Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(2,309 Reviews)
Rating breakdown 2,309 reviews
5 Stars
1,394
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
5
This phone is very easy to use for non tech savy p
on June 29, 2026
Posted by: Maf6241
[This review was collected as part of a promotion.] I do everything on my Samsong A17. Iuse it for work, photos, social media and communicating with friends and family
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pleasantly Surprised
on June 29, 2026
Posted by: Reesekd
[This review was collected as part of a promotion.] I use my device primarily for chatting and streaming. For a phone the picture is sharp. Really makes watching a game or a show pleasing. The speed at witch i can change Contacts or even Sites is impressive. I am not one to spend the big money for a phone. But a certain times this phone performs as if I did!
Value
4
Response from Samsung USBy R&R, July 22, 2026
Ahoy Reesekd
Thank you for your feedback! The Galaxy A17 5G offers a sharp display, responsive performance, and smooth streaming for everyday entertainment. We're glad to hear that you can easily switch between contacts, websites, and conversations. While the phone may seem simple at first, it's great to know that its performance continues to pleasantly surprise you. Thank you for choosing Samsung!
-Ty
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Thank you for your feedback! The Galaxy A17 5G offers a sharp display, responsive performance, and smooth streaming for everyday entertainment. We're glad to hear that you can easily switch between contacts, websites, and conversations. While the phone may seem simple at first, it's great to know that its performance continues to pleasantly surprise you. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Troubles with device since 4 months now a15 better
on June 29, 2026
Posted by: Love2mice
[This review was collected as part of a promotion.] Troubles with device since 4 months now a15 better in my opinion feel the a17 came out with something that still needs work
Value
2
Response from Samsung USBy R&R, July 2, 2026
Greetings Love2mice,
Thank you for sharing your thoughts on the Galaxy A17 5G. The Galaxy A17 features a bright display, 5G connectivity, and various practical Galaxy functionalities. It’s valuable to hear that the phone has not performed as well as your previous A15 over the past several months. Your feedback is essential in understanding where the experience has not met the expected standards of a Galaxy device. Thank you for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your thoughts on the Galaxy A17 5G. The Galaxy A17 features a bright display, 5G connectivity, and various practical Galaxy functionalities. It’s valuable to hear that the phone has not performed as well as your previous A15 over the past several months. Your feedback is essential in understanding where the experience has not met the expected standards of a Galaxy device. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
The product i have has some good features
on June 29, 2026
Posted by: Lovemyphone
[This review was collected as part of a promotion.] I love my Samsung galaxy A17 me and my husband have one and we are going to get another one because we love the Samsung phone and the features the phone have when they do more Samsung galaxy phones I will buy it keep up the good work
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Slow and temperamental.
on June 29, 2026
Posted by: NoSeventeen
[This review was collected as part of a promotion.] The Galaxy A17 5G is very slow, even after restarting which you have to do everyday. Have to constantly update apps and features, sometimes twice a day you'll receive a prompt to updates. The phone is forever overheating. Screens and apps will automatically open or close without warning.
My Samsung watch will randomly disconnect from the phone and will only reconnect if you restart both. Do not recommend this phone to anyone. Only reason I still have is due to the contract.
My Samsung watch will randomly disconnect from the phone and will only reconnect if you restart both. Do not recommend this phone to anyone. Only reason I still have is due to the contract.
Value
3
Response from Samsung USBy R&R, July 2, 2026
Hello there,
The Galaxy A17 5G features a large display, 5G connectivity, and a range of Galaxy functions that keep your devices connected. However, issues like overheating, slow performance, unexpected app behavior, and disconnections with your watch can make daily use challenging. Fortunately, there are solutions to the problems you are facing with your device.
The Quick Optimization feature enhances your device's performance by identifying apps that drain the battery. It clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps. Optimizing your phone is quick and easy. Simply go to Settings, swipe to and tap Device Care, then tap Optimize Now, and finally tap Done.
By performing a Quick Optimization, you will notice that old, unused data is removed from your device, improving processing speed and reducing heavy battery usage, ultimately helping to prevent overheating.
Thank you for sharing how these issues have impacted your experience with both your phone and Galaxy Watch. We appreciate your being part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy A17 5G features a large display, 5G connectivity, and a range of Galaxy functions that keep your devices connected. However, issues like overheating, slow performance, unexpected app behavior, and disconnections with your watch can make daily use challenging. Fortunately, there are solutions to the problems you are facing with your device.
The Quick Optimization feature enhances your device's performance by identifying apps that drain the battery. It clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps. Optimizing your phone is quick and easy. Simply go to Settings, swipe to and tap Device Care, then tap Optimize Now, and finally tap Done.
By performing a Quick Optimization, you will notice that old, unused data is removed from your device, improving processing speed and reducing heavy battery usage, ultimately helping to prevent overheating.
Thank you for sharing how these issues have impacted your experience with both your phone and Galaxy Watch. We appreciate your being part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This Phone is great for the basic needs.
on June 29, 2026
Posted by: Raidersfan55974
[This review was collected as part of a promotion.] I love using Galaxy AI and all the newer features of the A17 5G. The phone is good basic needs that i have. Great low entry phone with some excellent features. Thank you Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Finally upgraded
on June 29, 2026
Posted by: Billiesballroom
[This review was collected as part of a promotion.] Loving this new phone. The Galaxy AI was one of the main reasons. From the looks and feel, to the speed, picture quality and all around functionality I have zero complaints.
Value
4
Response from Samsung USBy R&R, July 17, 2026
Hola Billiesballroom,
Thank you for sharing your honest feedback about the Galaxy A17 5G. The Galaxy A17 5G boasts advanced AI features, smooth performance, and impressive picture quality, all within a sleek design. We are pleased to hear that the speed, appearance, feel, and overall functionality have made your upgrade worthwhile. Thank you for choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing your honest feedback about the Galaxy A17 5G. The Galaxy A17 5G boasts advanced AI features, smooth performance, and impressive picture quality, all within a sleek design. We are pleased to hear that the speed, appearance, feel, and overall functionality have made your upgrade worthwhile. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy17 review
on June 29, 2026
Posted by: Deefouru
[This review was collected as part of a promotion.] Phone seems to hold alot of memory but it lags and is slower than my old phone not very impressed.
Value
3
Response from Samsung USBy R&R, July 2, 2026
Hello there Deefouru,
The Galaxy A17 5G offers sufficent storage, a large display, and 5G connectivity, making it well-suited for everyday tasks. While it's great that the phone provides plenty of space for your needs, you may notice some lag and slower performance compared to your previous device. Your honest feedback helps us understand your overall experience with the Galaxy A17. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
The Galaxy A17 5G offers sufficent storage, a large display, and 5G connectivity, making it well-suited for everyday tasks. While it's great that the phone provides plenty of space for your needs, you may notice some lag and slower performance compared to your previous device. Your honest feedback helps us understand your overall experience with the Galaxy A17. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US