Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,801 Reviews)
Rating breakdown 1,801 reviews
5 Stars
1,107
4 Stars
400
3 Stars
150
2 Stars
68
1 Star
76
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
4
A Smart and Reliable Smartphone Experience
on May 25, 2026
Posted by: ruma89
[This review was collected as part of a promotion.] I really like my phone. It updates regularly, and it uses Android, which is supported by most devices. This makes it compatible with many other devices I use. I use a Windows laptop, and its compatibility with Windows is commendable.
What I really like most is the Galaxy AI. It provides accurate news coverage, detailed information, and precise measurements. Its voice activation and ability to adjust to personal settings are on a much higher level. Not only that, but its flexibility with other apps and overall reliability are also very impressive.
Galaxy AI is one of the best features I have ever used on a smartphone. It is fast, accurate, and very helpful in everyday tasks. The voice assistant, smart personalization, and smooth compatibility with other apps and devices make the experience feel advanced and reliable. Overall, it makes using the phone much smarter and more convenient.
What I really like most is the Galaxy AI. It provides accurate news coverage, detailed information, and precise measurements. Its voice activation and ability to adjust to personal settings are on a much higher level. Not only that, but its flexibility with other apps and overall reliability are also very impressive.
Galaxy AI is one of the best features I have ever used on a smartphone. It is fast, accurate, and very helpful in everyday tasks. The voice assistant, smart personalization, and smooth compatibility with other apps and devices make the experience feel advanced and reliable. Overall, it makes using the phone much smarter and more convenient.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
It works so two stars
on May 25, 2026
Posted by: MrzSwing
[This review was collected as part of a promotion.] This phone would not be my first choice. It works the same as the phone replaced and I replaced it because of the poor picture qualities and because it kept crashing. The phone is slow and doesn't have a lot of new features, also my other phone had more space. The camera quality is also sucks or reminds me of an Obama phone. I have it 2 starts because I needed a new phone and I was in a rush. I wish that I had done my homework first as usual.
Value
2
Response from Samsung USBy R&R, May 27, 2026
Hello MrzSwing,
Thank you for taking the time to leave a review for your Galaxy A17 5G. We appreciate you sharing your experience with the device and its performance in your daily use.
Based on your feedback, it sounds like your phone could benefit from a Quick Optimization. To help improve your device's performance, you can use the Device Care feature, which provides an overview of your battery, storage, and RAM. This feature allows you to automatically optimize your phone or tablet for faster and better performance.
The Quick Optimization feature enhances your device's performance by identifying apps that consume excessive battery power. It also clears unneeded items from memory, removes unnecessary files, scans for malware, and closes any apps running in the background. Optimizing your phone is quick and simple.
You can find more information by checking out the online article linked below. Your feedback is invaluable to us. Thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to leave a review for your Galaxy A17 5G. We appreciate you sharing your experience with the device and its performance in your daily use.
Based on your feedback, it sounds like your phone could benefit from a Quick Optimization. To help improve your device's performance, you can use the Device Care feature, which provides an overview of your battery, storage, and RAM. This feature allows you to automatically optimize your phone or tablet for faster and better performance.
The Quick Optimization feature enhances your device's performance by identifying apps that consume excessive battery power. It also clears unneeded items from memory, removes unnecessary files, scans for malware, and closes any apps running in the background. Optimizing your phone is quick and simple.
You can find more information by checking out the online article linked below. Your feedback is invaluable to us. Thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible phone
on May 25, 2026
Posted by: Southguy
[This review was collected as part of a promotion.] Worst phone ive ever had . Slow isnt 5g . Poor quality sound. I have always bought Samsung very dissatisfied.
Value
1
Response from Samsung USBy R&R, May 28, 2026
Hello Southguy,
Thank you for sharing your experience with the Galaxy A17 5G. We appreciate your detailed feedback regarding its performance and sound quality. We understand how important sound is on your device, especially if the speakers on your Samsung Galaxy are not functioning properly.
The issue may be due to various factors such as software problems, physical damage, blockages, external device connections, or settings on your device. Here are some settings to check:
1. **Separate App Sound**: This feature allows you to play media sound from specific apps on a different audio device. To check or disable this setting, navigate to **Settings > Sounds and vibration > Separate app sound**.
