Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,776 Reviews)
Rating breakdown 1,776 reviews
5 Stars
1,094
4 Stars
395
3 Stars
144
2 Stars
68
1 Star
75
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
5
This phone just amazing and its very fast
on April 22, 2026
Posted by: JazzyFizzleBby
[This review was collected as part of a promotion.] I use my phone for personal use as well as for mine and my husband's business I use the galaxy AI and man don't it help me out so much it works wonders from helping me translate things through helping me with ideas when I need too have the perspective from outside the box looking in it also helps me to keep everything in order and keep my notes and help me with my reminders and so much more all I know is that it is most definitely been my life saver
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I could play w/ the updates for hours. Love it it.
on April 23, 2026
Posted by: Ness2Mess
[This review was collected as part of a promotion.] My Galaxy AI has some of the best updates. I never had my phone on automatic update until a couple of months ago and I was definitely missing out. I use my Galaxy AI for research, games, reading and recently, watching my shows on certain apps. It has great speeds, updates quickly and has awesome graphics. If I thought I was that important I would own a second one, hahaha.
Value
4
Response from Samsung USBy R&R, April 24, 2026
Howdy Ness2Mess,
We are glad to hear that you're enjoying the AI features and the latest updates! The Galaxy A17 5G is designed to deliver a smooth, fast, and enjoyable experience, whether you're streaming or handling everyday tasks. It sounds like the phone is keeping up with your needs. Thank you for being a Samsung customer!
-Ty
Samsung Support
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We are glad to hear that you're enjoying the AI features and the latest updates! The Galaxy A17 5G is designed to deliver a smooth, fast, and enjoyable experience, whether you're streaming or handling everyday tasks. It sounds like the phone is keeping up with your needs. Thank you for being a Samsung customer!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Sorry phone
on April 25, 2026
Posted by: Hatea17phone
[This review was collected as part of a promotion.] Freezes and stuttering, hit home button and camera button lights up, hit power button says power at bottom of screen. Want run weather bug without crawling slowly. Pitiful is all I know to say.
Value
1
Response from Samsung USBy R&R, April 27, 2026
Hello there,
Thank you for taking the time to share your experience with the Galaxy A17 5G. Smooth navigation and quick response times are essential to a satisfying user experience, especially if you rely on your phone throughout the day.
To monitor your device’s performance, you can use the Device Care feature. This tool provides an overview of your battery, storage, and RAM. It also allows you to automatically optimize your phone or tablet for faster, improved performance.
The Quick Optimization feature enhances your device’s performance by identifying apps that drain the battery. It clears unnecessary items from memory, removes unused files, scans for malware, and closes background apps.
Optimizing your phone is quick and easy. Go to Settings, swipe to Device Care, then select Optimize now and tap Done.
For more information on keeping your device running smoothly, please visit the link below. Your feedback is invaluable and helps us understand what matters most to you. Thank you for being a valued Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Thank you for taking the time to share your experience with the Galaxy A17 5G. Smooth navigation and quick response times are essential to a satisfying user experience, especially if you rely on your phone throughout the day.
To monitor your device’s performance, you can use the Device Care feature. This tool provides an overview of your battery, storage, and RAM. It also allows you to automatically optimize your phone or tablet for faster, improved performance.
The Quick Optimization feature enhances your device’s performance by identifying apps that drain the battery. It clears unnecessary items from memory, removes unused files, scans for malware, and closes background apps.
Optimizing your phone is quick and easy. Go to Settings, swipe to Device Care, then select Optimize now and tap Done.
For more information on keeping your device running smoothly, please visit the link below. Your feedback is invaluable and helps us understand what matters most to you. Thank you for being a valued Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
1
I truly am disappointed
on April 27, 2026
Posted by: Joshxl813
[This review was collected as part of a promotion.] My galaxy A17 i was excited to get this phone as I am a true fan of Samsung but to my dismay this is the worst phone I have ever had in my life!!!!! It's slow i mean slow my system ui is constantly crashing no matter where I am the internet signal is always low and it's not my carrier it's the phone the phone e glitches and some time I open apps and they close by themselves I took it to get looked at thinking maybe I got a virus nothing is found and the phone continues to have issues.im really upset im stuck with this phone because honestly it's been nothing but a let down I understand it's a lower end phone but my wife's lower end phone never has the issues I have with this phone oh and the battery lif on this phone is total garbage honestly with all yhe Samsung products in my home I feel like Samsung should give me a better model phone for all my trouble with both t b is and the A16 that I owned.
Value
1
Response from Samsung USBy R&R, April 28, 2026
Hi there Joshxl813,
Thank you for taking the time to share your experience with your Galaxy A17 5G. We understand how disappointing this has been, especially as a longtime Samsung user. The Galaxy A17 5G is designed to bring together communication, apps, and AI features in one place. Your feedback underscores how important a smooth, reliable experience is day to day. Your Galaxy A17 5G is packed with the essentials to get you through your day-to-day tasks. For good performance, optimization is key. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. From Settings, swipe to and tap Device care. Tap Optimize now, then tap Done. Please learn more about how to keep your device running smoothly with Device care by checking out our online article linked below. Thank you for your review and for being a loyal Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Thank you for taking the time to share your experience with your Galaxy A17 5G. We understand how disappointing this has been, especially as a longtime Samsung user. The Galaxy A17 5G is designed to bring together communication, apps, and AI features in one place. Your feedback underscores how important a smooth, reliable experience is day to day. Your Galaxy A17 5G is packed with the essentials to get you through your day-to-day tasks. For good performance, optimization is key. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. From Settings, swipe to and tap Device care. Tap Optimize now, then tap Done. Please learn more about how to keep your device running smoothly with Device care by checking out our online article linked below. Thank you for your review and for being a loyal Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
I have the Samsung A17 and I absolutely hate it
on April 27, 2026
Posted by: LouLou
[This review was collected as part of a promotion.] I have the Samsung A17 and I hate it. I havent had this phone a year yet and it freezes all the time, I miss phone calls all the time because the phone only rings some of the time. I cant make out going phone calls everytime I do it says the call cant be placed. I have to try making the call 4 times and on the 4th try it will ho through sometimes. It started doing all those crazy things at about 3 months into having it. I really need another phone but I cant afford it right now.
