Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,775 Reviews)
Rating breakdown 1,775 reviews
5 Stars
1,094
4 Stars
394
3 Stars
144
2 Stars
68
1 Star
75
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
5
Super great features
on April 9, 2026
Posted by: Kdurk1997
[This review was collected as part of a promotion.] Galaxy AI is so cool. Everything about the phone is amazing especially the camera quality
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on April 9, 2026
Posted by: Shadyboy
[This review was collected as part of a promotion.] Excellent great phone recommend to others. I\nWould recommend this project to others
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this product
on April 9, 2026
Posted by: Kevcook
[This review was collected as part of a promotion.] I love because it is reasonably priced and an all around excellent device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This a17 is exceptional in every aspect
on April 9, 2026
Posted by: Haterbaby
[This review was collected as part of a promotion.] This a17 is exceptional in all aspects. It's storage is great as well as the photos that I take. I definitely recommend it to everyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Some problems
on April 12, 2026
Posted by: SUnspot
[This review was collected as part of a promotion.] Have came across some small,
Apps just stop and close out on a number on occasions. Smart switch change over wireless and cable connection both had problem.
Apps just stop and close out on a number on occasions. Smart switch change over wireless and cable connection both had problem.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
This phone sucks
on April 13, 2026
Posted by: Steve1701
[This review was collected as part of a promotion.] Galaxy AI. This phone sucks. The keyboard keeps dropping off when I am in the middle of typing a message and I've got to wait several seconds for it to reappear. I have two texting apps. The Google one will not give me notifications. The Samsung one (the one that actually works) is being discontinued in July 2026. When the phone is in my pocket it will open and start playing music and other apps. When I try to open it, I usually have to make several attempts to open using the fingerprint sensor. I can't make an outbound phone call when I'm in my apartment for some reason. It used to work, but not anymore and I live in a major city. Other than that laundry list of flaws, it's a great phone.
Value
1
Response from Samsung USBy R&R, April 15, 2026
Greetings Steve1701,
Thank you for sharing your experiences with your Galaxy A17 5G. It's designed to handle everyday tasks, and your feedback on its responsiveness, notifications, and overall usability is valuable in highlighting the full experience.
It seems your phone could benefit from a quick optimization. To monitor your device's performance, you can use the Device care feature, which provides an overview of your battery, storage, and RAM. This feature also lets you automatically optimize your phone or tablet for faster, more efficient performance.
The Quick optimization feature enhances your device's performance by identifying apps that drain the battery. It also clears unnecessary items from memory, removes unwanted files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and easy:
1. Go to Settings.
2. Swipe to and tap Device care.
3. Tap Optimize now, and then tap Done.
For more information, please check the online resources provided below.
If you're experiencing issues with connections and outbound calls being redirected, this could be a glitch with your carrier. We recommend reaching out to your network provider to discuss your experience, as there may be specific steps you need to follow in your device settings that vary by carrier.
Thank you for your feedback, and for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experiences with your Galaxy A17 5G. It's designed to handle everyday tasks, and your feedback on its responsiveness, notifications, and overall usability is valuable in highlighting the full experience.
It seems your phone could benefit from a quick optimization. To monitor your device's performance, you can use the Device care feature, which provides an overview of your battery, storage, and RAM. This feature also lets you automatically optimize your phone or tablet for faster, more efficient performance.
The Quick optimization feature enhances your device's performance by identifying apps that drain the battery. It also clears unnecessary items from memory, removes unwanted files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and easy:
1. Go to Settings.
2. Swipe to and tap Device care.
3. Tap Optimize now, and then tap Done.
For more information, please check the online resources provided below.
If you're experiencing issues with connections and outbound calls being redirected, this could be a glitch with your carrier. We recommend reaching out to your network provider to discuss your experience, as there may be specific steps you need to follow in your device settings that vary by carrier.
Thank you for your feedback, and for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
I have had this phone for less than 2 months.
on April 13, 2026
Posted by: MisterRevealator
[This review was collected as part of a promotion.] I have not used Galaxy AI. I absolutely loath this phone! It glitches constantly making it very difficult to use. Especially, when im in a hurry and trying to call someone or close out an app. Because of this phone, I will NEVER buy another Samsung device again. I haven't even mentioned the redundant apps Samsung preloaded on the device which makes it needlessly more confusing when trying to to things like tap to pay
Value
1
Response from Samsung USBy R&R, April 15, 2026
Hey there MisterRevealator,
We understand how frustrating this situation has been for you. The Galaxy A17 5G is designed for everyday use, and your feedback regarding its responsiveness and usability emphasizes the need for a smooth and reliable experience.
