Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(2,309 Reviews)
Rating breakdown 2,309 reviews
5 Stars
1,394
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
1
This product is very slow and freezes.
on May 25, 2026
Posted by: IWonderOff12
[This review was collected as part of a promotion.] I honestly feel like I wasted my money on this device had I know the way it freezes and lags I wouldn't have gotten it. I play games on my phone and I really cant even do that because my games won't work on it and it gets extremely hot. Also it does not stay charged or want to charge properly at all.
Value
1
Response from Samsung USBy R&R, May 28, 2026
Hi IWonderOff12,
Thank you for sharing your feedback on your Galaxy A17 5G. We appreciate you taking the time to share your experience regarding performance and daily use. If you notice that your phone is slowing down, it may need a quick optimization, especially if you are a gamer.
The Quick Optimization feature enhances your device's performance by identifying apps that drain battery life. It efficiently removes unnecessary items from memory, deletes unwanted files, scans for malware, and shuts down apps running in the background. Optimizing your phone is quick and easy.
To optimize your device, go to **Settings**, swipe to find **Device Care**, tap on **Optimize Now**, and then select **Done**. The Galaxy A17 5G is capable of handling a lot, but it's essential to optimize it to prepare for heavy gameplay and turn off anything that could slow it down.
Your insights are always valuable to us. Thank you for being part of the Samsung ecosystem!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback on your Galaxy A17 5G. We appreciate you taking the time to share your experience regarding performance and daily use. If you notice that your phone is slowing down, it may need a quick optimization, especially if you are a gamer.
The Quick Optimization feature enhances your device's performance by identifying apps that drain battery life. It efficiently removes unnecessary items from memory, deletes unwanted files, scans for malware, and shuts down apps running in the background. Optimizing your phone is quick and easy.
To optimize your device, go to **Settings**, swipe to find **Device Care**, tap on **Optimize Now**, and then select **Done**. The Galaxy A17 5G is capable of handling a lot, but it's essential to optimize it to prepare for heavy gameplay and turn off anything that could slow it down.
Your insights are always valuable to us. Thank you for being part of the Samsung ecosystem!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This product is glitch. Don't get it wet!
on May 25, 2026
Posted by: Eva777
[This review was collected as part of a promotion.] I usethr phone for social media, navigation, you tube and a lot of texting.
It freezes often though.
It freezes often though.
Value
3
Response from Samsung USBy R&R, May 28, 2026
Hi Eva777,
Thank you for taking the time to review your Galaxy A17 5G. We appreciate you sharing how you use your phone throughout the day and detailing your experience. We understand that when your Galaxy phone or tablet freezes or crashes, it can be quite stressful. The good news is that this concern can likely be resolved without sending your device in for service.
To prevent freezes and crashes in the future, try simple steps like rebooting your device and updating the software. Make sure your device has sufficient available storage space. Additionally, ensure that your phone or tablet is connected to the internet and charged to at least 50% before attempting a software update. Please note that some carriers require a Wi-Fi connection and do not allow updates over mobile data.
If an error occurs during a software update and your device keeps restarting, you may need to learn how to exit a boot loop. If your device lacks sufficient storage space, you can free up space using Device Care, and back up extra files with Smart Switch or through your Samsung or Google account.
For more information, please check our online article linked below. Your feedback is valuable to us. Thank you for choosing Samsung!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to review your Galaxy A17 5G. We appreciate you sharing how you use your phone throughout the day and detailing your experience. We understand that when your Galaxy phone or tablet freezes or crashes, it can be quite stressful. The good news is that this concern can likely be resolved without sending your device in for service.
To prevent freezes and crashes in the future, try simple steps like rebooting your device and updating the software. Make sure your device has sufficient available storage space. Additionally, ensure that your phone or tablet is connected to the internet and charged to at least 50% before attempting a software update. Please note that some carriers require a Wi-Fi connection and do not allow updates over mobile data.
If an error occurs during a software update and your device keeps restarting, you may need to learn how to exit a boot loop. If your device lacks sufficient storage space, you can free up space using Device Care, and back up extra files with Smart Switch or through your Samsung or Google account.
For more information, please check our online article linked below. Your feedback is valuable to us. Thank you for choosing Samsung!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Performance
on May 25, 2026
Posted by: lil7amb
[This review was collected as part of a promotion.] The performance of this device compared to other devices of the same year 2026. Is un-match-able
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is different an is very complex
on May 25, 2026
Posted by: Betternot
[This review was collected as part of a promotion.] Galaxy AI is great and love the storage plenty for sure.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone with lots of fun features.
on May 25, 2026
Posted by: Zombiepickleboy
[This review was collected as part of a promotion.] I won't buy anything except Samsung. I've never had a bad device. They run smooth, are durable to drops and great features come with them. Best phones out there!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 25, 2026
Posted by: Dezzidavill
[This review was collected as part of a promotion.] I highly recommend this device if you like design or music
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing!!!
on May 25, 2026
Posted by: SamsungGurl
[This review was collected as part of a promotion.] I love everything about this phone. It does everything I need it to. Im in love with the features. Ive been a Samsung user for quite some time. Not just with the phones but honestly everything about the Samsung brand is amazing and has features like no other. I will forever be a proud owner of anything by them!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Its a great phone but it gets buggy
on May 25, 2026
Posted by: Nauriceee
[This review was collected as part of a promotion.] I use it for personal reasons pretty much, I like the features, its cool but the only problem is just to reduce lag
Value
4
Written by a customer while visiting Samsung US