Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,777 Reviews)
Rating breakdown 1,777 reviews
5 Stars
1,094
4 Stars
395
3 Stars
145
2 Stars
68
1 Star
75
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
1
AWFUL!!!!
on March 4, 2026
Posted by: luv2shopiguessnot
This was awful. The performance is absolutely vulgar and is extremly slow. Camera isn't as good as expected, and connectivity is fine, display is surprisingly good, and the battery is fast at charging. If you are a heavy user do not get this phone. This phone is basically a downgrade from the A16 5G..
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R, March 5, 2026
hello luv2shopiguessnot
Thank you for sharing your experience with the Galaxy A17 5G. We understand that performance is essential for navigating your device. The Galaxy A Series includes features designed to enhance your device's performance. One quick way to reduce lag and enjoy faster response times is by using Device Care > Memory to free up background processes.
We recommend checking out the online article linked below for more tips on keeping your device running smoothly. If you're a power user, we suggest considering models from our S Series lineup, which offer more advanced processing power and features tailored to your mobile needs.
We appreciate your review and thank you for taking the time to share your thoughts with us. Thank you for choosing Samsung as your preferred device brand.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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Thank you for sharing your experience with the Galaxy A17 5G. We understand that performance is essential for navigating your device. The Galaxy A Series includes features designed to enhance your device's performance. One quick way to reduce lag and enjoy faster response times is by using Device Care > Memory to free up background processes.
We recommend checking out the online article linked below for more tips on keeping your device running smoothly. If you're a power user, we suggest considering models from our S Series lineup, which offer more advanced processing power and features tailored to your mobile needs.
We appreciate your review and thank you for taking the time to share your thoughts with us. Thank you for choosing Samsung as your preferred device brand.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
Slowest device ever used!
on February 17, 2026
Posted by: ThatGuy
from Birmingham, AL
Expertise:Expert
Incredibly slow device. I decided to try it because of the 4.7 star rating. I don't know who's putting these reviews in but there's no way this phone gets a 4.7, It's MUCH closer to a 2.5 star rating. Even after doing a full reset and manually setting up the phone a second time, removing all of the bloatware and trying every suggestion listed in Google search, nothing will help this phone overcome the embarrassing low amount of RAM memory. It'll work okay when you're sitting on the couch scrolling through TikTok, it's when you're on the go using GPS, checking email and someone calls you that it will become the slowest device you've ever had in your hand. You will wait 3 seconds for a response from the device when you press the home button many times a day. There's no way that Samsung is serious about pushing this device to the public.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R, February 18, 2026
Greetings ThatGuy,
Thank you for sharing your detailed experience. We recognize how important smooth performance is, especially when managing navigation, communication, and daily apps. The Galaxy A17 5G is designed to support everyday connectivity through reliable features and Samsung’s One UI enhancements for consistent usability. To keep your device running optimally, use the Device care feature. It provides an overview of your battery, storage, and RAM, and can automatically optimize your phone or tablet for improved performance. To access it, go to Settings, swipe to and tap Device care, then tap Optimize now followed by Done. For additional tips on maintaining your device's performance, please refer to our linked guide. Your feedback helps us enhance how our devices support multitasking in real-world scenarios. Thank you for being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Thank you for sharing your detailed experience. We recognize how important smooth performance is, especially when managing navigation, communication, and daily apps. The Galaxy A17 5G is designed to support everyday connectivity through reliable features and Samsung’s One UI enhancements for consistent usability. To keep your device running optimally, use the Device care feature. It provides an overview of your battery, storage, and RAM, and can automatically optimize your phone or tablet for improved performance. To access it, go to Settings, swipe to and tap Device care, then tap Optimize now followed by Done. For additional tips on maintaining your device's performance, please refer to our linked guide. Your feedback helps us enhance how our devices support multitasking in real-world scenarios. Thank you for being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Horrible phone
on February 12, 2026
Posted by: Vick
from Oklahoma
Expertise:Expert
phone glitches out when you use any application and I mean when you use any application. this phone glitches phone calls it's extremely slow no matter if you're connected to Wi-Fi or not . I highly do not recommend this phone . I'm extremely dissatisfied with this phone . I should have read the reviews before I bought it. Samsung just needs to discontinues the 16 was the same way which is why upgraded to the 17 hoping it would be better and it was not any better it was actually worse Samsung just needs to discontinues the 16 was the same way which is why I upgraded to the 17 hoping it would be better and it was not any better it was actually worse . had this phone for maybe a month and I'm ready to get a new one already .
