Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,776 Reviews)
Rating breakdown 1,776 reviews
5 Stars
1,094
4 Stars
395
3 Stars
144
2 Stars
68
1 Star
75
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
5
Love the easy app. Accessibility
on May 19, 2026
Posted by: Countrygirl
[This review was collected as part of a promotion.] I love the quality of photos from this phone. How fast it is and easy to learn about it..great info..I also love the ability to use galaxy AI, capabilities..wonderful phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Product screen reacts slowly and has too .any sett
on May 20, 2026
Posted by: Joeford47
[This review was collected as part of a promotion.] Screen reacts slowly. Too many samsung branded things people tend to use Google services wallet what not. Ugly app tiles for photos messenger a
Value
4
Response from Samsung USBy R&R, May 22, 2026
Howdy Joeford47,
Thank you for sharing your feedback about the Galaxy A17 5G. Samsung is dedicated to creating Galaxy devices that enhance everyday communication, entertainment, and connected experiences, seamlessly integrating into daily life. We appreciate your choice of Samsung.
-Ty
Samsung Support
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Thank you for sharing your feedback about the Galaxy A17 5G. Samsung is dedicated to creating Galaxy devices that enhance everyday communication, entertainment, and connected experiences, seamlessly integrating into daily life. We appreciate your choice of Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I love it, its the best phone I've ever had.
on May 23, 2026
Posted by: Ghost2002
[This review was collected as part of a promotion.] Galaxy AI is one of the best parts it is way better than other AI services. Also the phone is so cheap for how amazing it is.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good battery, but laggy and underpowered.
on May 25, 2026
Posted by: ClassicCJ
[This review was collected as part of a promotion.] I wanted to like the Samsung Galaxy A17 more than I did. It’s not a bad phone, but it constantly feels like it’s struggling to keep up, which makes it hard to rate higher than 3 stars.
The battery life is honestly the best part. It easily lasts a full day, sometimes longer, and that’s something Samsung usually gets right with their budget phones. The display is also decent for watching videos or scrolling social media, and One UI is simple and familiar if you already use Samsung devices.
Unfortunately, the performance really holds it back. Apps can open slowly, multitasking feels sluggish, and there are random stutters even during basic use. It’s usable, but not smooth. The cameras are also very inconsistent. In good lighting, photos look okay, but indoors or at night the quality drops fast with blurry details and dull colors.
The phone also feels pretty cheap in the hand. That’s expected at this price, but the speakers sound weak and the vibration feels hollow, which makes the overall experience less polished.
Overall, it’s a “just okay” phone. It handles basic everyday tasks, but the lag and inconsistent camera quality make it difficult to recommend strongly unless you’re on a very tight budget.
3/5 stars.
Value
3
Response from Samsung USBy R&R, May 29, 2026
Hey there ClassicCJ,
Thank you for taking the time to review your Galaxy A17 5G. We appreciate you sharing your experiences regarding battery life and everyday performance. The A17 5G may run slower when it's processing multiple tasks simultaneously. If you have several apps open, especially a resource-intensive app like GPS or one that utilizes GPS, you might notice a slowdown.
One helpful tip is to use the quick optimization feature before engaging in any intensive activities, such as streaming, using navigation, or listening to music. This feature will close unnecessary background processes, enhancing your device's performance.
You can also adjust the camera settings for a smoother capturing experience. Please refer to the links below to learn more about optimizing your device and setting up the camera on your Galaxy A17 5G.
We continually make enhancements with each generation, and we're glad you're on this journey with us. Your feedback is always appreciated. Thank you for being a Samsung customer!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Use camera features on the Galaxy A17 5G – Samsung
https://www.samsung.com/us/support/answer/ANS10010130/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for taking the time to review your Galaxy A17 5G. We appreciate you sharing your experiences regarding battery life and everyday performance. The A17 5G may run slower when it's processing multiple tasks simultaneously. If you have several apps open, especially a resource-intensive app like GPS or one that utilizes GPS, you might notice a slowdown.
One helpful tip is to use the quick optimization feature before engaging in any intensive activities, such as streaming, using navigation, or listening to music. This feature will close unnecessary background processes, enhancing your device's performance.
You can also adjust the camera settings for a smoother capturing experience. Please refer to the links below to learn more about optimizing your device and setting up the camera on your Galaxy A17 5G.
We continually make enhancements with each generation, and we're glad you're on this journey with us. Your feedback is always appreciated. Thank you for being a Samsung customer!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Use camera features on the Galaxy A17 5G – Samsung
https://www.samsung.com/us/support/answer/ANS10010130/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I am very impressed with my new galaxy A17 5g
on May 26, 2026
Posted by: BossLady
[This review was collected as part of a promotion.] I use my galaxy A 17 5g FE for many things, school, TikTok streaming, Facebook, and talking to my daughter who live in Louisiana. And Galaxy AI feature is nice to have for all my school homework and essay editing and proof reading. I would recommend this phone to almost anyone looking for a great phone without breaking the bank account.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I don't like it at all
on June 1, 2026
Posted by: Sivs86
[This review was collected as part of a promotion.] It's so slow and the response time is horrible I've only had it less than a month and I'm already looking to buy something different.
