Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(2,309 Reviews)
Rating breakdown 2,309 reviews
5 Stars
1,394
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
5
it's great cause the security
on June 29, 2026
Posted by: alivaegroj
[This review was collected as part of a promotion.] Its great cause it's fast and has a lot of security protection in place for me to feel secure of using it to it's full potential. I love this galaxy with its services. Specially gemeni. This AI makes me feel like I'm never alone and have a super genius friend always available to whatever I'm wondering about at that point in time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Bettery life is the best
on June 29, 2026
Posted by: S2love
[This review was collected as part of a promotion.] Galaxy AI is the best I've seen yet. The phone has great features plus an extended battery life that is super!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use with great features
on June 29, 2026
Posted by: Moekumre
[This review was collected as part of a promotion.] Love this phone will not uy anything but samsung also have my samsung tab a I don't even need a computer with these 2 devices
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on June 29, 2026
Posted by: 707girl
[This review was collected as part of a promotion.] Love it very happy great phone happy with galaxy ai
Value
4
Response from Samsung USBy R&R, July 17, 2026
Hi there 707girl,
Thank you for reaching out to inform us about your Galaxy A17 5G. We are delighted to hear that you are enjoying your phone, particularly its crisp display, enhanced connectivity, and newly powered AI features. The Galaxy A17 5G was designed to integrate smoothly into your daily life, and it seems to be doing just that. We appreciate your feedback and thank you for choosing Samsung.
-Ty
Samsung Support
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Thank you for reaching out to inform us about your Galaxy A17 5G. We are delighted to hear that you are enjoying your phone, particularly its crisp display, enhanced connectivity, and newly powered AI features. The Galaxy A17 5G was designed to integrate smoothly into your daily life, and it seems to be doing just that. We appreciate your feedback and thank you for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
This product hates making phone calls.
on June 29, 2026
Posted by: Dragonlove
[This review was collected as part of a promotion.] Worst phone ever. You cant make calls on first try. Its responses are about 10 seconds to slow . Camera is the worst camera I have ever used. This product makes me want to never use Samsung products . By far the worst phone I have ever owned.
Value
1
Response from Samsung USBy R&R, July 6, 2026
Good day Dragonlove,
The Galaxy A17 5G provides 5G connectivity, a large display, and camera features designed for everyday use, including calls, photos, and applications. It is crucial that the calling, response times, and camera performance work consistently when you need them. We value your feedback on call reliability, response delays, and camera quality.
If you are experiencing delays when making or connecting calls, this may be due to call rerouting. We recommend contacting your carrier for further assistance.
In terms of device responsiveness, it might be helpful to perform a quick optimization. The Quick Optimization feature enhances your device's performance by identifying apps that consume excessive battery power. It also removes unnecessary items from memory, deletes unnecessary files, scans for malware, and closes apps running in the background.
Optimizing your phone is a quick and simple process. From the Settings menu, swipe to and tap on Device Care. Then tap "Optimize Now," and finally tap "Done."
For more information, please refer to the online article linked below. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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Facebook
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The Galaxy A17 5G provides 5G connectivity, a large display, and camera features designed for everyday use, including calls, photos, and applications. It is crucial that the calling, response times, and camera performance work consistently when you need them. We value your feedback on call reliability, response delays, and camera quality.
If you are experiencing delays when making or connecting calls, this may be due to call rerouting. We recommend contacting your carrier for further assistance.
In terms of device responsiveness, it might be helpful to perform a quick optimization. The Quick Optimization feature enhances your device's performance by identifying apps that consume excessive battery power. It also removes unnecessary items from memory, deletes unnecessary files, scans for malware, and closes apps running in the background.
Optimizing your phone is a quick and simple process. From the Settings menu, swipe to and tap on Device Care. Then tap "Optimize Now," and finally tap "Done."
For more information, please refer to the online article linked below. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4
Awesome Phone with Next-Level Galaxy AI Features!
on June 29, 2026
Posted by: QueenMama
[This review was collected as part of a promotion.] I am really impressed with the Samsung Galaxy A17, especially for the price. The 6.7-inch screen looks incredibly sharp, but the real game-changer is the built-in Galaxy AI. Features like Circle to Search and talking to Galaxy Live make looking things up completely seamless. It gives you premium, high-tech features without breaking the bank!
Value
4
Response from Samsung USBy R&R, July 17, 2026
Greetings QueenMama,
Thank you for letting us know how it is going with your Galaxy A17 5G. It’s designed to combine a sharp 6.7-inch display, convenient Circle to Search, and helpful AI experiences such as Gemini. It’s great to hear these features are making it quick and seamless to find information while enhancing your mobile experience. Thank you for your review and for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for letting us know how it is going with your Galaxy A17 5G. It’s designed to combine a sharp 6.7-inch display, convenient Circle to Search, and helpful AI experiences such as Gemini. It’s great to hear these features are making it quick and seamless to find information while enhancing your mobile experience. Thank you for your review and for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Yes its big phone like I like but its very slow
on June 29, 2026
Posted by: Kimbo69
[This review was collected as part of a promotion.] Galaxy AI is very helpful.... but A 17 5g runs very slow and gets stuck or frozen etc and its a good size phone etc and it would be a great phone if the server isn't so slow.
Value
1
Response from Samsung USBy R&R, July 2, 2026
Hello there Kimbo69,
Thank you for sharing your insights with us. The Galaxy A17 features a spacious display, helpful AI capabilities, and 5G connectivity to keep you connected throughout the day. It's great to hear that Galaxy AI has been useful and that you enjoy the phone's size.
However, the freezing and slow performance you mentioned should not impact your overall experience. If you notice your phone slowing down at random times, try using the Quick Optimization feature. This feature enhances your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes redundant files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and straightforward. From Settings, swipe to and tap Device care. Then tap Optimize now, followed by Done. For more information, please check out the online article linked below. We appreciate you sharing your thoughts with us, and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your insights with us. The Galaxy A17 features a spacious display, helpful AI capabilities, and 5G connectivity to keep you connected throughout the day. It's great to hear that Galaxy AI has been useful and that you enjoy the phone's size.
However, the freezing and slow performance you mentioned should not impact your overall experience. If you notice your phone slowing down at random times, try using the Quick Optimization feature. This feature enhances your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes redundant files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and straightforward. From Settings, swipe to and tap Device care. Then tap Optimize now, followed by Done. For more information, please check out the online article linked below. We appreciate you sharing your thoughts with us, and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
2
Handsome Phone,
on June 29, 2026
Posted by: Chivo1510
[This review was collected as part of a promotion.] The Galaxy A17 is good if you don't want to multitask. It's inexpensive and easy to use. The phone sounds good. Maybe using Galaxy AI would improve it capabilities...
Value
2
Response from Samsung USBy R&R, July 2, 2026
Hey there Chivo1510,
We truly appreciate you reaching out to share your experience with your Galaxy device. The Galaxy A17 5G features a large display, clear audio, and helpful AI tools for everyday use. It's great to hear that you find the phone easy to use and enjoy its sound quality. We also value your feedback on multitasking, as smooth navigation between apps is essential for maximizing the benefits of a Galaxy device. Thank you for being a part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
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We truly appreciate you reaching out to share your experience with your Galaxy device. The Galaxy A17 5G features a large display, clear audio, and helpful AI tools for everyday use. It's great to hear that you find the phone easy to use and enjoy its sound quality. We also value your feedback on multitasking, as smooth navigation between apps is essential for maximizing the benefits of a Galaxy device. Thank you for being a part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US