Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,815 Reviews)
Rating breakdown 1,815 reviews
5 Stars
1,117
4 Stars
402
3 Stars
152
2 Stars
68
1 Star
76
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
2
What a waste of money
on May 8, 2026
Posted by: Havingahardtime
[This review was collected as part of a promotion.] The AI Gemini is so helpful and knowledgeable with such accuracy it like a genius at my finger tips the only drawback is making phone calls is almost impossible for example I keep on getting a error message telling me to call my carrier service provider and that my metro cannot make this call! I thought the phone app is responsible for making phone calls?
Value
2
Response from Samsung USBy R&R, May 11, 2026
Hello there Havingahardtime,
Thank you for sharing your experience with the Galaxy A17 5G. It's great to hear that the Smart AI features, like Gemini, have been a helpful part of your daily use and have made information more accessible throughout the day.
Regarding the error message you're receiving from your carrier, we recommend reaching out to them directly to report the concern. It could be something as simple as needing to update your line on their end.
In the meantime, you can try performing a network reset in your device’s settings. Please keep in mind that depending on your region and environment, your device may temporarily disconnect from your mobile network or experience a slow connection. This could be due to your subscription plan, location, or mobile network settings.
To check your mobile network settings, follow these steps:
1. Open the **Settings** app on your device.
2. Tap on **Connections**.
3. Select **Mobile networks**.
4. Choose your desired **network mode**.
5. Next, go back to **Settings** and tap on **General management**.
6. Tap **Reset** and then select **Reset network settings**.
7. Tap **Reset settings**. If you have a PIN or password set, you will be prompted to enter it to continue.
8. Finally, tap **Reset** to complete the process.
Once you've reset your network settings, you can test your mobile connection again. For more detailed instructions on resetting your network settings, please refer to the article linked below.
We appreciate your time in sharing both the highlights and your experience with the calling features.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your experience with the Galaxy A17 5G. It's great to hear that the Smart AI features, like Gemini, have been a helpful part of your daily use and have made information more accessible throughout the day.
Regarding the error message you're receiving from your carrier, we recommend reaching out to them directly to report the concern. It could be something as simple as needing to update your line on their end.
In the meantime, you can try performing a network reset in your device’s settings. Please keep in mind that depending on your region and environment, your device may temporarily disconnect from your mobile network or experience a slow connection. This could be due to your subscription plan, location, or mobile network settings.
To check your mobile network settings, follow these steps:
1. Open the **Settings** app on your device.
2. Tap on **Connections**.
3. Select **Mobile networks**.
4. Choose your desired **network mode**.
5. Next, go back to **Settings** and tap on **General management**.
6. Tap **Reset** and then select **Reset network settings**.
7. Tap **Reset settings**. If you have a PIN or password set, you will be prompted to enter it to continue.
8. Finally, tap **Reset** to complete the process.
Once you've reset your network settings, you can test your mobile connection again. For more detailed instructions on resetting your network settings, please refer to the article linked below.
We appreciate your time in sharing both the highlights and your experience with the calling features.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome
on May 8, 2026
Posted by: Kaylee424
[This review was collected as part of a promotion.] I use my device for streaming movies getting on social media and keeping contact with family and friends easily.
Value
5
Response from Samsung USBy R&R, May 12, 2026
Hey there Kaylee424,
Thank you for sharing your experience with the Galaxy A17 5G. Staying connected through streaming, social media, and everyday communication is such a big part of the Galaxy experience. It is great to hear the device has been fitting so naturally into your daily routine. Thank you for being a Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy A17 5G. Staying connected through streaming, social media, and everyday communication is such a big part of the Galaxy experience. It is great to hear the device has been fitting so naturally into your daily routine. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
100 percent would recommend this phone
on May 9, 2026
Posted by: BabyDollStallings
[This review was collected as part of a promotion.] This phone is most likely my in my top three phones of all time. I don't know it just gets me. Everything I'd think of in a phone it has it. Plus what it lacks if any, there's an app for. I would highly most definitely recommend for anyone and everyone hands down. It's not complicated to use. Doesn't freeze or glitch up. Perfect for all those last minute selfie photos. I mean the sound will sure enough be loud enough to rock out and do ya little dancey dance in your room when no one's watching. I mean and I download and play my gaming apps like a little pro. It's amazing. Every thing is so easy to understand and get used to. I absolutely love this phone. Ten out of ten. Yes.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It works pretty well. A little slow though
on May 11, 2026
Posted by: Crazygal6528
[This review was collected as part of a promotion.] My galaxy a17 is not a bad phone great camera quality how ever it does open app slow, it takes little bit to get used to but besides being slow it's a good phone
Value
4
Response from Samsung USBy R&R, May 12, 2026
Hey there Crazygal6528,
Thank you for sharing your thoughts on the Galaxy A17 5G. It's great to hear that the camera quality and overall experience have stood out to you. The Galaxy A17 5G features a versatile Camera app that includes multiple shooting modes, settings, and tools to help you capture stunning photos and videos.
