Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,823 Reviews)
Rating breakdown 1,823 reviews
5 Stars
1,122
4 Stars
405
3 Stars
152
2 Stars
68
1 Star
76
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
2
Well you didn't list the a15 5g
on April 27, 2026
Posted by: Ricky6969
[This review was collected as part of a promotion.] Well since all the update and all it lags screen locks up and ai really sucks right now I don't recommend a Samsung phone and I might move away to a different android phone I've had Samsung phone since the bag phones on really thinking about going to a different brand
Value
2
Response from Samsung USBy R&R, April 28, 2026
Hey there Ricky6969,
Thank you for sharing your experience with your Galaxy A17 5G. We understand how your experience with the device has changed over time since the recent update. Galaxy phones are designed to evolve with updates, bringing helpful tools and enhanced AI features into everyday use.
Your feedback is valuable and highlights the importance of consistent daily performance. If you have noticed any changes in your phone's behavior since the latest update, it could be due to outdated apps that may not function well with the new version. In addition, there may be residual data that needs to be cleared from your device.
We have a troubleshooting guide that can assist you in getting your phone back on track. If you are a heavy user or tend to have many apps on your device, you might find that an S Series device is better suited to your needs. We recommend considering the Galaxy S26 or other S Series devices that may better align with your daily usage.
Thank you for your review. We are here to help in any way and are pleased to have you as part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Thank you for sharing your experience with your Galaxy A17 5G. We understand how your experience with the device has changed over time since the recent update. Galaxy phones are designed to evolve with updates, bringing helpful tools and enhanced AI features into everyday use.
Your feedback is valuable and highlights the importance of consistent daily performance. If you have noticed any changes in your phone's behavior since the latest update, it could be due to outdated apps that may not function well with the new version. In addition, there may be residual data that needs to be cleared from your device.
We have a troubleshooting guide that can assist you in getting your phone back on track. If you are a heavy user or tend to have many apps on your device, you might find that an S Series device is better suited to your needs. We recommend considering the Galaxy S26 or other S Series devices that may better align with your daily usage.
Thank you for your review. We are here to help in any way and are pleased to have you as part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Product review
on April 27, 2026
Posted by: Mysteryman6349
[This review was collected as part of a promotion.] The phone that I bought has to be one of the best buys that I have procured this year.
One of the best features is the Galaxy Ai, it allows you to do more than i could have ever imagined.
Please keep producing such great products and being at the top of your game.
One of the best features is the Galaxy Ai, it allows you to do more than i could have ever imagined.
Please keep producing such great products and being at the top of your game.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great features.
on April 27, 2026
Posted by: Bubbles
[This review was collected as part of a promotion.] I use it for gaming, calls and messaging plus emails.
Value
4
Response from Samsung USBy R&R, May 4, 2026
Hi there Bubbles,
We love hearing how the Galaxy A17 5G supports everything from gaming to staying connected throughout the day. That kind of versatility is what makes it easy to rely on for everyday tasks. Thanks for sharing your experience. Thank you for being a Samsung customer.
-Ty
Samsung Support
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We love hearing how the Galaxy A17 5G supports everything from gaming to staying connected throughout the day. That kind of versatility is what makes it easy to rely on for everyday tasks. Thanks for sharing your experience. Thank you for being a Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on April 27, 2026
Posted by: Dzimmy
[This review was collected as part of a promotion.] I use the galaxy ai mostly for score checking and finding out what song is playing on the radio.
Phone was super easy to learn the ins and outs.
Phone was super easy to learn the ins and outs.
Value
4
Response from Samsung USBy R&R, May 4, 2026
Hi Dzimmy,
It is great to see how naturally the Smart AI features fits into your daily routine, from music discovery to quick updates. The Galaxy A17 5G ease of use can make all the difference when getting familiar with a new device. Thanks for sharing your experience. Thank you for being a Samsung customer.
