Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,811 Reviews)
Rating breakdown 1,811 reviews
5 Stars
1,114
4 Stars
401
3 Stars
152
2 Stars
68
1 Star
76
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
5
The quick navigation of this phone makes tasks
on May 21, 2026
Posted by: Rascal5466
[This review was collected as part of a promotion.] The picture quality makes streaming and games seem more vibrant than my previous phones.
While not having the power of the higher end models the A17 has incorporated Gemini AI to make tasks and writing emails much easier than expected.
While not having the power of the higher end models the A17 has incorporated Gemini AI to make tasks and writing emails much easier than expected.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Slim and sleek features. I love the fact that im
on May 21, 2026
Posted by: Galaxysamsunglover
[This review was collected as part of a promotion.] I use my phone for social apps and the great galaxy AI capabilities are amazing . Could be a little faster with a faster cpu processor and cooling fan. And a stylus but other than that great and great sound quality and mic placement.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Sorry phone
on May 21, 2026
Posted by: Hatea17phone
[This review was collected as part of a promotion.] Freezes and stuttering, hit home button and camera button lights up, hit power button says power at bottom of screen. Want run weather bug without crawling slowly. Pitiful is all I know to say.
Value
1
Response from Samsung USBy R&R, May 22, 2026
Hello there,
Thank you for taking the time to provide feedback on the Galaxy A17 5G. Galaxy devices are designed to support a wide range of activities, from entertainment to everyday multitasking. Based on the issues you've described with your phone, it seems you could benefit from a software update.
Software updates are like oil changes and tune-ups for your phone; they help keep everything running smoothly. Additionally, they improve the user interface, enhance security, and fix minor bugs. We recommend updating your software whenever a new version becomes available to ensure your device remains in excellent condition.
To update your software, please follow these steps:
1. Using two fingers, swipe down from the top-right corner of the screen and tap the Settings icon.
2. Swipe to find and select "Software update" or "System updates," depending on your model.
3. Tap "Download and install," "Check for system updates," or "Check for software updates," depending on your carrier.
If an update is available, it will begin downloading automatically. However, on some devices, you may need to tap "Download now." Once the download is complete, follow the on-screen instructions to install the update.
For more information about software updates for your phone and to learn how to know when it’s time for an update, please check out the link below. We appreciate you sharing your experience with Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for taking the time to provide feedback on the Galaxy A17 5G. Galaxy devices are designed to support a wide range of activities, from entertainment to everyday multitasking. Based on the issues you've described with your phone, it seems you could benefit from a software update.
Software updates are like oil changes and tune-ups for your phone; they help keep everything running smoothly. Additionally, they improve the user interface, enhance security, and fix minor bugs. We recommend updating your software whenever a new version becomes available to ensure your device remains in excellent condition.
To update your software, please follow these steps:
1. Using two fingers, swipe down from the top-right corner of the screen and tap the Settings icon.
2. Swipe to find and select "Software update" or "System updates," depending on your model.
3. Tap "Download and install," "Check for system updates," or "Check for software updates," depending on your carrier.
If an update is available, it will begin downloading automatically. However, on some devices, you may need to tap "Download now." Once the download is complete, follow the on-screen instructions to install the update.
For more information about software updates for your phone and to learn how to know when it’s time for an update, please check out the link below. We appreciate you sharing your experience with Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Daily everyday companion!
on May 21, 2026
Posted by: Terraa
[This review was collected as part of a promotion.] The Galaxy AI is so hopeful for on the go look up of a desirable location, object or thing! It's photo editing is also the best for its tools to change up the images snapped with this thing! So far my phone has been durable with daily everyday life and it's been with me everywhere I go. Everything I do like when it comes to watching YouTube, playing some games here and there, streaming to my Samsung TV with Smart Things, and photos outside comes to me naturally and smooth which is the best thing about this device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Solid everyday phone for real busy mom life
on May 21, 2026
Posted by: Momof4
[This review was collected as part of a promotion.] “I use my Samsung Galaxy every day for work, family, and everything in between, so I really rely on it. The display is beautiful, the camera takes clear, detailed photos, and I love how customizable everything is.
