Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(3,207 Reviews)
Rating breakdown 3,207 reviews
5 Stars
1,918
4 Stars
709
3 Stars
296
2 Stars
146
1 Star
138
33%of customers recommend this product.
(
6 out of
18)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
2
Samsung Phone A17
on September 7, 2026
Posted by: Stephanie
[This review was collected as part of a promotion.] I chose this phone because it was at a great price and newer than the phone I had at the time. I haven't had this phone very long and I'm regretting getting rid of my old phone. This phone is very basic. I cannot watch a video and then answer a call in time because this phone can't handle 2 processes at once. It's very irritating. It also takes forever to switch from one thing to the next. It processes so slow. I'll click on an app, realize it didn't do anything, then have to click it again. I love Samsung, but I can't stand this phone.
Value
2
Response from Samsung USBy R&R, September 10, 2026
Hey there Stephanie,
Thank you for sharing your reasons for choosing the Galaxy A17 5G. This model features a large display, 5G connectivity, and multitasking capabilities for calls, apps, and entertainment. We appreciate your support for Samsung and your feedback regarding issues such as delayed app responses, difficulty switching between tasks, and challenges while answering calls while watching videos. Your experience is important to us as Samsung works to enhance the responsiveness of Galaxy devices. Thank you for choosing Samsung!
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your reasons for choosing the Galaxy A17 5G. This model features a large display, 5G connectivity, and multitasking capabilities for calls, apps, and entertainment. We appreciate your support for Samsung and your feedback regarding issues such as delayed app responses, difficulty switching between tasks, and challenges while answering calls while watching videos. Your experience is important to us as Samsung works to enhance the responsiveness of Galaxy devices. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone and features
on September 7, 2026
Posted by: Nancyosnts
[This review was collected as part of a promotion.] I mostly use my device for email and just stay in touch with my daughter who is traveling up right in Japan and her phone is not compatible with their Network so use WhatsApp communicate this phone has been extremely reliable dropped several times and no issues other than I just like crack in the front screen I love the phone it's reliability I have never had the a series but I'm impressed with it I've always had the S Series phone since my first cell phone thank you for making such a reliable product if I were to wear and I would choose whatever the newest Galaxy S Series phone is
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone but hate the hacker kid
on September 7, 2026
Posted by: Momma42tuxedos
[This review was collected as part of a promotion.] My neighbor kid has taken over everything phone I ha e owned since 9/21. And I bought this phone 3 weeks ago and guess what he is on here all ready I'm so bummed 😞 . It suxs now days people have no respect for others.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung A17 is Great !!
on September 7, 2026
Posted by: Brando
[This review was collected as part of a promotion.] I chose the Samsung A17 over other phones because i previously owned a Samsung A14, and it was the best most reliable phone i had ever had. It included many great features that Samsung phone's had and it lasted me years without any scratch at all after many drops my Samsung had. I would definitely recommend the Samsung A17 because it is reliable and very affordable.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone I've had
on September 7, 2026
Posted by: Unhappy
[This review was collected as part of a promotion.] I chose the A17 when my A32 died in March. I've had so many issues with this new phone that I regretted it almost immediately. It is a really slow and buggy. The system UI frequently crashes. The camera is extremely buggy and slow to process pictures. I can't open my gallery from the camera to see the picture I just took. The modes and routines don't work properly. Don't get this phone.
Value
1
Response from Samsung USBy R&R, September 10, 2026
Hello Unhappy,
Thank you for sharing your experience with the Galaxy A17 5G. The Galaxy A17 5G provides 5G connectivity, a spacious display, and camera features designed for everyday use. We appreciate your detailed feedback regarding issues such as system UI crashes, camera performance, gallery access, and problems with the Modes and Routines not working as expected. Your experiences help Samsung to refine software reliability and improve overall Galaxy performance.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. The Galaxy A17 5G provides 5G connectivity, a spacious display, and camera features designed for everyday use. We appreciate your detailed feedback regarding issues such as system UI crashes, camera performance, gallery access, and problems with the Modes and Routines not working as expected. Your experiences help Samsung to refine software reliability and improve overall Galaxy performance.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Very quirky. Goes blank repeatedly
on September 7, 2026
Posted by: Bommba
[This review was collected as part of a promotion.] Obtained March 2026 and from the beginning it has had issues with just randomly going to all black screen. Sometimes "Not responding " pops up but normally just a black screen.