-Ty
Samsung Support
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It is great to see how naturally the Smart AI features fits into your daily routine, from music discovery to quick updates. The Galaxy A17 5G ease of use can make all the difference when getting familiar with a new device. Thanks for sharing your experience. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Daily everyday companion!
on April 27, 2026
Posted by: Terraa
[This review was collected as part of a promotion.] The Galaxy AI is so hopeful for on the go look up of a desirable location, object or thing! It's photo editing is also the best for its tools to change up the images snapped with this thing! So far my phone has been durable with daily everyday life and it's been with me everywhere I go. Everything I do like when it comes to watching YouTube, playing some games here and there, streaming to my Samsung TV with Smart Things, and photos outside comes to me naturally and smooth which is the best thing about this device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not bad for price
on April 27, 2026
Posted by: Ghostmaker
[This review was collected as part of a promotion.] It's decent for the price, galaxy ai is meh. It could use more storage, and seems to get really slow without wifi
Value
3
Response from Samsung USBy R&R, April 28, 2026
Good day Ghostmaker,
Thank you for reaching out and sharing your thoughts about your Galaxy A17 5G. It’s great to hear you’ve found value in your device, especially its enhanced AI features. The device is designed for everyday activities such as browsing, streaming, and staying connected.
We appreciate your feedback on storage and performance. If you are experiencing significant slowdowns when not connected to Wi-Fi, we recommend contacting your carrier to confirm whether you are on a plan with data caps. In some cases, if you have reached your data limit or are in an area with limited coverage, you may notice your device's data speeds slow down.
Thank you for your review and for choosing Samsung!
-Ty
Samsung Support
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Thank you for reaching out and sharing your thoughts about your Galaxy A17 5G. It’s great to hear you’ve found value in your device, especially its enhanced AI features. The device is designed for everyday activities such as browsing, streaming, and staying connected.
We appreciate your feedback on storage and performance. If you are experiencing significant slowdowns when not connected to Wi-Fi, we recommend contacting your carrier to confirm whether you are on a plan with data caps. In some cases, if you have reached your data limit or are in an area with limited coverage, you may notice your device's data speeds slow down.
Thank you for your review and for choosing Samsung!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Phone is PAINFULLY slow.
on April 27, 2026
Posted by: Bummed
[This review was collected as part of a promotion.] Slow to start.
Slow to respond. Even Galaxy AI is slow.
I had a Samsung a few years ago and liked it a LOT. I figured any Samsung would be better than the Motorola I was using.
I was wrong. Lesson learned.
If you are wanting a better, more capable mobile phone than what you have, I do NOT recommend the A17.
Slow to respond. Even Galaxy AI is slow.
I had a Samsung a few years ago and liked it a LOT. I figured any Samsung would be better than the Motorola I was using.
I was wrong. Lesson learned.
If you are wanting a better, more capable mobile phone than what you have, I do NOT recommend the A17.
Value
2
Response from Samsung USBy R&R, April 28, 2026
Hello Bummed,
We understand the importance of speed and responsiveness when using your device throughout the day. The Galaxy A17 5G is designed to support everyday tasks and includes AI features that enhance learning and productivity. If you notice your phone is lagging, you can use the Device Care feature to monitor your device's performance. It provides an overview of your battery, storage, and RAM, and you can also automatically optimize your phone or tablet for improved performance.
To optimize your device, go to Settings, swipe to Device Care, then tap Optimize Now, and finally tap Done. For more information, see the online article linked below. We appreciate your feedback, as it helps us understand which performance aspects matter most to you. Thank you for your review and for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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We understand the importance of speed and responsiveness when using your device throughout the day. The Galaxy A17 5G is designed to support everyday tasks and includes AI features that enhance learning and productivity. If you notice your phone is lagging, you can use the Device Care feature to monitor your device's performance. It provides an overview of your battery, storage, and RAM, and you can also automatically optimize your phone or tablet for improved performance.
To optimize your device, go to Settings, swipe to Device Care, then tap Optimize Now, and finally tap Done. For more information, see the online article linked below. We appreciate your feedback, as it helps us understand which performance aspects matter most to you. Thank you for your review and for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic features
on April 27, 2026
Posted by: Sammybucca
[This review was collected as part of a promotion.] Fantastic phone, this is the 3rd A series phone that I've had and have never had an issue.Great features including Samsung AI. Quality.
Value
5
Written by a customer while visiting Samsung US