Value
1
Response from Samsung USBy R&R, April 28, 2026
Hello LouLou,
We understand how important reliable calling and day-to-day performance are to you. The Galaxy A17 5G is designed to support communication, apps, and everyday tasks all in one device. Your feedback highlights the significance of consistency in staying connected.
If your device is becoming glitchy or slow, consider cleaning up its memory to improve performance. To do this, go to Settings, swipe to and tap on Device Care. Then tap on Memory, and select Clean Now to free up memory by stopping background apps. If you'd like to keep certain apps running in the background, you can tap on Excluded Apps and add your preferred apps to the list so they remain open when using this feature.
Another effective way to clear the phone’s memory is to restart it occasionally. You can restart your phone at any time by swiping down from the top of the screen with two fingers to open the Quick Settings panel, then tapping the Power icon. Tap Restart, and then tap Restart again. If prompted, enter your PIN or password once the reboot is complete. This is a useful troubleshooting step, as data builds up over time and can slow down your device.
For more information, please check out the online article linked below. Thank you for your feedback, and thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We understand how important reliable calling and day-to-day performance are to you. The Galaxy A17 5G is designed to support communication, apps, and everyday tasks all in one device. Your feedback highlights the significance of consistency in staying connected.
If your device is becoming glitchy or slow, consider cleaning up its memory to improve performance. To do this, go to Settings, swipe to and tap on Device Care. Then tap on Memory, and select Clean Now to free up memory by stopping background apps. If you'd like to keep certain apps running in the background, you can tap on Excluded Apps and add your preferred apps to the list so they remain open when using this feature.
Another effective way to clear the phone’s memory is to restart it occasionally. You can restart your phone at any time by swiping down from the top of the screen with two fingers to open the Quick Settings panel, then tapping the Power icon. Tap Restart, and then tap Restart again. If prompted, enter your PIN or password once the reboot is complete. This is a useful troubleshooting step, as data builds up over time and can slow down your device.
For more information, please check out the online article linked below. Thank you for your feedback, and thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone battery runs out to quickly
on April 27, 2026
Posted by: CARAMEL1976
[This review was collected as part of a promotion.] I will have the phone fully charged and within a few ho I rs its almost dead,also it delays sometimes while im typing a text message.I always love samsung products.I like my phone but i will get a different one soon
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Had Mostley Problems
on April 27, 2026
Posted by: Shannon
[This review was collected as part of a promotion.] Never Had Problems With Samsung Phones Until The Current Phone I Am Using.. Im Not One To Complain However, I Am Completely Unsatisfied With This Phone Overall
Value
1
Response from Samsung USBy R&R, April 29, 2026
Hello Shannon,
Thank you for your strong history with Galaxy devices; it means a lot to us. The A17 5G is designed to handle daily use, and with ongoing updates and optimizations, it can better support your daily phone needs.
We have a feature in Settings that helps you quickly optimize your device. The Quick Optimization feature enhances your phone's performance by identifying apps that drain the battery. It also clears unnecessary items from memory, deletes junk files, scans for malware, and closes apps running in the background.
To optimize your phone, follow these simple steps:
1. Go to Settings.
2. Swipe to and tap on Device Care.
3. Tap on Optimize Now, and then tap Done.
This quick task will significantly improve your device's performance.
If you need any further assistance, please feel free to reach out to our Samsung Support Team. Additionally, a link to a resource on maintaining your device's optimal performance will be provided below.
Thank you for your feedback, and we appreciate your loyalty as a Samsung customer!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your strong history with Galaxy devices; it means a lot to us. The A17 5G is designed to handle daily use, and with ongoing updates and optimizations, it can better support your daily phone needs.
We have a feature in Settings that helps you quickly optimize your device. The Quick Optimization feature enhances your phone's performance by identifying apps that drain the battery. It also clears unnecessary items from memory, deletes junk files, scans for malware, and closes apps running in the background.
To optimize your phone, follow these simple steps:
1. Go to Settings.
2. Swipe to and tap on Device Care.
3. Tap on Optimize Now, and then tap Done.
This quick task will significantly improve your device's performance.
If you need any further assistance, please feel free to reach out to our Samsung Support Team. Additionally, a link to a resource on maintaining your device's optimal performance will be provided below.
Thank you for your feedback, and we appreciate your loyalty as a Samsung customer!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung Galaxy A17 5G Honest Review
on April 27, 2026
Posted by: JustBern64
[This review was collected as part of a promotion.] My honest review of the Samsung Galaxy A17 5G is like this: It's the best phone I've had in years. My old phone, the Samsung Galaxy S10 was water damaged to the point it wouldn't work anymore. So, I've had to get an upgrade and I've gotten the Galaxy A17 5G instead. And I've loving this phone already. The visuals are way better, It's 5G, Battery life is GREAT & It's huge and got weight and it's not light and small. This was the best thing that happened to me & I've gotten my mother the same phone as well. She's loving it as well. Conclusion: This phone was the best thing that happened to me, I honestly glad my old phone was damaged. I've gotten a better phone out of the deal!
Value
5
Written by a customer while visiting Samsung US