Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,811 Reviews)
Rating breakdown 1,811 reviews
5 Stars
1,114
4 Stars
401
3 Stars
152
2 Stars
68
1 Star
76
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
1
Really dont like this phone
on May 20, 2026
Posted by: Fancygigiforever
[This review was collected as part of a promotion.] The streaming on this phone sucks, it runs really slow. I think the 16 operated better then this one.
Value
1
Response from Samsung USBy R&R, May 21, 2026
Hey there Fancygigiforever,
Thank you for your feedback on the Galaxy A17 5G. Its design is centered around streaming, entertainment, and providing smooth everyday performance to help users stay connected throughout the day. The Quick Optimization feature improves your device's performance by identifying battery-draining apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. To optimize your phone, go to Settings, swipe to Device care, tap "Optimize now," and then select "Done." For more information, please check the article linked below. We appreciate your participation in the Samsung community.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for your feedback on the Galaxy A17 5G. Its design is centered around streaming, entertainment, and providing smooth everyday performance to help users stay connected throughout the day. The Quick Optimization feature improves your device's performance by identifying battery-draining apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. To optimize your phone, go to Settings, swipe to Device care, tap "Optimize now," and then select "Done." For more information, please check the article linked below. We appreciate your participation in the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4
It should be a phone first.
on May 20, 2026
Posted by: WalkOnWater
[This review was collected as part of a promotion.] I use my Samsung, in this order: 1. as a phone and texting device 2. As a music player 3. For Galaxy AI genius answers (to find) 4. Where to look on the web the first time. The reason i didn't give it five stars was that the phone functions are scattered everywhere and just don't flow the way I think.
Value
4
Response from Samsung USBy R&R, May 22, 2026
Hey there WalkOnWater,
Thank you for taking the time to leave feedback on the Galaxy A17 5G. It is great to hear the device continues to fit into your everyday routine. Samsung designs Galaxy devices to balance smart features with practical daily usability. Thank you for your feedback and thank you for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for taking the time to leave feedback on the Galaxy A17 5G. It is great to hear the device continues to fit into your everyday routine. Samsung designs Galaxy devices to balance smart features with practical daily usability. Thank you for your feedback and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 20, 2026
Posted by: Loloks71
[This review was collected as part of a promotion.] I really am enjoying this A17 phone I love the screen size and all the features also the camera is great and the price was just a bonus. I use my phone for work and for social media views. Bar none this was a win win purchase for me thankbyou.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It died and stopped charging
on May 21, 2026
Posted by: Criticos
[This review was collected as part of a promotion.] I used to use it all the time now its a paper weight
Value
3
Response from Samsung USBy R&R, May 21, 2026
Greetings Criticos
Thank you for reaching out and sharing your experience with your Galaxy A17 5G. We understand how useful features like Awesome Intelligence and the immersive display can make this device a valuable tool in your daily life. If it’s currently not functioning and has become a paperweight, we’d like to help you explore your options.
Samsung stands behind the quality of its products by offering a warranty that protects against manufacturing defects in materials and workmanship. This warranty is valid for a limited period of 12 months, as specified for each product. With this warranty, you can have peace of mind knowing that your investment is protected for the duration of the coverage, ensuring you enjoy the reliability and performance you expect from Samsung.
Please contact our Samsung Support Team for further assistance. We appreciate your feedback and thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy A17 5G. We understand how useful features like Awesome Intelligence and the immersive display can make this device a valuable tool in your daily life. If it’s currently not functioning and has become a paperweight, we’d like to help you explore your options.
Samsung stands behind the quality of its products by offering a warranty that protects against manufacturing defects in materials and workmanship. This warranty is valid for a limited period of 12 months, as specified for each product. With this warranty, you can have peace of mind knowing that your investment is protected for the duration of the coverage, ensuring you enjoy the reliability and performance you expect from Samsung.
Please contact our Samsung Support Team for further assistance. We appreciate your feedback and thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
2
A 17 sucks
on May 21, 2026
Posted by: Bellasmom
[This review was collected as part of a promotion.] The a 17 is not what I expected. It gets hot really fast and freezes alot.tge ai is okay
Value
2
Response from Samsung USBy R&R, May 22, 2026
Hi Bellasmom,
Thank you for sharing your thoughts on the Galaxy A17 5G. Galaxy devices are designed to keep up with everyday life while delivering a connected and feature rich experience. Your Galaxy phone may get warm while using the device, but it won't affect the device's lifespan or performance. However, if you begin to feel uncomfortable due to the device possibly overheating, you need to stop using the device and cool it down. Here are some tips to help when your phone warms up. Conflicts between running apps may cause the device to heat up. Restart the device. Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them. Close apps that increase battery consumption or that run in the background when not in use. Delete unnecessary files or unused apps. Decrease the screen brightness. Please see the link below on more on how you can keep your phone running at a normal temperature. Your feedback is appreciated and helps Samsung continue refining the experience. Thank you for being a part of the Samsung community.
Keep your Galaxy device at its normal operating temperature
From
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A17 5G. Galaxy devices are designed to keep up with everyday life while delivering a connected and feature rich experience. Your Galaxy phone may get warm while using the device, but it won't affect the device's lifespan or performance. However, if you begin to feel uncomfortable due to the device possibly overheating, you need to stop using the device and cool it down. Here are some tips to help when your phone warms up. Conflicts between running apps may cause the device to heat up. Restart the device. Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them. Close apps that increase battery consumption or that run in the background when not in use. Delete unnecessary files or unused apps. Decrease the screen brightness. Please see the link below on more on how you can keep your phone running at a normal temperature. Your feedback is appreciated and helps Samsung continue refining the experience. Thank you for being a part of the Samsung community.
Keep your Galaxy device at its normal operating temperature
From
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Good product
on May 21, 2026
Posted by: QueenC
[This review was collected as part of a promotion.] Actually love all things Galaxy,however lately phone doesn't hold a charge nor keep a charge. Changed cable several times. Overall a great phone worth it. Still learning some things and especially A1
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
For an affordable price it has great features
on May 21, 2026
Posted by: NicNoodle
[This review was collected as part of a promotion.] I use it for just about everything in my everyday life tasks and more. The Galaxy AI is outstanding and extremely useful and helpful for just about every need I have and every task I need assistance with. Samsung is my top choice in electronics but I have always loved the galaxy line since the first one made its debut.. thank you for such amazing products company and support Samsung!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy A17
on May 21, 2026
Posted by: CHAOSAGENTALLMYLOVE
[This review was collected as part of a promotion.] I love My Samsung A17, with the galaxy Ai. All wrapped in one smooth cat. As a new starting nfp I needed a phone just for my advocacy. The Os is just soo smooth. I use AI for many aspects in my organization. A reliable friendly usable platform. I just love it. #ALLMYLOVEADVOCACY.
#ITSOKTOLOVEBOTHPARENTS.
#ITSOKTOLOVEBOTHPARENTS.
Value
5
Written by a customer while visiting Samsung US