need Finding great restaurants , shopping online & holiday vacations too
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera never blurry. Sound for music awesome
on May 25, 2026
Posted by: Shoelady80
[This review was collected as part of a promotion.] The galaxy ai I s a great tool for paraphrasing and summarizing long messages. I live my galaxy phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simple and Easy
on May 25, 2026
Posted by: 4MsLuck
[This review was collected as part of a promotion.] I like things simple and easy. My Samsung Galaxy is just that.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice phone left the BLU phone service
on May 25, 2026
Posted by: Redd502
[This review was collected as part of a promotion.] Great phone every out thos phone is great only imagine the s series phones
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect Budget Phone
on May 25, 2026
Posted by: Frostbyte
[This review was collected as part of a promotion.] This phone is great for streaming and everyday use. Plenty fast for a person who just needs to get them done. Camera does the job just how you need it to. Galaxy AI does great when it comes to editing my photos. Super easy if awesome results I might add.
Value
5
Written by a customer while visiting Samsung US