Within the Camera Settings, you'll find several options for shooting methods. You can choose to use the volume buttons to take a picture or record a video. Additionally, you have options such as Voice Commands, a Floating Shutter Button, and the popular "Show Palm" feature for taking selfies. For more information on all the features of your Galaxy A17 5G, please check out the online article linked below.
The Quick Optimization feature enhances your device's performance by identifying battery-draining apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. To optimize your phone, go to Settings, swipe to Device Care, tap "Optimize Now," and then tap "Done." More information on how to keep your device running smoothly will also be linked below.
Many users appreciate the balance of everyday features and dependable performance that the A series brings to the Galaxy lineup. Thank you for sharing your thoughts and for being a part of the Samsung community!
Use camera features on the Galaxy A17 5G
https://www.samsung.com/us/support/answer/ANS10010130/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A17 5G. It's great to hear that the camera quality and overall experience have stood out to you. The Galaxy A17 5G features a versatile Camera app that includes multiple shooting modes, settings, and tools to help you capture stunning photos and videos.
Within the Camera Settings, you'll find several options for shooting methods. You can choose to use the volume buttons to take a picture or record a video. Additionally, you have options such as Voice Commands, a Floating Shutter Button, and the popular "Show Palm" feature for taking selfies. For more information on all the features of your Galaxy A17 5G, please check out the online article linked below.
The Quick Optimization feature enhances your device's performance by identifying battery-draining apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. To optimize your phone, go to Settings, swipe to Device Care, tap "Optimize Now," and then tap "Done." More information on how to keep your device running smoothly will also be linked below.
Many users appreciate the balance of everyday features and dependable performance that the A series brings to the Galaxy lineup. Thank you for sharing your thoughts and for being a part of the Samsung community!
Use camera features on the Galaxy A17 5G
https://www.samsung.com/us/support/answer/ANS10010130/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Phone storage!
on May 11, 2026
Posted by: JustAmom13
[This review was collected as part of a promotion.] I have 2 kids soo like most i take TONS of pictures and videos and ive never had a problem saying "storage low" or anything like i had in the past w.differnt phones! && Galaxy AI is soo helpful!
Value
4
Response from Samsung USBy R&R, May 12, 2026
Hello there JustAmom13,
Thank you for sharing your experience with the Galaxy A17 5G. Being able to capture family moments and videos without worrying about storage makes a significant difference in daily life. The Galaxy A17 5G features 4GB of RAM and 128GB of internal storage, providing plenty of space for your apps, photos, and files.
Additionally, the device supports external memory cards of up to 2TB, allowing you to expand your storage capacity and keep all your important data at hand. If you're running out of space on your phone or tablet, a microSD card can help you increase memory capacity and transfer pictures, music, or data with other microSD-compatible devices. This is essential for storing the many pictures or songs you've collected over the years.
It's worth noting that microSD cards come in different classes and capacities. MicroSD cards typically offer a capacity of up to 2GB, while MicroSDHC (High Capacity) cards can hold up to 32GB. MicroSDXC (Extended Capacity) cards can store over 32GB, with a maximum capacity of 2TB. Each type of card is rated for speed, classified as 2, 4, 6, 8, or 10, from slowest to fastest.
While you can use any class of microSD card in your phone or tablet, microSDXC cards are recommended for high-resolution video recording due to their large storage capacity and high-speed read and write capabilities. For less demanding uses, such as still photography, standard microSD or microSDHC cards are generally sufficient.
If you're interested in finding out which microSD card would work best for you, please see the link below. We're also pleased to hear that the Smart AI features have been a valuable addition to your routine. To learn more about the Awesome Intelligence features and all you can do with them, please check the links provided below. Thank you for your review and for choosing Samsung.
MicroSD cards and your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001928/
Use AI features on the Galaxy A17 5G, A37 5G, and A57 5G
https://www.samsung.com/us/support/answer/ANS10010131/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. Being able to capture family moments and videos without worrying about storage makes a significant difference in daily life. The Galaxy A17 5G features 4GB of RAM and 128GB of internal storage, providing plenty of space for your apps, photos, and files.
