Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(3,210 Reviews)
Rating breakdown 3,210 reviews
5 Stars
1,920
4 Stars
709
3 Stars
296
2 Stars
146
1 Star
139
33%of customers recommend this product.
(
6 out of
18)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
1
One of the worst phones I've ever had
on June 29, 2026
Posted by: Geesalinas
[This review was collected as part of a promotion.] Before getting this phone I compared it to the phone that I already had for 5 years which was the Galaxy A51. When comparing the phones online it said that the Galaxy a17 was a better phone not only because it was newer but because it had a bunch of new stuff on it that was going to make the phone a lot better in performance and everything. As soon as I got the phone the phone was already having issues lagging and couldn't perform like my old phone. I would expect that a phone that is brand new compared to a 5 year old phone would definitely be better in performance but it has not been that case. I thought I made a mistake when I was transferring everything over from my old phone to my new phone so I reset the phone just to see and still the phone lags. Especially when I am using the camera or if I am trying to connect to Android auto. It just seems like this phone just does not have the capacity to do any thing that I needed to do. I do Uber Eats also and with my old phone I was able to have multiple apps open at the same time and my phone would still perform a lot better than this phone. I can barely have two apps maybe three apps open and this phone is already starting to lag. It is by far one of the worst Investments I have ever made. And I have always been a big fan of Android and Samsung so this was definitely the way to go I did want to get a different model but they didn't have that one available at the time so I had no choice but to get this one and I really regret i
Value
1
Response from Samsung USBy R&R, June 30, 2026
Hello there Geesalinas,
Thank you for your detailed feedback. The Galaxy A17 5G is equipped with AI features, 5G connectivity, and a versatile camera system to support both work and everyday activities. We understand the importance of smooth multitasking, quick access to the camera, and reliable performance, especially when using navigation and delivery apps throughout the day. Your comments regarding lag, camera responsiveness, Android Auto, and multitasking are valuable, and we will share them with our teams as we continue to enhance the Galaxy experience. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for your detailed feedback. The Galaxy A17 5G is equipped with AI features, 5G connectivity, and a versatile camera system to support both work and everyday activities. We understand the importance of smooth multitasking, quick access to the camera, and reliable performance, especially when using navigation and delivery apps throughout the day. Your comments regarding lag, camera responsiveness, Android Auto, and multitasking are valuable, and we will share them with our teams as we continue to enhance the Galaxy experience. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love my product. I highly recommend this
on June 29, 2026
Posted by: Bubbie92383
[This review was collected as part of a promotion.] Galaxy AI is so awesome! I love using it every time I get a chance to do so.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing. I've always loved Samsung
on June 29, 2026
Posted by: Goddess41
[This review was collected as part of a promotion.] I know Galaxy AI will be a top brand they've always been number 1. I dint expect anything less.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Amazing Samsung A50 Galaxy Device
on June 29, 2026
Posted by: VenusGodd
[This review was collected as part of a promotion.] My device is very user friendly and comes with a lot of great features to enjoy. With the amount of apps to choose from your Play Store is unbeatable. You will love this device and it's awesome built in " Galaxy AI" for 24/7 assistance. Samsung is the way to go.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Short of great it freezes all the time and is slow
on June 29, 2026
Posted by: Snail26
[This review was collected as part of a promotion.] This phone is slow and freezes none stop would not suggest anyone get one at all get the s series the A is not worth having
Value
1
Response from Samsung USBy R&R, June 30, 2026
Good day Snail26,
Thank you for taking the time to provide your feedback. The Galaxy A17 5G features AI, 5G connectivity, and a vibrant display designed to support your daily activities. If you are experiencing performance issues with your device, we have some troubleshooting steps you can try.
To monitor and enhance your device's performance, you can use the Device Care feature. It provides an overview of your battery, storage, and RAM usage. Additionally, you can automatically optimize your phone or tablet for improved speed and efficiency. The Quick Optimization feature helps enhance your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unused files, scans for malware, and closes background apps.
Optimizing your phone is quick and easy. From the Settings menu, swipe to and tap on Device Care, then tap Optimize Now, and finally select Done.
We appreciate your comments regarding streaming, storage, and overall performance. Your feedback will be shared with our teams as we continue to improve the Galaxy experience. For more troubleshooting steps, please refer to the link provided below. Thank you for being a valued Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to provide your feedback. The Galaxy A17 5G features AI, 5G connectivity, and a vibrant display designed to support your daily activities. If you are experiencing performance issues with your device, we have some troubleshooting steps you can try.
To monitor and enhance your device's performance, you can use the Device Care feature. It provides an overview of your battery, storage, and RAM usage. Additionally, you can automatically optimize your phone or tablet for improved speed and efficiency. The Quick Optimization feature helps enhance your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unused files, scans for malware, and closes background apps.
Optimizing your phone is quick and easy. From the Settings menu, swipe to and tap on Device Care, then tap Optimize Now, and finally select Done.
We appreciate your comments regarding streaming, storage, and overall performance. Your feedback will be shared with our teams as we continue to improve the Galaxy experience. For more troubleshooting steps, please refer to the link provided below. Thank you for being a valued Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome
on June 29, 2026
Posted by: Lyngalaxy
[This review was collected as part of a promotion.] Galaxy ai is great it helps with texting and editing photos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device loads everything extremely fast.
on June 29, 2026
Posted by: Nicknames
[This review was collected as part of a promotion.] The galaxy IA in this phone is fast and convenient especially when shopping it links with your fridge and you can view what is inside when you have the compatible samsung fridge at home.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on June 29, 2026
Posted by: Chel1977
[This review was collected as part of a promotion.] I love this phone it runs great. The pics are amazing and its fast.
Value
5
Written by a customer while visiting Samsung US