Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Average customer rating
4.3
(895 Reviews)
Rating breakdown 895 reviews
5 Stars
551
4 Stars
202
3 Stars
68
2 Stars
33
1 Star
41
0%of customers recommend this product.
(
0 out of
5)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Customer Rating
3
Showing to be a disappointment
on April 3, 2026
Posted by: Smoke2lit
[This review was collected as part of a promotion.] First off this phone did not come with Galaxy AI which surprised me being that it's a new phone and online the A17 5G says it has Galaxy AI. Second thing is, the phone is terribly slow. I have to keep using Device Care to clean memory and I barely have any downloaded apps. It has a decent camera, way better than it's predecessors. It has no auxiliary jack for wired headphones. The phone lags, taking up to 30 seconds to make a call. It doesn't seem to multitask very well between apps. At the moment, I'm not very happy with it and samsung can't remotely fix it so I have to take it to a shop that can. I've been an avid samsung buyer for 20 years and this phone has given me the most issues.
Value
3
Response from Samsung USBy R&R, April 6, 2026
Hey there,
Thank you for your feedback. The Galaxy A17 5G is designed to balance performance and everyday usability, and it’s great to hear that you found the camera quality impressive. This device unlocks advanced AI features to simplify your daily tasks and boost your creativity. You can set up your default digital assistant, use Gemini for seamless app integration, explore Circle to quickly find information, and apply Background Effects with Edit Suggestions in the Gallery. These tools help create a smarter and more efficient user experience.
To maximize your Galaxy A17 5G's AI features and enjoy a smooth, user-friendly experience, please click the link below for more information. Features like Device Care help maintain consistent performance as you use your device. We also include tips on clearing your cache and deleting unused storage for better efficiency. Links for these tips and more are provided below. Thank you for choosing Samsung!
Use AI features on the Galaxy A17 5G
https://www.samsung.com/us/support/answer/ANS10010131/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback. The Galaxy A17 5G is designed to balance performance and everyday usability, and it’s great to hear that you found the camera quality impressive. This device unlocks advanced AI features to simplify your daily tasks and boost your creativity. You can set up your default digital assistant, use Gemini for seamless app integration, explore Circle to quickly find information, and apply Background Effects with Edit Suggestions in the Gallery. These tools help create a smarter and more efficient user experience.
To maximize your Galaxy A17 5G's AI features and enjoy a smooth, user-friendly experience, please click the link below for more information. Features like Device Care help maintain consistent performance as you use your device. We also include tips on clearing your cache and deleting unused storage for better efficiency. Links for these tips and more are provided below. Thank you for choosing Samsung!
Use AI features on the Galaxy A17 5G
https://www.samsung.com/us/support/answer/ANS10010131/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The product has great features
on April 3, 2026
Posted by: OllyA17
[This review was collected as part of a promotion.] My phone has unlimited features. It's mind-blowing what I can do with it. Even without an official business or address, it does it all. Amazingly striking to see 👀
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Technology is amazing
on April 3, 2026
Posted by: SShark
[This review was collected as part of a promotion.] Even though I'm behind on technology I still enjoy my phone. I have over 300+ apps and I don't have any problems with loading or storage. Samsung has always had reliable products. Thanks
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall I would say this is a good device!
on April 3, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I have the Sansung Galaxy A17 5G. I have really enjoyed it. It takes great photos, streaming is fast, rarely any lag whatsoever, really cool new features every time I update, security for my phone and web are excellent, and you really CANNOT beat the price! You don't just get what you paid for, but even better, you get a whole lot more! I'd recommend the Samsung Galaxy A17 5G to everyone. This device overall is really reliable and easy to use!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for price
on April 3, 2026
Posted by: Itsmygalaxy26
[This review was collected as part of a promotion.] Wonderful phone for price of it being cheap. Budget more space less lag. It works wonders for my kids
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is too slow for the model
on April 3, 2026
Posted by: Jswiney
[This review was collected as part of a promotion.] The galaxy ai isn't as good as say googlws gemeni or is it as fast and bixby has not worked properly on any galaxy device I've ever owned and also this phones processor should be much faster and the security should be much better from factory because it has been easily hacked by the smart switch or the muilticontrol function a few times. So all and all disappointed.