Additionally, the device supports external memory cards of up to 2TB, allowing you to expand your storage capacity and keep all your important data at hand. If you're running out of space on your phone or tablet, a microSD card can help you increase memory capacity and transfer pictures, music, or data with other microSD-compatible devices. This is essential for storing the many pictures or songs you've collected over the years.
It's worth noting that microSD cards come in different classes and capacities. MicroSD cards typically offer a capacity of up to 2GB, while MicroSDHC (High Capacity) cards can hold up to 32GB. MicroSDXC (Extended Capacity) cards can store over 32GB, with a maximum capacity of 2TB. Each type of card is rated for speed, classified as 2, 4, 6, 8, or 10, from slowest to fastest.
While you can use any class of microSD card in your phone or tablet, microSDXC cards are recommended for high-resolution video recording due to their large storage capacity and high-speed read and write capabilities. For less demanding uses, such as still photography, standard microSD or microSDHC cards are generally sufficient.
If you're interested in finding out which microSD card would work best for you, please see the link below. We're also pleased to hear that the Smart AI features have been a valuable addition to your routine. To learn more about the Awesome Intelligence features and all you can do with them, please check the links provided below. Thank you for your review and for choosing Samsung.
MicroSD cards and your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001928/
Use AI features on the Galaxy A17 5G, A37 5G, and A57 5G
https://www.samsung.com/us/support/answer/ANS10010131/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
For this ph it has wonderful features especially A
on May 11, 2026
Posted by: LovinMyGirl
[This review was collected as part of a promotion.] The galaxy AI in this phone takes it to an entirely new level. This is a very cheap affordable phone that almost anyone can buy. The only reason why I give the review 4 out of 5 stars is because I normally have only ever owned & used the latest models of NOTE phones or the Galaxy's. This ph is the cheapest Samsung I've ever used & owned & miss many of the features its counterparts have. That's my reason for 4 stars. This is a great phone with great pic quality, and having the AI at your fingertips in every function possible makes using this phone a breeze. You can create amazing themes yourself, bet ideas for the day, have it tell you jokes, analyze msgs you haven't had time to read & so much more. Try it yourself with the Galaxy AI...
Value
4
Response from Samsung USBy R&R, May 12, 2026
Greetings LovinMyGirl,
Thank you for sharing your experience with the Galaxy A36 5G. Galaxy AI continues to provide exciting convenience for everyday tasks, and it’s wonderful to hear that the device has delivered a strong overall experience for you. We appreciate your feedback regarding the flexibility of the camera modes, as it offers valuable insight into how users create and capture content. Thank you for letting us know how things are going for you, and for making Samsung a part of your daily routine.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy A36 5G. Galaxy AI continues to provide exciting convenience for everyday tasks, and it’s wonderful to hear that the device has delivered a strong overall experience for you. We appreciate your feedback regarding the flexibility of the camera modes, as it offers valuable insight into how users create and capture content. Thank you for letting us know how things are going for you, and for making Samsung a part of your daily routine.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy is the best
on May 11, 2026
Posted by: Oneluv76
[This review was collected as part of a promotion.] I love galaxy products I've tried other devices but Samsung Galaxy is the best they have great pixels, outstanding AI abilities, greatest battery life.
Value
5
Response from Samsung USBy R&R, May 12, 2026
Hello Oneluv76,
Thank you for being such a loyal Galaxy user and for sharing your experience with the Galaxy A17 5G. Features like vibrant displays, long-lasting battery life, and smart AI continue to make the Galaxy lineup stand out for so many users. Your enthusiasm for the brand truly shines through. Thank you for sharing your enthusiasm for your Galaxy A17 5G with us and for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for being such a loyal Galaxy user and for sharing your experience with the Galaxy A17 5G. Features like vibrant displays, long-lasting battery life, and smart AI continue to make the Galaxy lineup stand out for so many users. Your enthusiasm for the brand truly shines through. Thank you for sharing your enthusiasm for your Galaxy A17 5G with us and for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
The phone has great features
on May 11, 2026
Posted by: Jessi19
[This review was collected as part of a promotion.] This phone is absolutely the best I've owned great device
Galaxy AI
Galaxy AI
Value
5
Response from Samsung USBy R&R, May 13, 2026
Thank you, Jessi19, for taking the time to share your enthusiasm with us regarding your Galaxy A17 5G. We're glad to hear that the device and its Smart AI features have made a strong impression on you and have contributed to an enjoyable everyday experience. We appreciate your insights and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US