Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(890 Reviews)
Rating breakdown 890 reviews
5 Stars
548
4 Stars
201
3 Stars
67
2 Stars
33
1 Star
41
0%of customers recommend this product.
(
0 out of
5)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
5
I enjoy the phone the phone works well it takes
on April 13, 2026
Posted by: NajeemMcGraw
[This review was collected as part of a promotion.] Galaxy AI is a good function on the phone I use my phone for work for play and for social rights excellent brand of phone Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A17 5G
on April 13, 2026
Posted by: Jennie
[This review was collected as part of a promotion.] Galaxy Ai is superurb and the Galacy is amazing in quality style and performance. Abundant amount of storage as well as exceptional support. I would refer the Galaxy A17 to anyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
A17 - NOT A GOOD PHONE
on April 13, 2026
Posted by: DeeDenver
[This review was collected as part of a promotion.] I went from a Note10+ to this phone, huge downgrade. It's slow and fumbles through everything I do. I'm going to back to one of the higher quality phones. I wouldn't recommend this phone. I had my Note 10+ for 5 1/2 years. I loved it.
Value
2
Response from Samsung USBy R&R, April 15, 2026
Howdy DeeDenver,
It's impressive that you've held onto your Note10+ for so long. The Galaxy A17 5G is designed for everyday use, and your feedback emphasizes the importance of performance and responsiveness when transitioning from a flagship device. We understand that adjusting to a new feel can take time, but please know that we are here to support you when you decide to upgrade. We encourage you to explore some of our Galaxy S series models, and we hope you find one that meets your needs. Thank you for being a valued member of the Samsung family.
-Ty
Samsung Support
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It's impressive that you've held onto your Note10+ for so long. The Galaxy A17 5G is designed for everyday use, and your feedback emphasizes the importance of performance and responsiveness when transitioning from a flagship device. We understand that adjusting to a new feel can take time, but please know that we are here to support you when you decide to upgrade. We encourage you to explore some of our Galaxy S series models, and we hope you find one that meets your needs. Thank you for being a valued member of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Quick, reliable, good quality pictures
on April 13, 2026
Posted by: MotherEs
[This review was collected as part of a promotion.] Galaxy AI is very helpful I've used it a few times it always come through when I need it the most. The phone its self is great quality perfect for streaming and recording, easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product slows down a lot
on April 13, 2026
Posted by: Ren480jr
[This review was collected as part of a promotion.] I use my device for everything but it's slowing down on me alone would like to know what I can do to get it going faster again
Value
3
Response from Samsung USBy R&R, April 16, 2026
Hello Ren480jr,
Thank you for sharing how you use your device. The Galaxy A17 5G is designed for everyday tasks, and your feedback about its long-term performance highlights what is important for keeping it running smoothly. To enhance your device's performance, there are several troubleshooting steps you can take. One of the easiest and most effective options is to perform a quick optimization.
To stay informed about your device's performance, you can use the Device Care feature. It gives you an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for quicker and better performance.
The Quick Optimization feature improves your device's performance by identifying apps that consume excessive battery power. It clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps. Optimizing your phone is quick and simple.
To optimize your device, go to Settings, swipe to and tap on Device care. From there, tap on Optimize Now, and then tap Done. The process is fast and straightforward, and it will inform you of areas that need improvement and how to address them.
For more information on how to keep your device performing optimally, please check out the link provided below. Thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing how you use your device. The Galaxy A17 5G is designed for everyday tasks, and your feedback about its long-term performance highlights what is important for keeping it running smoothly. To enhance your device's performance, there are several troubleshooting steps you can take. One of the easiest and most effective options is to perform a quick optimization.
To stay informed about your device's performance, you can use the Device Care feature. It gives you an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for quicker and better performance.
The Quick Optimization feature improves your device's performance by identifying apps that consume excessive battery power. It clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps. Optimizing your phone is quick and simple.
To optimize your device, go to Settings, swipe to and tap on Device care. From there, tap on Optimize Now, and then tap Done. The process is fast and straightforward, and it will inform you of areas that need improvement and how to address them.
For more information on how to keep your device performing optimally, please check out the link provided below. Thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Brand new with system ui failures
on April 13, 2026
Posted by: Unhappy
[This review was collected as part of a promotion.] Upgraded my old device to this. Everything I do has a delay like the device is lagging. If I try to do anything while it's charging or I have more than 1 app open at a time, I get a system ui error and have to force restart the device. Bluetooth periodically disconnects.