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, February 17, 2026
Hi Vick,
Thank you for sharing such detailed feedback on your Galaxy A17 5G. It's clear you had high expectations after the upgrade, especially for a smoother experience across apps and calls. The Galaxy A17 5G is built to provide reliable 5G connectivity, expanded storage, and access to Samsung’s full ecosystem, including Device Care tools that help optimize performance in the background. Features like memory management, software updates, and storage maintenance can greatly affect daily responsiveness over time. Please check out our online article linked below for more tips on how to keep your device running smoothly. We appreciate you being part of the Samsung community and sharing your perspective. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
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Thank you for sharing such detailed feedback on your Galaxy A17 5G. It's clear you had high expectations after the upgrade, especially for a smoother experience across apps and calls. The Galaxy A17 5G is built to provide reliable 5G connectivity, expanded storage, and access to Samsung’s full ecosystem, including Device Care tools that help optimize performance in the background. Features like memory management, software updates, and storage maintenance can greatly affect daily responsiveness over time. Please check out our online article linked below for more tips on how to keep your device running smoothly. We appreciate you being part of the Samsung community and sharing your perspective. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Nice and sleek
on May 9, 2026
Posted by: Luv2read
[This review was collected as part of a promotion.] The samsung galaxy A17 is very user friendly and has an easy set up process. When you first set up the phone. It walks you through cool things you can do on the phone such as holding down the power button to activate the Galaxy AI.
The phone runs smoothly enough for me to download and play games. This samsung provides a lot of different apps that help with organization.
The phone runs smoothly enough for me to download and play games. This samsung provides a lot of different apps that help with organization.
Value
4
Response from Samsung USBy R&R, May 11, 2026
Hola Luv2read,
Thank you for sharing your experience with the Galaxy A17 5G. It's wonderful to hear that the setup process, Smart AI features, and smooth everyday performance made the phone easy and enjoyable to use. The A series consistently offers helpful features and reliable daily functionality in an accessible manner.
-Ty
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Thank you for sharing your experience with the Galaxy A17 5G. It's wonderful to hear that the setup process, Smart AI features, and smooth everyday performance made the phone easy and enjoyable to use. The A series consistently offers helpful features and reliable daily functionality in an accessible manner.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
This product is the worst phone I've ever had
on April 20, 2026
Posted by: Rrebelreper
[This review was collected as part of a promotion.] This phone I've had for two days now touch screen is so slow the UI isn't responding have to close it twice in one day and the programs won't respond have to close main phone due to non response this is a new phone I've had it less then 48 hours n already having problems this is why I dislike Samsung Galaxy products
Value
1
Response from Samsung USBy R&R, April 21, 2026
Hello Rrebelreper,
We hear you. The Galaxy A17 5G is designed to deliver smooth performance for your everyday tasks, ensuring your experience stands out. Since your device is fresh out of the box, it may take a bit of time to switch between tasks. This may be due to the need for software updates. Typically, phones come with software installed at the time of manufacture, so you might need to update it to the latest version for optimal performance.
Think of software updates as oil changes and tune-ups for your phone; they help it run smoothly. These updates can also improve the user interface, enhance security, and fix minor bugs. We recommend updating your software whenever a new version is available to keep your device in excellent condition.
Please visit the link below for more information on how to update your device and set it up for automatic updates, ensuring it continues to perform at its best. Your feedback is valuable and helps us enhance the Galaxy experience. Thank you for being a Samsung customer!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
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We hear you. The Galaxy A17 5G is designed to deliver smooth performance for your everyday tasks, ensuring your experience stands out. Since your device is fresh out of the box, it may take a bit of time to switch between tasks. This may be due to the need for software updates. Typically, phones come with software installed at the time of manufacture, so you might need to update it to the latest version for optimal performance.
Think of software updates as oil changes and tune-ups for your phone; they help it run smoothly. These updates can also improve the user interface, enhance security, and fix minor bugs. We recommend updating your software whenever a new version is available to keep your device in excellent condition.
