Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Average customer rating
4.3
(3,210 Reviews)
Rating breakdown 3,210 reviews
5 Stars
1,920
4 Stars
709
3 Stars
296
2 Stars
146
1 Star
139
33%of customers recommend this product.
(
6 out of
18)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Customer Rating
2
A17 lagging
on August 10, 2026
Posted by: Alice89lost
[This review was collected as part of a promotion.] I chose to review the a17 my current device it's has a lagging issue constantly freezing and around sucks maybe its because im used to the ultra or the note but the processor suck on this device
Value
2
Response from Samsung USBy R&R, August 18, 2026
Hey there Alice89lost,
Thank you for choosing the Galaxy A17 5G and for sharing your experience with us. This device features a spacious display, 5G connectivity, and a reliable battery, all designed to enhance your everyday communication and entertainment. We understand that experiencing constant lag and freezing can be frustrating, especially if you're accustomed to the Galaxy Ultra and Note devices.
To learn more about optimizing your device's performance, please check the link below for helpful tips and troubleshooting steps. Your feedback is invaluable as it helps us refine the Samsung experience.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for choosing the Galaxy A17 5G and for sharing your experience with us. This device features a spacious display, 5G connectivity, and a reliable battery, all designed to enhance your everyday communication and entertainment. We understand that experiencing constant lag and freezing can be frustrating, especially if you're accustomed to the Galaxy Ultra and Note devices.
To learn more about optimizing your device's performance, please check the link below for helpful tips and troubleshooting steps. Your feedback is invaluable as it helps us refine the Samsung experience.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Outdated but loved
on August 10, 2026
Posted by: Addalove
[This review was collected as part of a promotion.] I've had this phone for a few years now and am lucky to have it by the grace of God. I was in a really bad way and found help, whom I'll always be grateful to, they bought me this wonderful phone and it has never let me down. I have used it for resumes, important emails, calls, texts and of course GAMES. It has wonderful graphics, the phone itself is sturdy and I've dropped in once or twice but has yet to crack. I would chose this phone again! Thanks be to the galaxy ones!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I was forced to upgrade.
on August 10, 2026
Posted by: Bebe730
[This review was collected as part of a promotion.] Apparently my app couldn't update cause my phone was out of date. So I was FORCED to upgrade! I had a samsung J7 star and it was a dream! This phone is annoying and hard to navigate.
Value
2
Response from Samsung USBy R&R, August 18, 2026
Aloha Bebe730,
Thank you for continuing with Samsung and sharing your experience with the transition to the Galaxy A17 5G. Its large display, 5G connectivity, and long-lasting battery are designed to keep essential apps and communication easily accessible. We understand that adjusting to a new interface can be challenging, especially after being comfortable with your previous Galaxy J7 Star. Your feedback is valuable and helps us work toward creating a more intuitive Samsung experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for continuing with Samsung and sharing your experience with the transition to the Galaxy A17 5G. Its large display, 5G connectivity, and long-lasting battery are designed to keep essential apps and communication easily accessible. We understand that adjusting to a new interface can be challenging, especially after being comfortable with your previous Galaxy J7 Star. Your feedback is valuable and helps us work toward creating a more intuitive Samsung experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
My samsung
on August 10, 2026
Posted by: Bambie
[This review was collected as part of a promotion.] I chose my Samsung A17 because I love the photos and how well they look. I use my phone daily for work watching anime and other everyday task
Value
2
Response from Samsung USBy R&R, August 18, 2026
Hi Bambie,
Thank you for choosing the Galaxy A17 5G and for sharing how you use it every day. Its impressive camera, large display, and 5G connectivity make it a versatile companion for work, entertainment, and daily tasks. We are delighted to hear that you enjoy the quality of your photos and appreciate having the Galaxy with you throughout the day. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for choosing the Galaxy A17 5G and for sharing how you use it every day. Its impressive camera, large display, and 5G connectivity make it a versatile companion for work, entertainment, and daily tasks. We are delighted to hear that you enjoy the quality of your photos and appreciate having the Galaxy with you throughout the day. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Phone is good but space runs it slow
on August 10, 2026
Posted by: Mommaof6
[This review was collected as part of a promotion.] I chose your phone over most quality features. I like the size and the cases are most definitely helpful in protecting my phone.
