Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Average customer rating
4.3
(890 Reviews)
Rating breakdown 890 reviews
5 Stars
548
4 Stars
201
3 Stars
67
2 Stars
33
1 Star
41
0%of customers recommend this product.
(
0 out of
5)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (Verizon)
Customer Rating
2
Dont buy This product is Glitchy and Staggers
on April 13, 2026
Posted by: Maxxforge
[This review was collected as part of a promotion.] Im old so i use a phone for a phone and dont download any high memory usage apps. Phone takes forever to just open the camera app. It reboot all the time for no reason and is slow. Missed calls because the phone barely works. It's just black screen and wait 30 secs just to get to home screen.
Value
2
Response from Samsung USBy R&R, April 16, 2026
Greetings Maxxforge,
We understand how frustrating this situation has been, and we appreciate you sharing your experience. The Galaxy A17 5G is designed for essential tasks, and your feedback regarding its responsiveness and reliability highlights what is most important in everyday use.
Based on the description you provided, it seems that your device may benefit from a software update. Software updates function like oil changes and tune-ups for your phone; they help keep everything running smoothly. Updates also enhance the user interface, improve security, and resolve minor bugs. We recommend updating your software whenever a new version becomes available to ensure that your device remains in optimal condition.
If a system update is available, please install it to keep your phone operating smoothly. However, be aware that during the update process, your device cannot be used, and files will be temporarily inaccessible. You also will not be able to make calls, even to emergency services. Additionally, you may notice some differences in the device's interface once the update is complete.
Thank you for being part of the Samsung family. To update your software, use two fingers to swipe down from the top right corner of the screen and tap the Settings icon. Next, swipe to find and tap on Software Update or System Updates; this may vary based on your model.
Tap on Download and Install, Check for System Updates, or Check for Software Updates, depending on your carrier. If an update is available, it should begin downloading automatically, though you may need to tap Download Now on some devices. Once the download is complete, follow the on-screen instructions to install the update.
You can also enable or disable the Auto Download over Wi-Fi option. When enabled, your phone or tablet will automatically update when connected to a Wi-Fi network. If turned off, you will need to update your device manually.
If you’d like to check the current software version on your device, go to Settings, tap About Phone or About Tablet, and then select Software Information. If you encounter concerns with a failed software update, you can refer to our guides for assistance. For more tips on keeping your device's software up to date, please check out the link provided below. If you need further help, don't hesitate to reach out to our Samsung Support Team. Thank you for your review, and we appreciate your choice of Samsung!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We understand how frustrating this situation has been, and we appreciate you sharing your experience. The Galaxy A17 5G is designed for essential tasks, and your feedback regarding its responsiveness and reliability highlights what is most important in everyday use.
Based on the description you provided, it seems that your device may benefit from a software update. Software updates function like oil changes and tune-ups for your phone; they help keep everything running smoothly. Updates also enhance the user interface, improve security, and resolve minor bugs. We recommend updating your software whenever a new version becomes available to ensure that your device remains in optimal condition.
If a system update is available, please install it to keep your phone operating smoothly. However, be aware that during the update process, your device cannot be used, and files will be temporarily inaccessible. You also will not be able to make calls, even to emergency services. Additionally, you may notice some differences in the device's interface once the update is complete.
Thank you for being part of the Samsung family. To update your software, use two fingers to swipe down from the top right corner of the screen and tap the Settings icon. Next, swipe to find and tap on Software Update or System Updates; this may vary based on your model.
Tap on Download and Install, Check for System Updates, or Check for Software Updates, depending on your carrier. If an update is available, it should begin downloading automatically, though you may need to tap Download Now on some devices. Once the download is complete, follow the on-screen instructions to install the update.
You can also enable or disable the Auto Download over Wi-Fi option. When enabled, your phone or tablet will automatically update when connected to a Wi-Fi network. If turned off, you will need to update your device manually.
If you’d like to check the current software version on your device, go to Settings, tap About Phone or About Tablet, and then select Software Information. If you encounter concerns with a failed software update, you can refer to our guides for assistance. For more tips on keeping your device's software up to date, please check out the link provided below. If you need further help, don't hesitate to reach out to our Samsung Support Team. Thank you for your review, and we appreciate your choice of Samsung!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This phone does what I need.
on April 13, 2026
Posted by: 3mom3grand
[This review was collected as part of a promotion.] This A15 phone is basically what I need. Issues with 5g on an ongoing basis, not sure if it's because of older building I am in or limited towers.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung a17
on April 13, 2026
Posted by: Sungsam
[This review was collected as part of a promotion.] Well I do like the device and I have had no problems streaming or with the Samsung Ai
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product ALWAYS has great features
on April 13, 2026
Posted by: Gerbalis
[This review was collected as part of a promotion.] I like this flagship model, I got it for my mom and my niece and they both love their phones
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Phone freezes alot
on April 13, 2026
Posted by: Down2earth
[This review was collected as part of a promotion.] I watch movies and animation on my device. Also play games.
Value
3
Response from Samsung USBy R&R, April 15, 2026
Good day Down2earth,
Thank you for sharing how you use your phone. The Galaxy A17 5G is designed for everyday entertainment and tasks, and your feedback about freezing highlights where performance matters most. Thank you for being part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing how you use your phone. The Galaxy A17 5G is designed for everyday entertainment and tasks, and your feedback about freezing highlights where performance matters most. Thank you for being part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone!
on April 13, 2026
Posted by: Cheto509
[This review was collected as part of a promotion.] I record youtube content with my phone all the time! Great camera!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good memory for my use
on April 13, 2026
Posted by: Anonprime
[This review was collected as part of a promotion.] I like me phone, good price, for the memory and operating system.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This device is great for work
on April 13, 2026
Posted by: GalaxyAIUser
[This review was collected as part of a promotion.] I use my galaxy for work and also to FaceTime my daughter in Mexico. Im very happy that I can continue to be in touch with my daughter who lives in a different country. I also am happy that the Galaxy AI helps me complete my work tasks that involves really complicated math.
Value
4
Written by a customer while visiting Samsung US