Screen flickering or glitches on your Galaxy phone or tablet can be caused by several factors, including screen damage, outdated software, app conflicts, or underlying bugs. To resolve these issues, we recommend the following steps:
1. **Inspect the Device**: Check for any visible screen damage.
2. **Update Software**: Ensure that your device is running the latest software version.
3. **Adjust Display Settings**: Review your display settings for optimal performance.
4. **Reset Problematic Apps**: If any specific apps seem to be causing issues, reset them.
5. **Clear Old Memory**: Occasionally, clearing old memory can help improve processing speed. To do this, go to the Device Care menu, tap on Memory, and then select "Clean now" to free up memory and stop background apps from slowing down your device.
If you want to keep certain apps active, you can add them to the "Excluded apps" list by tapping "+" and selecting your preferred apps. After completing these steps, test your device as you normally would to see if the concern has been resolved.
If you still need assistance, please reach out to our Samsung Support Team for help, as well as more information will be linked below for additional troubleshooting options. Thank you for being a part of the Samsung community!
Screen flickering or glitching on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10004671/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We understand how frustrating this situation has been for you. The Galaxy A17 5G is designed for everyday use, and your feedback regarding its responsiveness and usability emphasizes the need for a smooth and reliable experience.
Screen flickering or glitches on your Galaxy phone or tablet can be caused by several factors, including screen damage, outdated software, app conflicts, or underlying bugs. To resolve these issues, we recommend the following steps:
1. **Inspect the Device**: Check for any visible screen damage.
2. **Update Software**: Ensure that your device is running the latest software version.
3. **Adjust Display Settings**: Review your display settings for optimal performance.
4. **Reset Problematic Apps**: If any specific apps seem to be causing issues, reset them.
5. **Clear Old Memory**: Occasionally, clearing old memory can help improve processing speed. To do this, go to the Device Care menu, tap on Memory, and then select "Clean now" to free up memory and stop background apps from slowing down your device.
If you want to keep certain apps active, you can add them to the "Excluded apps" list by tapping "+" and selecting your preferred apps. After completing these steps, test your device as you normally would to see if the concern has been resolved.
If you still need assistance, please reach out to our Samsung Support Team for help, as well as more information will be linked below for additional troubleshooting options. Thank you for being a part of the Samsung community!
Screen flickering or glitching on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10004671/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Very disappointed
on April 13, 2026
Posted by: Jenkitty1993
[This review was collected as part of a promotion.] I use my phone for going online, watching videos, checking emails and social media. As well as texting and calls. Unfortunately this phone is the absolute worst phone I have owned. It will not load and has hug delays in text messaging and phone calls. No matter how many times I restart the phone or uninstall and reinstall apps it just doesn't work. Facebook messenger has a huge delays and glitches out. Taking a photo often makes my phone crash completely. I can't even take a photo.... Will never buy another A series phone!
Value
1
Response from Samsung USBy R&R, April 15, 2026
Hello Jenkitty1993,
We understand how frustrating this situation has been for you. The Galaxy A17 5G is designed for everyday use, and your feedback regarding performance, messaging, and camera responsiveness highlights the importance of daily reliability.
If your device is experiencing glitches or slowdowns, you can improve its performance by clearing its memory. To do this, go to Settings, swipe to, and tap on Device care. Then, tap on Memory and select "Clean now" to free up memory by stopping background apps. If you want to keep certain apps running in the background, you can add them to the Excluded apps list so that they remain open when using this feature.
For a more thorough memory clean, consider rebooting the phone occasionally. You can restart your device at any time by swiping down from the top of the screen with two fingers to open the Quick settings panel, then tapping the Power icon. Select Restart, and then tap Restart again. You may need to enter your PIN or password once the reboot is complete.
For more tips on keeping your device running smoothly, please check out the online article linked below. We appreciate your feedback and thank you for being part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We understand how frustrating this situation has been for you. The Galaxy A17 5G is designed for everyday use, and your feedback regarding performance, messaging, and camera responsiveness highlights the importance of daily reliability.
If your device is experiencing glitches or slowdowns, you can improve its performance by clearing its memory. To do this, go to Settings, swipe to, and tap on Device care. Then, tap on Memory and select "Clean now" to free up memory by stopping background apps. If you want to keep certain apps running in the background, you can add them to the Excluded apps list so that they remain open when using this feature.
For a more thorough memory clean, consider rebooting the phone occasionally. You can restart your device at any time by swiping down from the top of the screen with two fingers to open the Quick settings panel, then tapping the Power icon. Select Restart, and then tap Restart again. You may need to enter your PIN or password once the reboot is complete.
For more tips on keeping your device running smoothly, please check out the online article linked below. We appreciate your feedback and thank you for being part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US