Please visit the link below for more information on how to update your device and set it up for automatic updates, ensuring it continues to perform at its best. Your feedback is valuable and helps us enhance the Galaxy experience. Thank you for being a Samsung customer!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
AMAZING!!
on February 12, 2026
Posted by: Jeremias
I really love this phone!, either though the phone does glitches a little bit. and the battery is amazing!, camera is alright, and the screen size is perfect!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R, February 13, 2026
Hey there Jeremias,
We're glad you're enjoying your Galaxy A17 5G. Its triple-lens rear camera includes a 50MP main sensor with OIS, along with ultra-wide and macro lenses, while the 13MP front camera ensures clear selfies and video calls. You can capture your favorite moments and view them on the large 6.7" FHD+ Super AMOLED display, which offers bright and vivid visuals that are easy on the eyes. The device provides fast 5G performance thanks to the Exynos 1330 processor and features a 5,000mAh battery, so you can stay powered throughout your day. We truly appreciate your choice of the Galaxy A17 5G and thank you for trusting Samsung as your preferred brand.
-Ty
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We're glad you're enjoying your Galaxy A17 5G. Its triple-lens rear camera includes a 50MP main sensor with OIS, along with ultra-wide and macro lenses, while the 13MP front camera ensures clear selfies and video calls. You can capture your favorite moments and view them on the large 6.7" FHD+ Super AMOLED display, which offers bright and vivid visuals that are easy on the eyes. The device provides fast 5G performance thanks to the Exynos 1330 processor and features a 5,000mAh battery, so you can stay powered throughout your day. We truly appreciate your choice of the Galaxy A17 5G and thank you for trusting Samsung as your preferred brand.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Worst buy
on March 13, 2026
Posted by: Mshell
[This review was collected as part of a promotion.] The AI fuction is amazing but the all around phone sucks , worst phone I have ever owned. Can not make a phone call with it. Its a 1 star and that star is solely the AI function all around phone I regret the purchase , I got what I paid for,"cheap"
Value
1
Response from Samsung USBy R&R, March 14, 2026
Hi Mshell,
Thank you for sharing your experience with the Galaxy A17 5G. This device is built to support everyday applications and services through Android and One UI. Please remember that software performance can differ depending on the versions of the applications or system updates. To improve stability, consider checking for system updates and restarting your device. You can find useful information on keeping your device running smoothly in the link below. We value your feedback!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Thank you for sharing your experience with the Galaxy A17 5G. This device is built to support everyday applications and services through Android and One UI. Please remember that software performance can differ depending on the versions of the applications or system updates. To improve stability, consider checking for system updates and restarting your device. You can find useful information on keeping your device running smoothly in the link below. We value your feedback!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
This product is pretty average
on March 21, 2026
Posted by: Christinadee
[This review was collected as part of a promotion.] This phone is just like the other galaxy phones. But this one specifically is extremely slow. Freezes a lot.
Value
2
Response from Samsung USBy R&R, March 23, 2026
Hi Christinadee,
Thank you for sharing your experience with the Galaxy A17 5G. This device is designed to support everyday tasks like messaging, browsing, and streaming. It includes built-in tools to help keep it running smoothly over time. Performance may vary based on how apps are used and managed throughout the day.
If you notice your device freezing or slowing down, we recommend performing a quick optimization using the Device Care feature in your phone's settings. To do this, go to Settings, swipe to find and tap on Device Care, then tap "Optimize now" and select "Done." This will give your device a little boost.
For more tips on keeping your device running smoothly, we highly recommend checking out our online guide linked below. Thank you for being a valued member of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. This device is designed to support everyday tasks like messaging, browsing, and streaming. It includes built-in tools to help keep it running smoothly over time. Performance may vary based on how apps are used and managed throughout the day.
If you notice your device freezing or slowing down, we recommend performing a quick optimization using the Device Care feature in your phone's settings. To do this, go to Settings, swipe to find and tap on Device Care, then tap "Optimize now" and select "Done." This will give your device a little boost.
For more tips on keeping your device running smoothly, we highly recommend checking out our online guide linked below. Thank you for being a valued member of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US