Value
3
Response from Samsung USBy R&R, April 6, 2026
Hey there Jswiney,
Thank you for taking the time to share this information. Galaxy AI and its built-in security features are designed to enhance your experience across your device. By exploring your settings and keeping your device updated, you can optimize performance.
You can also boost your device's performance with a quick optimization. The Quick Optimization feature detects apps that drain too much battery and removes unnecessary items from memory. It deletes unneeded files, scans for malware, and closes background apps.
Optimizing your phone is quick and easy. Go to the Settings menu, swipe to and tap on Device care. Then, tap "Optimize now" and, afterward, tap "Done."
Please find out more about how to keep your device running smoothly by checking out the link provided below. We appreciate your review. Thank you for being a Samsung customer!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share this information. Galaxy AI and its built-in security features are designed to enhance your experience across your device. By exploring your settings and keeping your device updated, you can optimize performance.
You can also boost your device's performance with a quick optimization. The Quick Optimization feature detects apps that drain too much battery and removes unnecessary items from memory. It deletes unneeded files, scans for malware, and closes background apps.
Optimizing your phone is quick and easy. Go to the Settings menu, swipe to and tap on Device care. Then, tap "Optimize now" and, afterward, tap "Done."
Please find out more about how to keep your device running smoothly by checking out the link provided below. We appreciate your review. Thank you for being a Samsung customer!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Not a great phone
on April 3, 2026
Posted by: Jdog42
[This review was collected as part of a promotion.] À little buggy and super glitch doesn't respect half of the time very slow to doesn't respond well when I push the home button or any buttons for that matter
buttons
buttons
Value
3
Response from Samsung USBy R&R, April 6, 2026
Hey tehre Jdog42,
Thank you for your feedback. The Galaxy A17 5G is designed to handle everyday tasks with ease. Keeping your device updated can enhance its responsiveness and navigation over time.
If your Galaxy device's touchscreen is frozen or unresponsive, it doesn’t necessarily indicate a problem with the device itself. The issue could be caused by a faulty app or even cracks in the screen.
To improve your device's touch response, consider enabling Touch Sensitivity. To do this, navigate to **Settings**, select **Display**, and turn on the **Touch sensitivity** toggle.
You can also optimize your device's performance using the Device Care feature. Just go to **Settings**, tap on **Device care**, and then select **Optimize now**. This will close all running apps and clear out unused memory, making your device easier to use and improving its performance.
For additional tips on resolving unresponsiveness, please check the link provided below. Thank you for your review and for being a Samsung customer.
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback. The Galaxy A17 5G is designed to handle everyday tasks with ease. Keeping your device updated can enhance its responsiveness and navigation over time.
If your Galaxy device's touchscreen is frozen or unresponsive, it doesn’t necessarily indicate a problem with the device itself. The issue could be caused by a faulty app or even cracks in the screen.
To improve your device's touch response, consider enabling Touch Sensitivity. To do this, navigate to **Settings**, select **Display**, and turn on the **Touch sensitivity** toggle.
You can also optimize your device's performance using the Device Care feature. Just go to **Settings**, tap on **Device care**, and then select **Optimize now**. This will close all running apps and clear out unused memory, making your device easier to use and improving its performance.
For additional tips on resolving unresponsiveness, please check the link provided below. Thank you for your review and for being a Samsung customer.
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung A17 5G
on April 3, 2026
Posted by: BranBran
[This review was collected as part of a promotion.] This phone is wonderful. Its so easy to get setup and use from the beginning to the end. It gives you step by step directions for easy activation and if you still need help they have Grmini the AI that can help even more. There is massive storage for your everyday use. So if you like to take pictures like I do you will have plenty of room to store them. 10 out of 10 highly recommend!!!
Value
5
Written by a customer while visiting Samsung US