Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,834 Reviews)
Rating breakdown 1,834 reviews
5 Stars
1,127
4 Stars
407
3 Stars
154
2 Stars
69
1 Star
77
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
5
Quick, reliable, good quality pictures
on April 13, 2026
Posted by: MotherEs
[This review was collected as part of a promotion.] Galaxy AI is very helpful I've used it a few times it always come through when I need it the most. The phone its self is great quality perfect for streaming and recording, easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product slows down a lot
on April 13, 2026
Posted by: Ren480jr
[This review was collected as part of a promotion.] I use my device for everything but it's slowing down on me alone would like to know what I can do to get it going faster again
Value
3
Response from Samsung USBy R&R, April 16, 2026
Hello Ren480jr,
Thank you for sharing how you use your device. The Galaxy A17 5G is designed for everyday tasks, and your feedback about its long-term performance highlights what is important for keeping it running smoothly. To enhance your device's performance, there are several troubleshooting steps you can take. One of the easiest and most effective options is to perform a quick optimization.
To stay informed about your device's performance, you can use the Device Care feature. It gives you an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for quicker and better performance.
The Quick Optimization feature improves your device's performance by identifying apps that consume excessive battery power. It clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps. Optimizing your phone is quick and simple.
To optimize your device, go to Settings, swipe to and tap on Device care. From there, tap on Optimize Now, and then tap Done. The process is fast and straightforward, and it will inform you of areas that need improvement and how to address them.
For more information on how to keep your device performing optimally, please check out the link provided below. Thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing how you use your device. The Galaxy A17 5G is designed for everyday tasks, and your feedback about its long-term performance highlights what is important for keeping it running smoothly. To enhance your device's performance, there are several troubleshooting steps you can take. One of the easiest and most effective options is to perform a quick optimization.
To stay informed about your device's performance, you can use the Device Care feature. It gives you an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for quicker and better performance.
The Quick Optimization feature improves your device's performance by identifying apps that consume excessive battery power. It clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps. Optimizing your phone is quick and simple.
To optimize your device, go to Settings, swipe to and tap on Device care. From there, tap on Optimize Now, and then tap Done. The process is fast and straightforward, and it will inform you of areas that need improvement and how to address them.
For more information on how to keep your device performing optimally, please check out the link provided below. Thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Brand new with system ui failures
on April 13, 2026
Posted by: Unhappy
[This review was collected as part of a promotion.] Upgraded my old device to this. Everything I do has a delay like the device is lagging. If I try to do anything while it's charging or I have more than 1 app open at a time, I get a system ui error and have to force restart the device. Bluetooth periodically disconnects.
Value
1
Response from Samsung USBy R&R, April 16, 2026
Hi Unhappy,
We hear how frustrating this has been and appreciate you sharing it. The Galaxy A17 5G is designed for everyday use, and your feedback around performance, multitasking, and connectivity highlights what matters most in reliability. If your device keep crashing regardless of which app(s) you use then proceed to the last section on performing a factory reset. If your device only seems to crash when you're using a certain app please follow the below sections first: you may not need to perform a factory reset. There are several potential causes for an app crashing frequently on your Samsung Galaxy device and there are steps below to troubleshoot them. Before taking any further steps, though, please update your device's software as this may solve the behavior. (Note that the following steps may differ slightly for your Galaxy device):
1. From the Home screen touch Apps.
2. Touch Settings (you may need to swipe left or right to locate it first).
3. Touch About device.
4. Touch Software update.
5. Touch Update.
If an app continues to crash frequently after the software update (or if no software update was available), please continue reading. It could be a concerning app. Some third-party apps are better made than others. It's worth checking the reviews for any concerning apps in the Google Play or Samsung Apps stores to see whether frequent crashes are common for other users, especially those with the same Samsung Galaxy device as yours. If this is the case, consider contacting the app's developer to ask about bug fixes for your device. Samsung cannot improve the stability of third-party apps, so it is up to the developer to improve their app.
