Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,839 Reviews)
Rating breakdown 1,839 reviews
5 Stars
1,131
4 Stars
407
3 Stars
154
2 Stars
70
1 Star
77
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
4
I wish my Galaxy A15 had better search options.
on April 13, 2026
Posted by: Luv2Trvl
[This review was collected as part of a promotion.] I don't know much about Galaxy AI, but I would love to have a more updated version of my phone. I have always been a Samsung Android customer.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Decent but...
on April 13, 2026
Posted by: Echo335
[This review was collected as part of a promotion.] Love the phone got an upgrade from a previous one. Decent with the Galaxy AI added to it. My only issue is how slow or delayed it is. Maybe due to the lower ram than usual but besides that its decents enough to have.
Value
2
Response from Samsung USBy R&R, April 16, 2026
Hello Echo335,
We’re glad to hear you’re enjoying the upgrade and exploring the AI features on your device. Your performance feedback is valuable, especially regarding speed and responsiveness during daily use. If you notice your device’s performance slowing over time, the Quick Optimization feature can help. It improves performance by identifying apps that drain the battery excessively. It also clears unnecessary items from memory, removes unneeded files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and simple. From the Settings menu, swipe to Device care, then tap Optimize now and confirm by tapping Done.
For more information on how to keep your device running smoothly, you can check out the online article linked below. Thank you for sharing your experience with Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re glad to hear you’re enjoying the upgrade and exploring the AI features on your device. Your performance feedback is valuable, especially regarding speed and responsiveness during daily use. If you notice your device’s performance slowing over time, the Quick Optimization feature can help. It improves performance by identifying apps that drain the battery excessively. It also clears unnecessary items from memory, removes unneeded files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and simple. From the Settings menu, swipe to Device care, then tap Optimize now and confirm by tapping Done.
For more information on how to keep your device running smoothly, you can check out the online article linked below. Thank you for sharing your experience with Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy a17 5g
on April 13, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Honestly the phone kind of runs slow. Could be xfinity or the phone. It crashes a lot ever since I got it. It is easy to use and takes great pictures. I like how it pairs with my other Samsung devices well. Just wish it would stop running slow and crashing.
Value
3
Response from Samsung USBy R&R, April 16, 2026
Hello JayGrawg,
It’s great to hear that you’re enjoying the camera and ecosystem connection on your Galaxy A17 5G! This device is designed for seamless integration, and your feedback on speed and stability highlights what truly matters. When your Galaxy phone or tablet freezes or crashes, it can be stressful. The good news is that this issue can often be resolved without sending your device in for service.
Here are some simple actions you can take to prevent future freezes and crashes:
1. **Reboot Your Device**: A simple restart can resolve many performance issues.
2. **Update Software**: Keeping your software up to date is essential for optimal performance. To check for updates:
- Open **Settings**.
- Swipe to and tap on **Software update** or **System update**.
- Tap **Check for updates** or **Download and install**. If an update is available, follow the on-screen instructions to complete the process.
3. **Optimize Device Performance**: Use the Device care feature to enhance your device's overall performance. Here’s how:
- Open **Settings**.
- Tap on **Device care**.
- Then tap **Optimize now**. (On some devices, you may need to tap **Battery and device care**.)
This will close all running apps and clear out unused memory.
For more tips on how to keep your device running smoothly, please check out the online article linked below. Thank you for being a part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It’s great to hear that you’re enjoying the camera and ecosystem connection on your Galaxy A17 5G! This device is designed for seamless integration, and your feedback on speed and stability highlights what truly matters. When your Galaxy phone or tablet freezes or crashes, it can be stressful. The good news is that this issue can often be resolved without sending your device in for service.
Here are some simple actions you can take to prevent future freezes and crashes:
1. **Reboot Your Device**: A simple restart can resolve many performance issues.
2. **Update Software**: Keeping your software up to date is essential for optimal performance. To check for updates:
- Open **Settings**.
- Swipe to and tap on **Software update** or **System update**.
- Tap **Check for updates** or **Download and install**. If an update is available, follow the on-screen instructions to complete the process.
3. **Optimize Device Performance**: Use the Device care feature to enhance your device's overall performance. Here’s how:
- Open **Settings**.
- Tap on **Device care**.
- Then tap **Optimize now**. (On some devices, you may need to tap **Battery and device care**.)
This will close all running apps and clear out unused memory.
For more tips on how to keep your device running smoothly, please check out the online article linked below. Thank you for being a part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
HANDS DOWN THE BEST PHONE IVE OWNED IN YEARS!!!
on April 13, 2026
Posted by: Trossity
[This review was collected as part of a promotion.] This phone is a pretty big accomplished in my opinion. For a budget friendly alternative to the S series, I can't belive how well it performs. I mean it blows alot of the older s series phones out of the water. This the first time I was I was presently surprised with a phone that didn't break my bank. It's sleek, responsive, innovative and has anything you could possibly need out of cell phone and more. I think alot of that charm is Thanks to the user friendly OS. The seamless use of the Galaxy AI Has all you personal preferences, task management, creative process and the power find anything you need instantaneously. SAMSUNG i must tip my hat in respect and gratitude. It's so exciting what to see what just one cell phone has to offer for the future of how we communicate.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone!
on April 13, 2026
Posted by: Dagger
[This review was collected as part of a promotion.] This is the first android phone I've ever had. I've officially made the switch from that one fruit company. Love this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy A17 5G
on April 13, 2026
Posted by: SAMSUNGGALAXYA175G
[This review was collected as part of a promotion.] I've used a Samsung Galaxy A17 5G for a shirt period of time that I got from a friend and it has some really solid features. I've repeatedly purchased Samsung Galaxys, because I like the Android operating system and the camera offered. The features continually expand over the years and become more interesting and useful with time. I've used Galaxy AI on the device to learn things and quicken simple tasks during the day, but I don't like to utilize AI so much that I lose touch with others or my own individuality and creativity. I don't like the inability to replace the battery in the back over time and being forced to update so much. The phone is expensive enough and it should be fine for users to have the option to replace a battery when it stops charging as well instead of needing to buy a new phone entirely. The amount of updates required and being required to update decreases the quickness of phone tasks and uses up alot of space and memory.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The camera quality is amazing.
on April 13, 2026
Posted by: SKUZZELBUTT
[This review was collected as part of a promotion.] The Galaxy Ai capabilities on my A17 5G device far surpass anything I expected. I love to stream shows, and this device does that flawlessly. I never have any lag when playing online multi-player games either. I will forever be a Galaxy buyer. No other phone can compete.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung A17
on April 13, 2026
Posted by: CellphoneAddicted
[This review was collected as part of a promotion.] I have been extremely happy with my Samsung A17. I have had my phone for over 5 years and it's never slowed or had notifications for low memory/storage and I've taken tons of photos/screenshots and many apps installed.
Value
5
Written by a customer while visiting Samsung US