Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(2,309 Reviews)
Rating breakdown 2,309 reviews
5 Stars
1,394
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
3
GLITCHY OS
on May 25, 2026
Posted by: Willbilly76
[This review was collected as part of a promotion.] Traded my old phone because it was starting to glitch. Bought the A17 as a budget option. My family has used the A series for years with no complaints, but the new A17 is as glitchy or worse than my old phone. Ryan multiple diagnostics and there's no apparent reason. My wife is due a phone and I have advised her not to get the A17. As a longtime loyal Samsung customer, this is very disappointing.
Value
3
Response from Samsung USBy R&R, May 28, 2026
Hi there Willbilly76,
Thank you for sharing your review of the Galaxy A17 5G. We appreciate you taking the time to discuss your upgrade experience and how the device has been fitting into your daily use.
We understand your perspective on the Galaxy A17 5G. This device may require some adjustments to perform optimally. It might be time to give it a good spring cleaning. Don't worry; there's no need to uninstall the app or reset your phone or tablet. Simply clearing the app's cache or data can help. Doing this will remove any problematic files or bugs that may be affecting the app.
You can also take advantage of your phone or tablet’s Device Care features to limit background apps and extend battery life. Clearing the app cache acts like a cleanse for your apps, eliminating residual files that could be slowing them down.
To clear the cache, open Settings, swipe to and tap on Apps, select or search for the app you want to clear, tap Storage, and then tap Clear cache. This is something you may want to do every few days for optimal performance.
For more information, please check out the online article linked below. We truly value your feedback, and thank you for being a long-time Samsung customer.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your review of the Galaxy A17 5G. We appreciate you taking the time to discuss your upgrade experience and how the device has been fitting into your daily use.
We understand your perspective on the Galaxy A17 5G. This device may require some adjustments to perform optimally. It might be time to give it a good spring cleaning. Don't worry; there's no need to uninstall the app or reset your phone or tablet. Simply clearing the app's cache or data can help. Doing this will remove any problematic files or bugs that may be affecting the app.
You can also take advantage of your phone or tablet’s Device Care features to limit background apps and extend battery life. Clearing the app cache acts like a cleanse for your apps, eliminating residual files that could be slowing them down.
To clear the cache, open Settings, swipe to and tap on Apps, select or search for the app you want to clear, tap Storage, and then tap Clear cache. This is something you may want to do every few days for optimal performance.
For more information, please check out the online article linked below. We truly value your feedback, and thank you for being a long-time Samsung customer.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I like my phone
on May 25, 2026
Posted by: Dougs1lover
[This review was collected as part of a promotion.] Galaxy A series phones are good quality. I wo I ld suggest the Galaxy A series phones to anyone that like Samsung phones. The Galaxy AI is ok but I'm not big on AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
GOOD for a Non-Galaxy
on May 25, 2026
Posted by: Fabcab
[This review was collected as part of a promotion.] It's a good economical Samsung phone especially to give to a young child or elderly. It has every feature possibly available in the Galaxy series but with limitations. It's a Samsung product with lesser quality materials, specs and camera. Overall, it's worth it if you want a Samsung without the high price of the Galaxy series.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone.
on May 25, 2026
Posted by: Michilater
[This review was collected as part of a promotion.] Galaxy AI is incredible. It like life on easy mode. From day to day tasks to extensive research. The galaxy fits in the palm of my hand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Slow for games
on May 25, 2026
Posted by: Wald90
[This review was collected as part of a promotion.] Very slow for gaming but fine otherwise, would not recommend this phone
Value
3
Response from Samsung USBy R&R, May 28, 2026
Hey Wald90,
Thank you for taking the time to review your Galaxy A17 5G. Your phone’s performance can depend heavily on how you use it. If you’re noticing your phone slow down while gaming, a simple restart can help. Restarting your device clears memory, shuts down background processes, and gives your phone a fresh start, think of it as a power nap for your Galaxy.
To improve gaming performance, you can also quickly free up memory (RAM). Just navigate to Settings → Device care → Memory, and select "Clean now" to close background apps.
For more information, please check out the online article linked below. We appreciate you sharing your experience with us. Thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to review your Galaxy A17 5G. Your phone’s performance can depend heavily on how you use it. If you’re noticing your phone slow down while gaming, a simple restart can help. Restarting your device clears memory, shuts down background processes, and gives your phone a fresh start, think of it as a power nap for your Galaxy.
To improve gaming performance, you can also quickly free up memory (RAM). Just navigate to Settings → Device care → Memory, and select "Clean now" to close background apps.
For more information, please check out the online article linked below. We appreciate you sharing your experience with us. Thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
my mom got me this the device is good!
on May 25, 2026
Posted by: artfulwand
[This review was collected as part of a promotion.] The device I has a gabb phone before now I have a a17 this a really good device it just it sometimes lag a lot galaxy ai
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
It has great features
on May 25, 2026
Posted by: Carlonickolas
[This review was collected as part of a promotion.] Call,text, videos, and pictures ,it helps me sleep at night also.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Model
on May 25, 2026
Posted by: BrackishMind
[This review was collected as part of a promotion.] This phone works really well and has all the features you could possibly need one of which I use frequently, the new Galaxy AI app. I see the software only getting better from here.
Value
4
Written by a customer while visiting Samsung US