1. From the Home screen touch Apps.
2. Touch Manage Applications (you may need to swipe left or right to locate it first).
3. Touch the application that keeps crashing.
4. Touch Clear Data and Clear Cache
Please keep in mind that if you are using processing-heavy apps, they may slow your device down. These are apps that use your device’s hardware, such as GPS, Bluetooth, or sometimes the camera. You can keep your device running smoothly by doing a quick optimization in Device care as well. Please see the link below for how to resolve concerns when your device is running slowly. Thank you for being part of the Samsung family.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We hear how frustrating this has been and appreciate you sharing it. The Galaxy A17 5G is designed for everyday use, and your feedback around performance, multitasking, and connectivity highlights what matters most in reliability. If your device keep crashing regardless of which app(s) you use then proceed to the last section on performing a factory reset. If your device only seems to crash when you're using a certain app please follow the below sections first: you may not need to perform a factory reset. There are several potential causes for an app crashing frequently on your Samsung Galaxy device and there are steps below to troubleshoot them. Before taking any further steps, though, please update your device's software as this may solve the behavior. (Note that the following steps may differ slightly for your Galaxy device):
1. From the Home screen touch Apps.
2. Touch Settings (you may need to swipe left or right to locate it first).
3. Touch About device.
4. Touch Software update.
5. Touch Update.
If an app continues to crash frequently after the software update (or if no software update was available), please continue reading. It could be a concerning app. Some third-party apps are better made than others. It's worth checking the reviews for any concerning apps in the Google Play or Samsung Apps stores to see whether frequent crashes are common for other users, especially those with the same Samsung Galaxy device as yours. If this is the case, consider contacting the app's developer to ask about bug fixes for your device. Samsung cannot improve the stability of third-party apps, so it is up to the developer to improve their app.
1. From the Home screen touch Apps.
2. Touch Manage Applications (you may need to swipe left or right to locate it first).
3. Touch the application that keeps crashing.
4. Touch Clear Data and Clear Cache
Please keep in mind that if you are using processing-heavy apps, they may slow your device down. These are apps that use your device’s hardware, such as GPS, Bluetooth, or sometimes the camera. You can keep your device running smoothly by doing a quick optimization in Device care as well. Please see the link below for how to resolve concerns when your device is running slowly. Thank you for being part of the Samsung family.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product has been durable is worth the price h
on April 13, 2026
Posted by: lazerhshshdhs
[This review was collected as part of a promotion.] It is a very adorable device works well speakers are great
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on April 13, 2026
Posted by: SASSYSIXER
[This review was collected as part of a promotion.] I use my phone for gaming and reading. I use galaxy Ai to to help find functions on my phone. Set up was very easy. Only thing I'm having an issue with is the keyboard. I have to make sure that it spaces . Other then that it has been wonderful
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This is a great phone for everyday use
on April 13, 2026
Posted by: JHOERY
[This review was collected as part of a promotion.] The galaxy A17 phone os a good budget phone for and evryday use for expample school, work, and social media. The battery life on this phone is decent but can last you a whole day even with a regular usage, the Camera on this phone takes decent picture in good lighting witch is grood for casual picture. The design on this phone is simple but alright and its also comfortobal to hold. However i do think that if your tryng to find a cheap phone this is the right choice.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy A17 isn't what you would expect.
on April 13, 2026
Posted by: CzzzPlzzz94
[This review was collected as part of a promotion.] The new Galaxy A17 with Googles newest Galaxy AI isn't what I thought it would be. As a former owner of the A16 and A15, I figure okay well this number is definitely higher than its predecessors so it must be better, right? Well I can say that in my honesty opinion IT IS NO DIFFERENT than the A15 and A16. The worst part or the part that makes me furious the most about the phone was that its it just lacked in the RAM department and was very slow and sluggish for even menial tasks. You would expect them to atleast make some sort of an upgrade or atleast fake one. You would expect a Samsung phone to operate and function better in my opinion. Due to that i am very displeased with this new installment to the Samsung company. I am to the point where I am ready to trade it in for a different phone. It may be that its just me and all the different apps that I use might be a little too much but I hardly feel like my app preference is any different than anyone else's.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung AI7 5g has great storage capacity . Galaxy
on April 13, 2026
Posted by: LovemyA17
[This review was collected as part of a promotion.] Samsung AI7 5g has great storage capacity. GalaxyAI
Value
5
Written by a customer while visiting Samsung US