Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(1,827 Reviews)
Rating breakdown 1,827 reviews
5 Stars
1,124
4 Stars
405
3 Stars
153
2 Stars
68
1 Star
77
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
2
low quality a17 5g
on April 13, 2026
Posted by: mathew
[This review was collected as part of a promotion.] I bought the Samsung Galaxy a17 5g the user interface crashes alot it struggles to doing basic functions like email let alone Facebook or Snapchat. I Haven't tested the galaxy Ai due to phone clutching out on a regular basis
Value
2
Response from Samsung USBy R&R, April 15, 2026
Hello matthew,
Thank you for sharing your experience. The A17 is designed for everyday use, and your feedback on its performance and stability highlights what is most important for daily tasks.
If your Galaxy phone or tablet freezes or crashes, it can be quite frustrating. The good news is that this issue can often be resolved without having to send your device in for service. Simple actions like rebooting and updating the software can help prevent freezes and crashes in the future.
If your device only crashes while using a specific app, please follow the steps below first, as you may not need to perform a factory reset. There are several potential causes for an app crashing frequently on your Samsung Galaxy device, and the troubleshooting steps below may help. Before proceeding, however, please update your device's software, as this may resolve the issue. (Note that the following steps may vary slightly depending on your Galaxy device):
1. From the Home screen, tap on "Apps."
2. Tap "Settings" (you may need to swipe left or right to find it).
3. Tap "About device."
4. Tap "Software update."
5. Tap "Update."
If the app continues to crash frequently after the software update (or if no update was available), please continue reading.
- **It could be a problematic app.** Some third-party apps are better developed than others. Check the reviews for the app in the Google Play Store or Samsung Apps to see if other users, particularly those with the same Samsung Galaxy device, are experiencing similar crashes. If this is the case, consider contacting the app's developer for bug fixes tailored to your device. Samsung cannot improve the stability of third-party apps, so it is up to the developer to enhance their app.
- **It could be a memory issue.** From the Home screen, tap on "Apps." Tap "Manage Applications" (you may need to swipe left or right to locate it). Select the application that keeps crashing, then tap "Clear Data" and "Clear Cache."
We have additional troubleshooting steps available, so please check out our online guide linked below. Thank you for being part of the Samsung family!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience. The A17 is designed for everyday use, and your feedback on its performance and stability highlights what is most important for daily tasks.
If your Galaxy phone or tablet freezes or crashes, it can be quite frustrating. The good news is that this issue can often be resolved without having to send your device in for service. Simple actions like rebooting and updating the software can help prevent freezes and crashes in the future.
If your device only crashes while using a specific app, please follow the steps below first, as you may not need to perform a factory reset. There are several potential causes for an app crashing frequently on your Samsung Galaxy device, and the troubleshooting steps below may help. Before proceeding, however, please update your device's software, as this may resolve the issue. (Note that the following steps may vary slightly depending on your Galaxy device):
1. From the Home screen, tap on "Apps."
2. Tap "Settings" (you may need to swipe left or right to find it).
3. Tap "About device."
4. Tap "Software update."
5. Tap "Update."
If the app continues to crash frequently after the software update (or if no update was available), please continue reading.
- **It could be a problematic app.** Some third-party apps are better developed than others. Check the reviews for the app in the Google Play Store or Samsung Apps to see if other users, particularly those with the same Samsung Galaxy device, are experiencing similar crashes. If this is the case, consider contacting the app's developer for bug fixes tailored to your device. Samsung cannot improve the stability of third-party apps, so it is up to the developer to enhance their app.
- **It could be a memory issue.** From the Home screen, tap on "Apps." Tap "Manage Applications" (you may need to swipe left or right to locate it). Select the application that keeps crashing, then tap "Clear Data" and "Clear Cache."
We have additional troubleshooting steps available, so please check out our online guide linked below. Thank you for being part of the Samsung family!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Works great as a phone!
on April 13, 2026
Posted by: RainyDay
[This review was collected as part of a promotion.] I use my galaxy phone mainly for texting and calling, and it works great for those purposes! I call people and text people all the time on my galaxy A17 phone, it's great for those purposes. Also, Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone overall would recommend
on April 13, 2026
Posted by: Lonewolf45973
[This review was collected as part of a promotion.] I use my phone to edit videos and take photos for memories
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love this phone
on April 13, 2026
Posted by: BigGMoney
[This review was collected as part of a promotion.] I love my phone. Its processing is fast. I only wish there was more memory. The camera is great. It has amazing resolution. I keep the RAM as clear as I can. That helps keep my phone working fast.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Phones are a little slow
on April 13, 2026
Posted by: Burr77
[This review was collected as part of a promotion.] The a series are okay, but they're a little slow.but ok not sure about the Galaxy AI on Em. I don't really use but decent phone further price.
Value
3
Response from Samsung USBy R&R, April 15, 2026
Hiya Burr77,
Thank you for your honest feedback. The Galaxy A17 5G is designed for reliable everyday use, and your insights on speed emphasize the importance of performance. Is your device becoming glitchy or slow? You can improve its performance by cleaning up its memory.
To do this, go to Settings, swipe to find Device care, then tap on it. Next, tap Memory, and select Clean now to free up memory by stopping background apps. If you want to keep certain apps running in the background, you can select Excluded apps and add your preferred apps to this list so they remain open when using this feature.
Additionally, you can use RAM Plus, which uses some of your phone's storage to provide up to 8GB of virtual memory. In Device care, tap Memory, then RAM Plus, and ensure the switch is on. Choose the amount of GB you'd like to allocate, then tap Restart when prompted to apply your new settings. Inactive apps will be moved to virtual memory, freeing up RAM for the apps you're currently using. This can significantly improve overall performance and give your device the boost it needs.
