Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,816 Reviews)
Rating breakdown 1,816 reviews
5 Stars
1,117
4 Stars
403
3 Stars
152
2 Stars
68
1 Star
76
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
4
This phone has great apps
on April 29, 2026
Posted by: Sungirl68
[This review was collected as part of a promotion.] I use my phone daily for talking, texting, walking. I found the phone easy to use down loading apps are beginner friendly. I had a bit of a problem setting up my Samsung account such as signing in setting up password. Overall I'm pleased with my new Samsung A 17 5g.
Value
4
Response from Samsung USBy R&R, May 1, 2026
Hiya Sungirl68,
It's great to hear that the Galaxy A17 5G is easy to use for everyday tasks. From simple setup to downloading apps, it is designed to deliver a smooth, user-friendly experience, keeping you connected throughout the day. If you need help resetting your Samsung account password, please contact our Samsung Support Team. You can reach them via chat or by calling 1-800-SAMSUNG. We are here to help. Thank you for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Facebook
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It's great to hear that the Galaxy A17 5G is easy to use for everyday tasks. From simple setup to downloading apps, it is designed to deliver a smooth, user-friendly experience, keeping you connected throughout the day. If you need help resetting your Samsung account password, please contact our Samsung Support Team. You can reach them via chat or by calling 1-800-SAMSUNG. We are here to help. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very reliable, quick and responsive. Great camera.
on April 29, 2026
Posted by: BBL9000
[This review was collected as part of a promotion.] If you need an on the go phone, The Samsung a17 5g at its base price point is unbeatable. Although it my lack features you would see in high end phones, if need a phone that talks and sends and receives texts, you won't even care and not notice the exclusion of Galaxy Ai.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung Galaxy A17 5G Honest Review
on April 29, 2026
Posted by: JustBern64
[This review was collected as part of a promotion.] My honest review of the Samsung Galaxy A17 5G is like this: It's the best phone I've had in years. My old phone, the Samsung Galaxy S10 was water damaged to the point it wouldn't work anymore. So, I've had to get an upgrade and I've gotten the Galaxy A17 5G instead. And I've loving this phone already. The visuals are way better, It's 5G, Battery life is GREAT & It's huge and got weight and it's not light and small. This was the best thing that happened to me & I've gotten my mother the same phone as well. She's loving it as well. Conclusion: This phone was the best thing that happened to me, I honestly glad my old phone was damaged. I've gotten a better phone out of the deal!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice Phone! Very great.
on April 29, 2026
Posted by: TechEnthusiast1
[This review was collected as part of a promotion.] I like this phone because it's smooth and great for normal, daily life. It's smooth, which is nice for regular video viewing and fine for some gaming. Regular life is great, the screen is fine for this, and calling ànd texting is a good experience with 5G.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All around Easy phone
on April 29, 2026
Posted by: Yoopbabe
[This review was collected as part of a promotion.] I use my Samsung galaxy A17 5g mainly for surfing the web, online shopping, and minimal gaming.
It has a really nice screen size, not too small, but not too overwhelming neither. The graphics are nice and clear, as well as the photos it takes.
Galaxy AI has helped me navigate the web, as well as answer any questions I have had with this new phone. It has been really helpful in letting me know how to do things easily, so I don't have search somewhere for the answer!
I'm just starting out with both of them, and I look forward to learning more as I go!
It has a really nice screen size, not too small, but not too overwhelming neither. The graphics are nice and clear, as well as the photos it takes.
Galaxy AI has helped me navigate the web, as well as answer any questions I have had with this new phone. It has been really helpful in letting me know how to do things easily, so I don't have search somewhere for the answer!
I'm just starting out with both of them, and I look forward to learning more as I go!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung Galaxy A17 5G Honest Review
on April 30, 2026
Posted by: JustBern64
[This review was collected as part of a promotion.] My honest review of the Samsung Galaxy A17 5G is like this: It's the best phone I've had in years. My old phone, the Samsung Galaxy S10 was water damaged to the point it wouldn't work anymore. So, I've had to get an upgrade and I've gotten the Galaxy A17 5G instead. And I've loving this phone already. The visuals are way better, It's 5G, Battery life is GREAT & It's huge and got weight and it's not light and small. This was the best thing that happened to me & I've gotten my mother the same phone as well. She's loving it as well. Conclusion: This phone was the best thing that happened to me, I honestly glad my old phone was damaged. I've gotten a better phone out of the deal!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Alright a
on April 30, 2026
Posted by: Entbylou123
[This review was collected as part of a promotion.] product better than last. Somehow screen alerts broke without cracking
Value
3
Response from Samsung USBy R&R, May 1, 2026
Hey Entbylou123,
I'm glad to hear that your experience with the Galaxy A17 5G felt like an upgrade overall. This device is designed to balance performance and everyday usability, so any improvement in that area is significant. The display is crafted to be both durable and responsive, serving as the main way to navigate through your device. If your phone has cracked, Samsung has partnered with uBreakiFix as an authorized repair location. You can visit any of the 600 locations across the US to have your phone assessed. Thank you for sharing your experience, and for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
I'm glad to hear that your experience with the Galaxy A17 5G felt like an upgrade overall. This device is designed to balance performance and everyday usability, so any improvement in that area is significant. The display is crafted to be both durable and responsive, serving as the main way to navigate through your device. If your phone has cracked, Samsung has partnered with uBreakiFix as an authorized repair location. You can visit any of the 600 locations across the US to have your phone assessed. Thank you for sharing your experience, and for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
This product has been a real disappointment for me
on April 30, 2026
Posted by: Bigrob443
[This review was collected as part of a promotion.] This phone has been malfunctioning since the day it was purchased. I have had issues with making calls, sending texts, charging, very slow, etc. The only thing that's worked flawlessly is the Galaxy AI.
Value
1
Response from Samsung USBy R&R, May 1, 2026
Hi Bigrob443,
That sounds frustrating, especially since it happened right out of the box. The Galaxy A17 5G is designed to handle everyday tasks, such as calls, messaging, and charging. While the full rollout of Galaxy AI has not yet reached the Galaxy A17 5G, there are still many AI features available that add an extra layer of convenience.
The Quick Optimization feature improves your device's performance by identifying battery-draining apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. To optimize your phone, go to Settings, swipe to Device Care, tap "Optimize now," and then select "Done."
For more tips on how to keep your device running smoothly, check out the article linked below. I'm glad to hear that part of your device is working well for you. Thank you for sharing your thoughts with us, and thank you for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
That sounds frustrating, especially since it happened right out of the box. The Galaxy A17 5G is designed to handle everyday tasks, such as calls, messaging, and charging. While the full rollout of Galaxy AI has not yet reached the Galaxy A17 5G, there are still many AI features available that add an extra layer of convenience.
The Quick Optimization feature improves your device's performance by identifying battery-draining apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. To optimize your phone, go to Settings, swipe to Device Care, tap "Optimize now," and then select "Done."
For more tips on how to keep your device running smoothly, check out the article linked below. I'm glad to hear that part of your device is working well for you. Thank you for sharing your thoughts with us, and thank you for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US