Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Average customer rating
4.3
(890 Reviews)
Rating breakdown 890 reviews
5 Stars
548
4 Stars
201
3 Stars
67
2 Stars
33
1 Star
41
0%of customers recommend this product.
(
0 out of
5)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Customer Rating
1
This product hangs a lot not so good celpone
on April 13, 2026
Posted by: Meck2tofix
[This review was collected as part of a promotion.] I use it every day and it hangs a lot of times it's always loading when I'm watching movie and when I'm typing also it doesn't work properly
Value
1
Response from Samsung USBy R&R, April 14, 2026
Hi there Meck2tofix,
Thank you for sharing your thoughts. The Galaxy A17 5G is designed for everyday use, and your insights about its responsiveness and streaming capabilities emphasize what is essential for a smooth experience. We appreciate you being a part of the Samsung family.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your thoughts. The Galaxy A17 5G is designed for everyday use, and your insights about its responsiveness and streaming capabilities emphasize what is essential for a smooth experience. We appreciate you being a part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Not good poor quality
on April 13, 2026
Posted by: Kat1234
[This review was collected as part of a promotion.] This phone really doesn't work very seamlessly. It has to constantly reboot and has just done so without prompting. Galaxy AI isn't good and always turns on when I don't want it too.
Value
1
Response from Samsung USBy R&R, April 14, 2026
Hello Kat1234,
Thank you for sharing your experience with your Galaxy A17 5G. This device is designed to deliver a simple, connected experience, and your feedback on its performance and controls is invaluable.
If you are experiencing random or constant reboots on your phone or tablet, it may be caused by certain apps. To troubleshoot, try the following steps: perform a software update, conduct a factory reset, or enable Safe Mode to see if an app is causing the problem.
For detailed instructions on how to troubleshoot your device, please see the link below. Thank you for being part of the Samsung family!
Samsung phone or tablet reboots repeatedly
https://www.samsung.com/us/support/troubleshoot/TSG10001548/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A17 5G. This device is designed to deliver a simple, connected experience, and your feedback on its performance and controls is invaluable.
If you are experiencing random or constant reboots on your phone or tablet, it may be caused by certain apps. To troubleshoot, try the following steps: perform a software update, conduct a factory reset, or enable Safe Mode to see if an app is causing the problem.
For detailed instructions on how to troubleshoot your device, please see the link below. Thank you for being part of the Samsung family!
Samsung phone or tablet reboots repeatedly
https://www.samsung.com/us/support/troubleshoot/TSG10001548/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very easy 2 navigate
on April 13, 2026
Posted by: Bananas
[This review was collected as part of a promotion.] Can watch movies play music 4 free easy 2 navigate easy 2 use self explanatory runs great fast speed had along time last very long no wear and tear after 3 years
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
My first samsung phone the good and the bad
on April 13, 2026
Posted by: Billybo
[This review was collected as part of a promotion.] This was my first samsung and at first I loved it and still do , but after three months it would crash every once in again now , around eight months later , it crashes at least once a day is extremely and is extremely glitchy
Value
3
Response from Samsung USBy R&R, April 14, 2026
Hey there Billybo,
Thank you for your honesty and for choosing Samsung for your first experience. The Galaxy A17 5G is designed for everyday use, and your feedback on long-term performance underscores how important reliability is over time. I understand that when your Galaxy phone freezes or crashes, it can be quite frustrating. The good news is that these concerns can likely be resolved without sending your device in for service.
You can take a few simple steps to prevent future freezes and crashes. For instance, rebooting your phone and keeping your software updated are effective measures. Additionally, ensuring that your device has enough storage space can make a significant difference. If your phone or tablet is low on storage, you can optimize your device using the Device Care feature. You may also want to back up extra files with Smart Switch or through your Samsung or Google account.
For more information on how to keep your device running smoothly and to free up storage space, please check out the link provided below. Thank you for your feedback and for being part of the Samsung family!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your honesty and for choosing Samsung for your first experience. The Galaxy A17 5G is designed for everyday use, and your feedback on long-term performance underscores how important reliability is over time. I understand that when your Galaxy phone freezes or crashes, it can be quite frustrating. The good news is that these concerns can likely be resolved without sending your device in for service.
You can take a few simple steps to prevent future freezes and crashes. For instance, rebooting your phone and keeping your software updated are effective measures. Additionally, ensuring that your device has enough storage space can make a significant difference. If your phone or tablet is low on storage, you can optimize your device using the Device Care feature. You may also want to back up extra files with Smart Switch or through your Samsung or Google account.
For more information on how to keep your device running smoothly and to free up storage space, please check out the link provided below. Thank you for your feedback and for being part of the Samsung family!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone the UI system makes phone restart
on April 13, 2026
Posted by: James420
[This review was collected as part of a promotion.] My Galaxy A17 is a decent phone I use it for emails and business play a few games and watch movies when out and about the only real issues I have with it is UI system makes it restart and it tends to hide texts and stuff in the background that make it lock up other than that it's a great phone
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great.. I love taking pictures
on April 13, 2026
Posted by: Andrea
[This review was collected as part of a promotion.] This product is great. I work on my ohine alot and having the ability to share and sync to my computer is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung A17
on April 13, 2026
Posted by: Smitty73
[This review was collected as part of a promotion.] Great phone at a great price. Got it for my daughter and it is perfect for her. The galaxy AI is very useful and works as it should.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone easy to use
on April 13, 2026
Posted by: Jacob2121
[This review was collected as part of a promotion.] Great phone works very well pictures and graat,sound quality is very excellent
Value
5
Written by a customer while visiting Samsung US