Value
1
Response from Samsung USBy R&R, September 10, 2026
Hello there Bommba,
Thank you for informing us about your Galaxy A17 5G. The Galaxy A17 5G offers a spacious display, 5G connectivity, and everyday features for calls, apps, and entertainment. We appreciate your feedback regarding the screen frequently going black and the occasional responsiveness messages. Your experience helps Samsung improve display reliability and overall performance. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for informing us about your Galaxy A17 5G. The Galaxy A17 5G offers a spacious display, 5G connectivity, and everyday features for calls, apps, and entertainment. We appreciate your feedback regarding the screen frequently going black and the occasional responsiveness messages. Your experience helps Samsung improve display reliability and overall performance. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great product with cool features
on September 7, 2026
Posted by: Chop4crimejunkie2
[This review was collected as part of a promotion.] Due to being on a tight budget I chose to go with the Samsung galaxy a17 5g and so far I really like it. For the price I paid and what I do get with this phone - it's worth the price.
I like the fact that I can send some of my apps to my SD card, so I can have more room on my phone.
However, I am a photo taking, photo editing nerd, so I do wish the camera was better, but I still cannot complain.
Best phone I've had in a while.
I like the fact that I can send some of my apps to my SD card, so I can have more room on my phone.
However, I am a photo taking, photo editing nerd, so I do wish the camera was better, but I still cannot complain.
Best phone I've had in a while.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Galaxy A17 5g.
on September 7, 2026
Posted by: Moparman
[This review was collected as part of a promotion.] I Chose the samsung galaxy A17 5g phone and am very disappointed with it when I bring an app down to get a verification code I have to wait forever for the code and when I bring the app back up I have to start all over again it puts the app back to log in it doesn't hold the app page.
I also have very poor sound on videos the sound goes in and out, the phone case is also very warm and the battery doesn't last the way it should. I wish I could return this phone...
I also have very poor sound on videos the sound goes in and out, the phone case is also very warm and the battery doesn't last the way it should. I wish I could return this phone...
Value
1
Response from Samsung USBy R&R, September 10, 2026
Hey Moparman,
The Galaxy A17 5G provides 5G connectivity, a spacious display, and everyday multitasking features to keep your apps and communications easily accessible. Thank you for your feedback on verification codes, app restarts, inconsistent audio and video, warmth during use, and battery life.
To handle verification codes and switch screens on your Galaxy A17 5G, you can use split-screen or multi-window modes. Samsung Galaxy phones support these features, letting you run multiple apps at once for better productivity. This means you can work on emails while browsing the internet or watch videos while taking notes, making multitasking effortless.
**How to Open Two Apps in Split Screen:**
1. Open the app you want to use on the first half of the screen.
2. Tap the recent apps button (the square icon) to view your open apps.
3. Locate the second app you wish to open, tap and hold it.
4. Select "Split Screen" from the menu that appears.
The second app will appear in the top half of the screen, while the first app remains in the bottom half. This way, you can retrieve your verification code easily without having to toggle back and forth, reducing the risk of having to restart your task.
For tips on keeping your device running smoothly, see the link below. Your detailed feedback helps Samsung continue to improve the Galaxy experience. Thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Use separate apps simultaneously on your Galaxy phone
Apps are in split screen or window on a Galaxy phone
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy A17 5G provides 5G connectivity, a spacious display, and everyday multitasking features to keep your apps and communications easily accessible. Thank you for your feedback on verification codes, app restarts, inconsistent audio and video, warmth during use, and battery life.
To handle verification codes and switch screens on your Galaxy A17 5G, you can use split-screen or multi-window modes. Samsung Galaxy phones support these features, letting you run multiple apps at once for better productivity. This means you can work on emails while browsing the internet or watch videos while taking notes, making multitasking effortless.
**How to Open Two Apps in Split Screen:**
1. Open the app you want to use on the first half of the screen.
2. Tap the recent apps button (the square icon) to view your open apps.
3. Locate the second app you wish to open, tap and hold it.
4. Select "Split Screen" from the menu that appears.
The second app will appear in the top half of the screen, while the first app remains in the bottom half. This way, you can retrieve your verification code easily without having to toggle back and forth, reducing the risk of having to restart your task.
For tips on keeping your device running smoothly, see the link below. Your detailed feedback helps Samsung continue to improve the Galaxy experience. Thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Use separate apps simultaneously on your Galaxy phone
Apps are in split screen or window on a Galaxy phone
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US