I use my phone everyday. I have kids so keeping track of appointments, school dates and activities, family conferences and personal life too.
I love how I can connect with my kids and there emails. Even if they have different phones.
Besides that, hands free isnt always spot on, it does freeze or glitch if space is running low. Streaming is good as long as there is adequate wifi.
Ive used Samsung phones for over 20 years.
I use my phone everyday. I have kids so keeping track of appointments, school dates and activities, family conferences and personal life too.
I love how I can connect with my kids and there emails. Even if they have different phones.
Besides that, hands free isnt always spot on, it does freeze or glitch if space is running low. Streaming is good as long as there is adequate wifi.
Ive used Samsung phones for over 20 years.
Value
2
Response from Samsung USBy R&R, August 18, 2026
Hello there Mommaof6,
Thank you for being a long-time Samsung customer and for sharing how the Galaxy A17 5G supports your busy daily life. Its spacious display, connectivity features, and versatile Galaxy ecosystem make it ideal for family communication, scheduling, streaming, and daily tasks. We understand that low storage, occasional freezing, and inconsistent hands-free performance can affect your experience. Please see the link below for tips on optimizing the performance of your Galaxy A17 5G. Your feedback helps us continue to improve the Samsung experience.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/Use
Modes and Routines on your Galaxy phone or tablet
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for being a long-time Samsung customer and for sharing how the Galaxy A17 5G supports your busy daily life. Its spacious display, connectivity features, and versatile Galaxy ecosystem make it ideal for family communication, scheduling, streaming, and daily tasks. We understand that low storage, occasional freezing, and inconsistent hands-free performance can affect your experience. Please see the link below for tips on optimizing the performance of your Galaxy A17 5G. Your feedback helps us continue to improve the Samsung experience.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/Use
Modes and Routines on your Galaxy phone or tablet
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Slow reaction time , slow taking pictures, over h
on August 10, 2026
Posted by: Saintcaps24
[This review was collected as part of a promotion.] I chose to never buy this phone again.
Make phone better please.
Make phone better please.
Value
2
Response from Samsung USBy R&R, August 17, 2026
Hiya Saintcaps24,
Thank you for sharing your experience with the Galaxy A17 5G. Its large display, 5G connectivity, and capable camera are designed to enhance everyday communication, browsing, and photography. We understand how frustrating it can be when response times are slow and pictures are delayed, especially when you need your phone to react quickly. Your feedback is valuable in helping us improve the Samsung experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. Its large display, 5G connectivity, and capable camera are designed to enhance everyday communication, browsing, and photography. We understand how frustrating it can be when response times are slow and pictures are delayed, especially when you need your phone to react quickly. Your feedback is valuable in helping us improve the Samsung experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Not a very good reliable phone.
on August 10, 2026
Posted by: CeeDeeLambChop1
[This review was collected as part of a promotion.] Phone lags bad, says systems ui not responding randomly. Was a good phone for the first 2 months I had it and ever since its gave me nothing but problems. Dont recommend.
Value
1
Response from Samsung USBy R&R, August 17, 2026
Good day CeeDeeLambChop1,
Thank you for sharing your experience with the Galaxy A17 5G. Its spacious display, 5G connectivity, and reliable battery are designed to enhance everyday communication and entertainment. We understand how disruptive lag and repeated interruptions from the System UI can be, especially after the phone initially performed well. Your feedback is valuable as we continue to refine the Samsung experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. Its spacious display, 5G connectivity, and reliable battery are designed to enhance everyday communication and entertainment. We understand how disruptive lag and repeated interruptions from the System UI can be, especially after the phone initially performed well. Your feedback is valuable as we continue to refine the Samsung experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Product has been great
on August 10, 2026
Posted by: Hate2reboot
[This review was collected as part of a promotion.] My A17 has worked great with a couple of ecseptions. Battery life isn't the greatest, normally I have to charge my device 2 to 3 times in a normal day. Second, it's slow sometimes and I usually reboot the phone to get it fixed. Overall not a bad phone.
Value
4
Written by a customer while visiting Samsung US