Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,821 Reviews)
Rating breakdown 1,821 reviews
5 Stars
1,120
4 Stars
405
3 Stars
152
2 Stars
68
1 Star
76
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
5
This product is so easy to navigate.
on April 27, 2026
Posted by: Nelson
[This review was collected as part of a promotion.] My Samsung galaxy never leaves my side. I get allot of messages and emails that I have to go through and it is very easy to navigate through. I play allot of games on it as well and they always load quickly and are stable. I have always bought Samsung phones for their reliability and ease of use. It's Samsung or nothing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good, not great.
on April 27, 2026
Posted by: BabaBear4
[This review was collected as part of a promotion.] The phone is ok, has good things. Not perfect. Has some issues.
Value
3
Response from Samsung USBy R&R, April 29, 2026
Hey there BabaBear4,
Thank you for being honest. The A17 5G is designed to provide a balanced experience with features that enhance daily use, and there's always more to discover as you get to know it better. We appreciate you sharing your thoughts with us and for choosing Samsung as your go-to brand.
-Ty
Samsung Support
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Thank you for being honest. The A17 5G is designed to provide a balanced experience with features that enhance daily use, and there's always more to discover as you get to know it better. We appreciate you sharing your thoughts with us and for choosing Samsung as your go-to brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the camera
on April 27, 2026
Posted by: Mellow
[This review was collected as part of a promotion.] Galaxy AI has helped me so much, I'm now self proclaimed chef.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
A17 5G is no Galaxy
on April 27, 2026
Posted by: CHELLEZ77
[This review was collected as part of a promotion.] I am not impressed at all with the Samsung A17 5G.It should not be referred to as a Galaxy, it functions.Nothing like any galaxy i've ever had period, it is very, very slow to function with what you prompted to do. It's more frustrating than anything. The touch screen, half the time you have to touch something at least 3 or 4 times before it registers, even when you turn the intensity of the touch app in the settings. I have an older Galaxy that I pretty much use for everything because I'd rather use that and not get completely frustrated and want to throw my a17, I
pretty much only use May 17 to make phone calls and listen to music in my car when I'm guarding you from work. The AI works absolutely perfect. I have no complaints to that which is strange because there's no lag with that at all, but with the phone itself. Any other functions of it are just extremely extremely slow.
pretty much only use May 17 to make phone calls and listen to music in my car when I'm guarding you from work. The AI works absolutely perfect. I have no complaints to that which is strange because there's no lag with that at all, but with the phone itself. Any other functions of it are just extremely extremely slow.
Value
2
Response from Samsung USBy R&R, April 30, 2026
Hi there C,HELLEZ77
Thank you for sharing your experience with the Galaxy A17 5G. Speed and responsiveness are central to the Galaxy experience. Features such as AI tools and everyday apps work together to support your daily routines. Lag often occurs when your device is overloaded or over-processing, typically when too many apps are running in the background.
To improve performance, you can use the optimization feature in your device settings. The Quick Optimization feature enhances your device’s performance by identifying apps that drain the battery, clearing unnecessary items from memory, deleting unneeded files, scanning for malware, and closing apps running in the background.
Optimizing your phone is quick and simple. Just go to Settings, swipe to and tap on Device Care, then tap Optimize Now, and finally tap Done.
For more tips on how to ensure your device runs smoothly, please check out the article linked below. Your feedback is valuable and helps us understand where expectations are highest. Thank you for being a part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy A17 5G. Speed and responsiveness are central to the Galaxy experience. Features such as AI tools and everyday apps work together to support your daily routines. Lag often occurs when your device is overloaded or over-processing, typically when too many apps are running in the background.
To improve performance, you can use the optimization feature in your device settings. The Quick Optimization feature enhances your device’s performance by identifying apps that drain the battery, clearing unnecessary items from memory, deleting unneeded files, scanning for malware, and closing apps running in the background.
Optimizing your phone is quick and simple. Just go to Settings, swipe to and tap on Device Care, then tap Optimize Now, and finally tap Done.
For more tips on how to ensure your device runs smoothly, please check out the article linked below. Your feedback is valuable and helps us understand where expectations are highest. Thank you for being a part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
I get System ui not responding a lot.
on April 27, 2026
Posted by: Momof2
[This review was collected as part of a promotion.] I use galaxy ai to help wrote work emails and anything else that will help my writing stand out
Value
3
Response from Samsung USBy R&R, April 29, 2026
Hello there Momof2,
The smart AI features truly excel in enhancing writing and productivity. It’s great to see you utilizing them for emails and other tasks. Keeping your device updated can help ensure a smoother overall experience as you work and create. Thank you for your feedback, and we appreciate your involvement in the Samsung community.
-Ty
Samsung Support
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The smart AI features truly excel in enhancing writing and productivity. It’s great to see you utilizing them for emails and other tasks. Keeping your device updated can help ensure a smoother overall experience as you work and create. Thank you for your feedback, and we appreciate your involvement in the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Phone has great features
on April 27, 2026
Posted by: Mariogon87
[This review was collected as part of a promotion.] I love my phone and use it for everything in my day to day
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has become an integral part of my day
on April 27, 2026
Posted by: FullTimeHuman
[This review was collected as part of a promotion.] My samsung A17 has been a lifesaver.
Optimal storage space, uninterrupted 5G, and samsung AI have made my life so much easier. Between work, school, a house to run, and children to raise, it has made my life more streamlined. Facial ID, and fingerprint sensors make my phone a perfect at-a-glance tool for daily scheduling and important reminders. Fantastic home screen organization and stackable widgets, and an AI assist at my prompt have allowed me to spend less time on my phone and more time where im really needed.
Optimal storage space, uninterrupted 5G, and samsung AI have made my life so much easier. Between work, school, a house to run, and children to raise, it has made my life more streamlined. Facial ID, and fingerprint sensors make my phone a perfect at-a-glance tool for daily scheduling and important reminders. Fantastic home screen organization and stackable widgets, and an AI assist at my prompt have allowed me to spend less time on my phone and more time where im really needed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has a great amount of memory.
on April 27, 2026
Posted by: Tifflove711
[This review was collected as part of a promotion.] I am able to download things faster than ever with this phone. Galaxy AI is an incredible feature and has helped me out a lot. I really like the quality of picture I can take with this phone's camera.
Value
4
Response from Samsung USBy R&R, May 1, 2026
Hey Tifflove711,
Thank you for letting us know how it is going with your Galaxy A17 5G. That extra storage and speed really make a difference. Galaxy A17 5G is designed to keep things moving quickly while delivering strong camera quality and helpful Smart AI features. Thank you for being part of Samsung.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for letting us know how it is going with your Galaxy A17 5G. That extra storage and speed really make a difference. Galaxy A17 5G is designed to keep things moving quickly while delivering strong camera quality and helpful Smart AI features. Thank you for being part of Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US