Value
1
Response from Samsung USBy R&R, April 16, 2026
Hi Unhappy,
We hear how frustrating this has been and appreciate you sharing it. The Galaxy A17 5G is designed for everyday use, and your feedback around performance, multitasking, and connectivity highlights what matters most in reliability. If your device keep crashing regardless of which app(s) you use then proceed to the last section on performing a factory reset. If your device only seems to crash when you're using a certain app please follow the below sections first: you may not need to perform a factory reset. There are several potential causes for an app crashing frequently on your Samsung Galaxy device and there are steps below to troubleshoot them. Before taking any further steps, though, please update your device's software as this may solve the behavior. (Note that the following steps may differ slightly for your Galaxy device):
1. From the Home screen touch Apps.
2. Touch Settings (you may need to swipe left or right to locate it first).
3. Touch About device.
4. Touch Software update.
5. Touch Update.
If an app continues to crash frequently after the software update (or if no software update was available), please continue reading. It could be a concerning app. Some third-party apps are better made than others. It's worth checking the reviews for any concerning apps in the Google Play or Samsung Apps stores to see whether frequent crashes are common for other users, especially those with the same Samsung Galaxy device as yours. If this is the case, consider contacting the app's developer to ask about bug fixes for your device. Samsung cannot improve the stability of third-party apps, so it is up to the developer to improve their app.
1. From the Home screen touch Apps.
2. Touch Manage Applications (you may need to swipe left or right to locate it first).
3. Touch the application that keeps crashing.
4. Touch Clear Data and Clear Cache
Please keep in mind that if you are using processing-heavy apps, they may slow your device down. These are apps that use your device’s hardware, such as GPS, Bluetooth, or sometimes the camera. You can keep your device running smoothly by doing a quick optimization in Device care as well. Please see the link below for how to resolve concerns when your device is running slowly. Thank you for being part of the Samsung family.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We hear how frustrating this has been and appreciate you sharing it. The Galaxy A17 5G is designed for everyday use, and your feedback around performance, multitasking, and connectivity highlights what matters most in reliability. If your device keep crashing regardless of which app(s) you use then proceed to the last section on performing a factory reset. If your device only seems to crash when you're using a certain app please follow the below sections first: you may not need to perform a factory reset. There are several potential causes for an app crashing frequently on your Samsung Galaxy device and there are steps below to troubleshoot them. Before taking any further steps, though, please update your device's software as this may solve the behavior. (Note that the following steps may differ slightly for your Galaxy device):
1. From the Home screen touch Apps.
2. Touch Settings (you may need to swipe left or right to locate it first).
3. Touch About device.
4. Touch Software update.
5. Touch Update.
If an app continues to crash frequently after the software update (or if no software update was available), please continue reading. It could be a concerning app. Some third-party apps are better made than others. It's worth checking the reviews for any concerning apps in the Google Play or Samsung Apps stores to see whether frequent crashes are common for other users, especially those with the same Samsung Galaxy device as yours. If this is the case, consider contacting the app's developer to ask about bug fixes for your device. Samsung cannot improve the stability of third-party apps, so it is up to the developer to improve their app.
1. From the Home screen touch Apps.
2. Touch Manage Applications (you may need to swipe left or right to locate it first).
3. Touch the application that keeps crashing.
4. Touch Clear Data and Clear Cache
Please keep in mind that if you are using processing-heavy apps, they may slow your device down. These are apps that use your device’s hardware, such as GPS, Bluetooth, or sometimes the camera. You can keep your device running smoothly by doing a quick optimization in Device care as well. Please see the link below for how to resolve concerns when your device is running slowly. Thank you for being part of the Samsung family.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product has been durable is worth the price h
on April 13, 2026
Posted by: lazerhshshdhs
[This review was collected as part of a promotion.] It is a very adorable device works well speakers are great
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on April 13, 2026
Posted by: SASSYSIXER
[This review was collected as part of a promotion.] I use my phone for gaming and reading. I use galaxy Ai to to help find functions on my phone. Set up was very easy. Only thing I'm having an issue with is the keyboard. I have to make sure that it spaces . Other then that it has been wonderful
Value
5
Written by a customer while visiting Samsung US