For more information, please check out our online article linked below. Thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your honest feedback. The Galaxy A17 5G is designed for reliable everyday use, and your insights on speed emphasize the importance of performance. Is your device becoming glitchy or slow? You can improve its performance by cleaning up its memory.
To do this, go to Settings, swipe to find Device care, then tap on it. Next, tap Memory, and select Clean now to free up memory by stopping background apps. If you want to keep certain apps running in the background, you can select Excluded apps and add your preferred apps to this list so they remain open when using this feature.
Additionally, you can use RAM Plus, which uses some of your phone's storage to provide up to 8GB of virtual memory. In Device care, tap Memory, then RAM Plus, and ensure the switch is on. Choose the amount of GB you'd like to allocate, then tap Restart when prompted to apply your new settings. Inactive apps will be moved to virtual memory, freeing up RAM for the apps you're currently using. This can significantly improve overall performance and give your device the boost it needs.
For more information, please check out our online article linked below. Thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Dont buy This product is Glitchy and Staggers
on April 13, 2026
Posted by: Maxxforge
[This review was collected as part of a promotion.] Im old so i use a phone for a phone and dont download any high memory usage apps. Phone takes forever to just open the camera app. It reboot all the time for no reason and is slow. Missed calls because the phone barely works. It's just black screen and wait 30 secs just to get to home screen.
Value
2
Response from Samsung USBy R&R, April 16, 2026
Greetings Maxxforge,
We understand how frustrating this situation has been, and we appreciate you sharing your experience. The Galaxy A17 5G is designed for essential tasks, and your feedback regarding its responsiveness and reliability highlights what is most important in everyday use.
Based on the description you provided, it seems that your device may benefit from a software update. Software updates function like oil changes and tune-ups for your phone; they help keep everything running smoothly. Updates also enhance the user interface, improve security, and resolve minor bugs. We recommend updating your software whenever a new version becomes available to ensure that your device remains in optimal condition.
If a system update is available, please install it to keep your phone operating smoothly. However, be aware that during the update process, your device cannot be used, and files will be temporarily inaccessible. You also will not be able to make calls, even to emergency services. Additionally, you may notice some differences in the device's interface once the update is complete.
Thank you for being part of the Samsung family. To update your software, use two fingers to swipe down from the top right corner of the screen and tap the Settings icon. Next, swipe to find and tap on Software Update or System Updates; this may vary based on your model.
Tap on Download and Install, Check for System Updates, or Check for Software Updates, depending on your carrier. If an update is available, it should begin downloading automatically, though you may need to tap Download Now on some devices. Once the download is complete, follow the on-screen instructions to install the update.
You can also enable or disable the Auto Download over Wi-Fi option. When enabled, your phone or tablet will automatically update when connected to a Wi-Fi network. If turned off, you will need to update your device manually.
If you’d like to check the current software version on your device, go to Settings, tap About Phone or About Tablet, and then select Software Information. If you encounter concerns with a failed software update, you can refer to our guides for assistance. For more tips on keeping your device's software up to date, please check out the link provided below. If you need further help, don't hesitate to reach out to our Samsung Support Team. Thank you for your review, and we appreciate your choice of Samsung!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We understand how frustrating this situation has been, and we appreciate you sharing your experience. The Galaxy A17 5G is designed for essential tasks, and your feedback regarding its responsiveness and reliability highlights what is most important in everyday use.
Based on the description you provided, it seems that your device may benefit from a software update. Software updates function like oil changes and tune-ups for your phone; they help keep everything running smoothly. Updates also enhance the user interface, improve security, and resolve minor bugs. We recommend updating your software whenever a new version becomes available to ensure that your device remains in optimal condition.
If a system update is available, please install it to keep your phone operating smoothly. However, be aware that during the update process, your device cannot be used, and files will be temporarily inaccessible. You also will not be able to make calls, even to emergency services. Additionally, you may notice some differences in the device's interface once the update is complete.
Thank you for being part of the Samsung family. To update your software, use two fingers to swipe down from the top right corner of the screen and tap the Settings icon. Next, swipe to find and tap on Software Update or System Updates; this may vary based on your model.
Tap on Download and Install, Check for System Updates, or Check for Software Updates, depending on your carrier. If an update is available, it should begin downloading automatically, though you may need to tap Download Now on some devices. Once the download is complete, follow the on-screen instructions to install the update.
You can also enable or disable the Auto Download over Wi-Fi option. When enabled, your phone or tablet will automatically update when connected to a Wi-Fi network. If turned off, you will need to update your device manually.
If you’d like to check the current software version on your device, go to Settings, tap About Phone or About Tablet, and then select Software Information. If you encounter concerns with a failed software update, you can refer to our guides for assistance. For more tips on keeping your device's software up to date, please check out the link provided below. If you need further help, don't hesitate to reach out to our Samsung Support Team. Thank you for your review, and we appreciate your choice of Samsung!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This phone does what I need.
on April 13, 2026
Posted by: 3mom3grand
[This review was collected as part of a promotion.] This A15 phone is basically what I need. Issues with 5g on an ongoing basis, not sure if it's because of older building I am in or limited towers.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung a17
on April 13, 2026
Posted by: Sungsam
[This review was collected as part of a promotion.] Well I do like the device and I have had no problems streaming or with the Samsung Ai
Value
5
Written by a customer while visiting Samsung US