Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,799 Reviews)
Rating breakdown 1,799 reviews
5 Stars
1,105
4 Stars
400
3 Stars
150
2 Stars
68
1 Star
76
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
5
Performance
on May 25, 2026
Posted by: lil7amb
[This review was collected as part of a promotion.] The performance of this device compared to other devices of the same year 2026. Is un-match-able
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is glitch. Don't get it wet!
on May 25, 2026
Posted by: Eva777
[This review was collected as part of a promotion.] I usethr phone for social media, navigation, you tube and a lot of texting.
It freezes often though.
It freezes often though.
Value
3
Response from Samsung USBy R&R, May 28, 2026
Hi Eva777,
Thank you for taking the time to review your Galaxy A17 5G. We appreciate you sharing how you use your phone throughout the day and detailing your experience. We understand that when your Galaxy phone or tablet freezes or crashes, it can be quite stressful. The good news is that this concern can likely be resolved without sending your device in for service.
To prevent freezes and crashes in the future, try simple steps like rebooting your device and updating the software. Make sure your device has sufficient available storage space. Additionally, ensure that your phone or tablet is connected to the internet and charged to at least 50% before attempting a software update. Please note that some carriers require a Wi-Fi connection and do not allow updates over mobile data.
If an error occurs during a software update and your device keeps restarting, you may need to learn how to exit a boot loop. If your device lacks sufficient storage space, you can free up space using Device Care, and back up extra files with Smart Switch or through your Samsung or Google account.
For more information, please check our online article linked below. Your feedback is valuable to us. Thank you for choosing Samsung!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to review your Galaxy A17 5G. We appreciate you sharing how you use your phone throughout the day and detailing your experience. We understand that when your Galaxy phone or tablet freezes or crashes, it can be quite stressful. The good news is that this concern can likely be resolved without sending your device in for service.
To prevent freezes and crashes in the future, try simple steps like rebooting your device and updating the software. Make sure your device has sufficient available storage space. Additionally, ensure that your phone or tablet is connected to the internet and charged to at least 50% before attempting a software update. Please note that some carriers require a Wi-Fi connection and do not allow updates over mobile data.
If an error occurs during a software update and your device keeps restarting, you may need to learn how to exit a boot loop. If your device lacks sufficient storage space, you can free up space using Device Care, and back up extra files with Smart Switch or through your Samsung or Google account.
For more information, please check our online article linked below. Your feedback is valuable to us. Thank you for choosing Samsung!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
This product is very slow and freezes.
on May 25, 2026
Posted by: IWonderOff12
[This review was collected as part of a promotion.] I honestly feel like I wasted my money on this device had I know the way it freezes and lags I wouldn't have gotten it. I play games on my phone and I really cant even do that because my games won't work on it and it gets extremely hot. Also it does not stay charged or want to charge properly at all.
Value
1
Response from Samsung USBy R&R, May 28, 2026
Hi IWonderOff12,
Thank you for sharing your feedback on your Galaxy A17 5G. We appreciate you taking the time to share your experience regarding performance and daily use. If you notice that your phone is slowing down, it may need a quick optimization, especially if you are a gamer.
The Quick Optimization feature enhances your device's performance by identifying apps that drain battery life. It efficiently removes unnecessary items from memory, deletes unwanted files, scans for malware, and shuts down apps running in the background. Optimizing your phone is quick and easy.
To optimize your device, go to **Settings**, swipe to find **Device Care**, tap on **Optimize Now**, and then select **Done**. The Galaxy A17 5G is capable of handling a lot, but it's essential to optimize it to prepare for heavy gameplay and turn off anything that could slow it down.
Your insights are always valuable to us. Thank you for being part of the Samsung ecosystem!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback on your Galaxy A17 5G. We appreciate you taking the time to share your experience regarding performance and daily use. If you notice that your phone is slowing down, it may need a quick optimization, especially if you are a gamer.
The Quick Optimization feature enhances your device's performance by identifying apps that drain battery life. It efficiently removes unnecessary items from memory, deletes unwanted files, scans for malware, and shuts down apps running in the background. Optimizing your phone is quick and easy.
To optimize your device, go to **Settings**, swipe to find **Device Care**, tap on **Optimize Now**, and then select **Done**. The Galaxy A17 5G is capable of handling a lot, but it's essential to optimize it to prepare for heavy gameplay and turn off anything that could slow it down.
Your insights are always valuable to us. Thank you for being part of the Samsung ecosystem!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I like this phone because it's simple.And it expla
on May 25, 2026
Posted by: Pattie
[This review was collected as part of a promotion.] This turn has been very dependable.I've dropped it several times and it still does not crack.I haven't had a case on it.And also it charges, well, I would suggest this phone to about anyone period I would suggest samsung because samsung galaxys are the best
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on May 25, 2026
Posted by: DeidreS
[This review was collected as part of a promotion.] I have an A16 which is not listed , Great memory storage and wonderful picture quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great!
on May 25, 2026
Posted by: Dockingbay94
[This review was collected as part of a promotion.] I use my phone for everything, It is amazing, everything I could ask for, The A.I. features are a bonus for information.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my device
on May 25, 2026
Posted by: ParanormalGirl01
[This review was collected as part of a promotion.] My Samsung Galaxy device is amazing, had clear photos, and clear audio
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It has great features
on May 25, 2026
Posted by: Carlonickolas
[This review was collected as part of a promotion.] Call,text, videos, and pictures ,it helps me sleep at night also.
Value
5
Written by a customer while visiting Samsung US