Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,802 Reviews)
Rating breakdown 1,802 reviews
5 Stars
1,108
4 Stars
400
3 Stars
150
2 Stars
68
1 Star
76
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
2
This product needs work.
on May 25, 2026
Posted by: MamitaHermosa92
[This review was collected as part of a promotion.] Phone constantly over heats.
Lag times are extreme.
Even after consistently clearing the cash and cookies and restarting.As recommended phone still has issues. Phone is also glitchy at consistent way.Plays old apps while phone is locked or turns on music randomly.
Lag times are extreme.
Even after consistently clearing the cash and cookies and restarting.As recommended phone still has issues. Phone is also glitchy at consistent way.Plays old apps while phone is locked or turns on music randomly.
Value
2
Response from Samsung USBy R&R, May 27, 2026
Hey there MamitaHermosa92,
Thank you for sharing your feedback on your Galaxy A17 5G. Everyday performance is crucial for how a phone feels, and we appreciate you taking the time to let us know about yours.
The Quick Optimization feature enhances your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and easy.
To optimize, go to Settings, swipe to tap on Device care, then select "Optimize now" and tap "Done."
For more information, please find the link provided below. Thank you for your review and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback on your Galaxy A17 5G. Everyday performance is crucial for how a phone feels, and we appreciate you taking the time to let us know about yours.
The Quick Optimization feature enhances your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and easy.
To optimize, go to Settings, swipe to tap on Device care, then select "Optimize now" and tap "Done."
For more information, please find the link provided below. Thank you for your review and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It works fast and easy to use and navigate
on May 25, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] The galaxy AI is good, helpful when searching for information
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Overall Decent Phone
on May 25, 2026
Posted by: Annkj1975
[This review was collected as part of a promotion.] I would like to say I love this phone, but unfortunately it does not live up to what I thought it would. Don't get me wrong, it is a decent phone but it's definitely lacking in several aspects. It's very glitchy and freezes several times a day. It's slow to open apps and there is a very noticeable pause before it will allow you to use the app. Answering the phone is hit or miss, sometimes it will allow you to answer it sometimes it won't. Now let's talk about the camera. The camera doesn't like to work, and it takes several moments for the picture to camera to take the picture after pressing the button, often times losing the photo opportunity. I probably should have chosen a better Samsung, but lesson learned. Overall it usually does what I need it to do, my husband has the same phone and has the same exact issues.
Value
3
Response from Samsung USBy R&R, May 27, 2026
Hi there Annkj1975,
Thank you for sharing your review of the Galaxy A17 5G. We appreciate you taking the time to provide feedback about your experience with the device.
If your device keeps crashing regardless of the app(s) you use, please proceed to the last section on how to perform a factory reset. However, if your device only crashes when using a specific app, follow the sections below first, as you may not need to perform a factory reset.
If an app continues to crash frequently, even after a software update (or if no updates are available), it could be due to a poorly designed app. It's advisable to check the reviews for the problematic app in the Google Play Store or Samsung Apps to see if other users, particularly those with the same Galaxy device, are experiencing similar issues. If you find that this is a common problem, consider contacting the app's developer for potential bug fixes. Please note that Samsung cannot improve the stability of third-party apps, so it is up to the developer to resolve these issues.
For further information on how to prevent your device from crashing, please refer to the article linked below. Your feedback is valuable and helps us understand what is most important for everyday use. Thank you for being a part of the Samsung community.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your review of the Galaxy A17 5G. We appreciate you taking the time to provide feedback about your experience with the device.
If your device keeps crashing regardless of the app(s) you use, please proceed to the last section on how to perform a factory reset. However, if your device only crashes when using a specific app, follow the sections below first, as you may not need to perform a factory reset.
If an app continues to crash frequently, even after a software update (or if no updates are available), it could be due to a poorly designed app. It's advisable to check the reviews for the problematic app in the Google Play Store or Samsung Apps to see if other users, particularly those with the same Galaxy device, are experiencing similar issues. If you find that this is a common problem, consider contacting the app's developer for potential bug fixes. Please note that Samsung cannot improve the stability of third-party apps, so it is up to the developer to resolve these issues.
For further information on how to prevent your device from crashing, please refer to the article linked below. Your feedback is valuable and helps us understand what is most important for everyday use. Thank you for being a part of the Samsung community.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Battery life on this phone is everything.
on May 25, 2026
Posted by: ShinyCow33
[This review was collected as part of a promotion.] I mostly use my phone for Streaming & photography. Sometimes gaming. The battery life is amazing, I dont have to worry about charging my phone every 1-2hrs. The screen is big..but not too big. The new features that were added are *chefs kiss*. Honestly loving the updates and changes! The only thing I dont like, is messages has changed. (For texting) & sometimes I have a problem with a little bit of lag. But other than that. Good dependable reliable phone for all your needs. Be it. Doordash (which i do), streaming, gaming, or taking some photos/videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is one of the best phones ever
on May 25, 2026
Posted by: Boricuareal
[This review was collected as part of a promotion.] I use it to play my games i love it........................................
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Easy to use
on May 25, 2026
Posted by: Mjan67
[This review was collected as part of a promotion.] I use my phone to take pictures, I sell items on different sites, easy to upload, I listen to stories on YouTube as I have no TV, I play games and communicate with people. I use it with ease, and I also like the physical size of the phone. I have had 2 "Galaxy AI"phones. I like them.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good features
on May 25, 2026
Posted by: ElizaP59
[This review was collected as part of a promotion.] I use my device for streaming, Facebook, Bible apps, emails.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best qualifying features
on May 25, 2026
Posted by: Lvgurl910
[This review was collected as part of a promotion.] Everything in my phone is very easy to get to. The security is awesome and the features or on point.
Value
5
Written by a customer while visiting Samsung US