The Galaxy AI features are a nice addition and make certain things quicker and more convenient, especially when I’m multitasking or trying to get things done on the go.
I have noticed some lag at times—especially when switching between apps or when I’ve been using the phone for a while—which can be a little frustrating. But overall, it still performs well for what I need day to day.
It’s a solid device with a lot of great features, and I’m hopeful future updates will smooth out the performance even more.
The Galaxy AI features are a nice addition and make certain things quicker and more convenient, especially when I’m multitasking or trying to get things done on the go.
I have noticed some lag at times—especially when switching between apps or when I’ve been using the phone for a while—which can be a little frustrating. But overall, it still performs well for what I need day to day.
It’s a solid device with a lot of great features, and I’m hopeful future updates will smooth out the performance even more.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Performance And Convenience
on May 21, 2026
Posted by: Marlviniii
[This review was collected as part of a promotion.] GALAXY A17 is sooooo smooth when using it. It has really nice features and takes relatively nice images.
Really good for gaming as it has a long battery life yet it charges very fast.
Speaking of display, its amazing almost offer something related to the S galaxy series just at a lower price. Its really worth every peny. And comes in good colours. Really good and presentable!
Really good for gaming as it has a long battery life yet it charges very fast.
Speaking of display, its amazing almost offer something related to the S galaxy series just at a lower price. Its really worth every peny. And comes in good colours. Really good and presentable!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Performance And Convenience
on May 21, 2026
Posted by: Marlviniii
[This review was collected as part of a promotion.] GALAXY A17 is sooooo smooth when using it. It has really nice features and takes relatively nice images.
Really good for gaming as it has a long battery life yet it charges very fast.
Speaking of display, its amazing almost offer something related to the S galaxy series just at a lower price. Its really worth every peny. And comes in good colours. Really good and presentable!
Really good for gaming as it has a long battery life yet it charges very fast.
Speaking of display, its amazing almost offer something related to the S galaxy series just at a lower price. Its really worth every peny. And comes in good colours. Really good and presentable!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
The system is constantly crashes my A15 was better
on May 21, 2026
Posted by: Jewels
[This review was collected as part of a promotion.] Galaxy AI never mentioned how I'd be better off with a flip phone than the model
Value
2
Response from Samsung USBy R&R, May 22, 2026
Hey Jewels,
Thank you for taking the time to share your feedback on the Galaxy A17 5G. We appreciate your input as the Smart AI features continue to evolve, designed to make your daily tasks smoother and more personalized.
If your Galaxy phone or tablet freezes or crashes, it can be quite frustrating. The good news is that this issue can often be resolved without needing to send your device in for service. Simple actions like rebooting your device and updating the software can help prevent future freezes and crashes.
Start by ensuring your phone's software is up to date. If an update is available, it will begin downloading automatically, although you may need to tap on "Download now" on some devices. Once the download is complete, follow the on-screen instructions to install the update.
Additionally, make sure your device has enough storage space. If your phone or tablet is lacking storage, you can free up space using the Device care feature. You can also back up extra files using Smart Switch or your Samsung or Google account.
For more tips on getting your phone to run more smoothly, please check out the link provided below. We appreciate your being part of the Samsung community!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your feedback on the Galaxy A17 5G. We appreciate your input as the Smart AI features continue to evolve, designed to make your daily tasks smoother and more personalized.
If your Galaxy phone or tablet freezes or crashes, it can be quite frustrating. The good news is that this issue can often be resolved without needing to send your device in for service. Simple actions like rebooting your device and updating the software can help prevent future freezes and crashes.
Start by ensuring your phone's software is up to date. If an update is available, it will begin downloading automatically, although you may need to tap on "Download now" on some devices. Once the download is complete, follow the on-screen instructions to install the update.
Additionally, make sure your device has enough storage space. If your phone or tablet is lacking storage, you can free up space using the Device care feature. You can also back up extra files using Smart Switch or your Samsung or Google account.
For more tips on getting your phone to run more smoothly, please check out the link provided below. We appreciate your being part of the Samsung community!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US