2. **Left/Right Sound Balance**: This setting adjusts the volume levels between the left and right speakers. If you can only hear sound from one side or if it sounds muffled, please go to **Settings > Accessibility > Hearing enhancements > Left/right sound balance** to check the settings.
3. **Mute All Sounds**: This option turns off all sounds on your phone, including calls, alerts, and media. To see if this setting is enabled, check **Settings > Accessibility > Hearing enhancements > Mute all sounds**.
If you need further assistance, please don’t hesitate to reach out to our Samsung Support Team. We value hearing how our customers use their devices daily, as it helps us gain valuable insights. Thank you for being a Samsung customer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. We appreciate your detailed feedback regarding its performance and sound quality. We understand how important sound is on your device, especially if the speakers on your Samsung Galaxy are not functioning properly.
The issue may be due to various factors such as software problems, physical damage, blockages, external device connections, or settings on your device. Here are some settings to check:
1. **Separate App Sound**: This feature allows you to play media sound from specific apps on a different audio device. To check or disable this setting, navigate to **Settings > Sounds and vibration > Separate app sound**.
2. **Left/Right Sound Balance**: This setting adjusts the volume levels between the left and right speakers. If you can only hear sound from one side or if it sounds muffled, please go to **Settings > Accessibility > Hearing enhancements > Left/right sound balance** to check the settings.
3. **Mute All Sounds**: This option turns off all sounds on your phone, including calls, alerts, and media. To see if this setting is enabled, check **Settings > Accessibility > Hearing enhancements > Mute all sounds**.
If you need further assistance, please don’t hesitate to reach out to our Samsung Support Team. We value hearing how our customers use their devices daily, as it helps us gain valuable insights. Thank you for being a Samsung customer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great product for anyone
on May 25, 2026
Posted by: Steven
[This review was collected as part of a promotion.] I love my Samsung A17, its the greatest phone that I've ever owned since switching to Samsung 6 years ago. I tell everyone about this phone and where they should get it from. Well I'll scream to the world to go purchase any Samsung product because they're the best thing in this world since sliced bread.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It has Every single feature
on May 25, 2026
Posted by: SALEEM2014
[This review was collected as part of a promotion.] The Galaxy Ai is very responsive and i want Samsung to keep going.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is one of the best I've had, love it!
on May 25, 2026
Posted by: Drop67
[This review was collected as part of a promotion.] I love my Galaxy A17 5G it's been so good way better than all the others I had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is amazing
on May 25, 2026
Posted by: Mikeylovehisphone
[This review was collected as part of a promotion.] The AI on my phone is amazing and the phone itself is spectacular
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This product is extremely slow and lags
on May 25, 2026
Posted by: Mommas1987
[This review was collected as part of a promotion.] Not happy with this product! Very slow and lags and overheats easily. Even with updates it's still very slow.
Value
1
Response from Samsung USBy R&R, May 28, 2026
Hi there Mommas1987,
Thank you for sharing your thoughts on your Galaxy A17 5G. Everyday speed and responsiveness can significantly affect your experience. If you're noticing your phone slowing down and overheating, it may be a good time to use the Quick Optimization feature. This feature enhances your device's performance by identifying apps that drain battery life. It removes unnecessary items from memory, deletes unneeded files, scans for malware, and shuts down background apps.
Optimizing your phone is quick and straightforward. To do this, go to Settings, select Device care, tap Optimize now, then tap Done. For more information, please see the link below. We appreciate you taking the time to share your experience, and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on your Galaxy A17 5G. Everyday speed and responsiveness can significantly affect your experience. If you're noticing your phone slowing down and overheating, it may be a good time to use the Quick Optimization feature. This feature enhances your device's performance by identifying apps that drain battery life. It removes unnecessary items from memory, deletes unneeded files, scans for malware, and shuts down background apps.
Optimizing your phone is quick and straightforward. To do this, go to Settings, select Device care, tap Optimize now, then tap Done. For more information, please see the link below. We appreciate you taking the time to share your experience, and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US