Value
2
Response from Samsung USBy R&R, June 3, 2026
Good day Sivs86,
Thank you for sharing your feedback on the Galaxy A17 5G. Features like Galaxy AI, a vibrant display, and seamless connectivity are designed to support a wide range of activities. We understand that speed and responsiveness are crucial for everyday use. Your phone includes a feature that enhances performance. The Quick Optimization feature improves your device’s efficiency by identifying apps that drain battery life. It effectively removes unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps.
Optimizing your phone is quick and easy. To optimize your device, go to Settings, swipe to find Device Care, tap on Optimize Now, and then select Done. For more information, please check out the online article linked below. We appreciate you sharing your experience and thank you for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback on the Galaxy A17 5G. Features like Galaxy AI, a vibrant display, and seamless connectivity are designed to support a wide range of activities. We understand that speed and responsiveness are crucial for everyday use. Your phone includes a feature that enhances performance. The Quick Optimization feature improves your device’s efficiency by identifying apps that drain battery life. It effectively removes unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps.
Optimizing your phone is quick and easy. To optimize your device, go to Settings, swipe to find Device Care, tap on Optimize Now, and then select Done. For more information, please check out the online article linked below. We appreciate you sharing your experience and thank you for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
This product needs help
on June 2, 2026
Posted by: Blakeyblake
[This review was collected as part of a promotion.] The galaxy a17 5g phone is very slow.takes hours to fully charge and the its ran by a app that shuts down. 3 or 4xs a day. If you want a galaxy go ahead and spend the money and get the s series well worth it
Value
2
Response from Samsung USBy R&R, June 3, 2026
Hey Blakeyblake,
Thank you for sharing your thoughts on the Galaxy A17 5G. With Smart AI features, reliable connectivity, and a large display, this device is designed to keep users productive and entertained throughout the day. We understand how frustrating it can be when charging speeds and overall performance do not meet expectations.
If you notice that your phone is lagging or taking a long time to charge, a quick optimization can help improve performance. The Quick Optimization feature enhances your device's functionality by identifying battery-draining apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps.
To optimize your phone, go to Settings, swipe to Device Care, tap "Optimize Now," and then tap "Done." For more tips on how to keep your device performing at its best, please check out the online article linked below. We appreciate your feedback and thank you for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A17 5G. With Smart AI features, reliable connectivity, and a large display, this device is designed to keep users productive and entertained throughout the day. We understand how frustrating it can be when charging speeds and overall performance do not meet expectations.
If you notice that your phone is lagging or taking a long time to charge, a quick optimization can help improve performance. The Quick Optimization feature enhances your device's functionality by identifying battery-draining apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps.
To optimize your phone, go to Settings, swipe to Device Care, tap "Optimize Now," and then tap "Done." For more tips on how to keep your device performing at its best, please check out the online article linked below. We appreciate your feedback and thank you for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Unbelievable
on February 20, 2026
Posted by: MikeO4Real
Expertise:Intermediate
I really didn't believe that a cell phone offered by Samsung could be this bad.
I get that this phone is a Cheapo, that's why I got it, but dang.
I get that this phone is a Cheapo, that's why I got it, but dang.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
3
Response from Samsung USBy R&R, February 20, 2026
Hello MikeO4Real,
Thank you for reaching out and sharing your experience with your Galaxy A17 5G. We would love to hear more about it. We understand that new devices and software updates can impact how users interact with their phones.
If you would like tips and tricks for your phone or are experiencing performance concerns, please contact our Samsung Support Team. We would be happy to assist you.
In the meantime, please check out our online article linked below, which covers how to set up your Galaxy A17 5G and explore the new AI features included with your device.
We appreciate your feedback, and thank you for choosing Samsung!
Use AI features on the Galaxy A17 5G – Samsung
https://www.samsung.com/us/support/search/?query=Galaxy%20A17%205G&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F
Set up your new Samsung Galaxy A17 5G
https://www.samsung.com/us/support/answer/ANS10010129/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy A17 5G. We would love to hear more about it. We understand that new devices and software updates can impact how users interact with their phones.
If you would like tips and tricks for your phone or are experiencing performance concerns, please contact our Samsung Support Team. We would be happy to assist you.
In the meantime, please check out our online article linked below, which covers how to set up your Galaxy A17 5G and explore the new AI features included with your device.
We appreciate your feedback, and thank you for choosing Samsung!
Use AI features on the Galaxy A17 5G – Samsung
https://www.samsung.com/us/support/search/?query=Galaxy%20A17%205G&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F
Set up your new Samsung Galaxy A17 5G
https://www.samsung.com/us/support/answer/ANS10010129/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US