Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Average customer rating
4.3
(896 Reviews)
Rating breakdown 896 reviews
5 Stars
551
4 Stars
202
3 Stars
69
2 Stars
33
1 Star
41
0%of customers recommend this product.
(
0 out of
5)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Customer Rating
5
I LOVE MY A17
on March 30, 2026
Posted by: Micra71
[This review was collected as part of a promotion.] I love how easy it is for me to use
It is user friendly and it is affordable hi tech device!
It is user friendly and it is affordable hi tech device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great and Like!
on March 30, 2026
Posted by: Herehere20022
[This review was collected as part of a promotion.] I really like the phone and it does everything needed. It has each dfeature I like including access to Galaxy AI. I would like the esim option too though.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Slow to load
on March 30, 2026
Posted by: Carkey
[This review was collected as part of a promotion.] Slow to load and lagging too much although it's has a great galaxy A.i on it.
Value
3
Response from Samsung USBy R&R, April 1, 2026
Hello Carkey,
Thank you for your feedback on the Galaxy A17 5G. We’re happy to hear that you enjoy the Galaxy AI features. Performance can vary depending on daily use, but many users find that with the right setup, the device supports their routine well.
To monitor and improve your device's performance, you can use the Device Care feature. This feature offers an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, more efficient performance.
To do this, go to Settings, swipe to and tap Device Care, then tap "Optimize now" and finally tap "Done."
For more tips on keeping your device running smoothly, please check out the online article linked below. We appreciate your feedback, and thank you for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy A17 5G. We’re happy to hear that you enjoy the Galaxy AI features. Performance can vary depending on daily use, but many users find that with the right setup, the device supports their routine well.
To monitor and improve your device's performance, you can use the Device Care feature. This feature offers an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, more efficient performance.
To do this, go to Settings, swipe to and tap Device Care, then tap "Optimize now" and finally tap "Done."
For more tips on keeping your device running smoothly, please check out the online article linked below. We appreciate your feedback, and thank you for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
AI and streaming is fantastic
on March 30, 2026
Posted by: AshTay
[This review was collected as part of a promotion.] GALAXY AI makes my daily life more convenient and is very helpful when I have questions or research. I use my device for quiet a bit of movie and show streaming and I usually do not have too many issues in quality of streaming or speed most of the time. I love galaxy devices and I plan to stick with galaxy devices 😀
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
100% RECOMMEND
on March 30, 2026
Posted by: Rissamay85
[This review was collected as part of a promotion.] Our whole household are Galaxy users. We won't use any other phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on March 30, 2026
Posted by: Sherri
[This review was collected as part of a promotion.] I used it to print documents , play games, download items, ordering online all for personal use. I never use AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
In the beginning, this phone is really good over t
on March 30, 2026
Posted by: Clumsy
[This review was collected as part of a promotion.] The phone would work pretty good over time.When it was new, but after a while, it would get more slower and slower, it would freeze a lot.It would crash on me, always resetting other than there.I mean it, it is a pretty good phone.Whenever it's brand new , but maybe work on some some of the flaws , it has
Value
3
Response from Samsung USBy R&R, April 1, 2026
Hello Clumsy,
We appreciate you sharing your experience with the Galaxy A17 5G. It’s great to hear that you enjoyed the phone when it was new. Your feedback highlights the importance of long-term performance for everyday use.
Is your device becoming glitchy or slow? To improve its performance, consider cleaning up your device's memory. You can do this by going to Settings, then swiping to and tapping "Device care." From there, tap "Memory," and then select "Clean now" to free up memory by stopping background apps. If you want to keep certain apps running in the background, you can add them to the excluded apps list so they aren't closed when using this feature.
A more thorough way to clean your phone's memory is to reboot it regularly. To restart your phone, swipe down from the top of the screen using two fingers to open the Quick settings panel, then tap the Power icon. Tap "Restart," and then tap "Restart" again. You may need to enter your PIN or password when the reboot is complete.
To further optimize your device's speed, please check out the online article linked below for more information. If you need additional assistance, don't hesitate to reach out to our Samsung Support Team. We are here to help. Thank you for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate you sharing your experience with the Galaxy A17 5G. It’s great to hear that you enjoyed the phone when it was new. Your feedback highlights the importance of long-term performance for everyday use.
Is your device becoming glitchy or slow? To improve its performance, consider cleaning up your device's memory. You can do this by going to Settings, then swiping to and tapping "Device care." From there, tap "Memory," and then select "Clean now" to free up memory by stopping background apps. If you want to keep certain apps running in the background, you can add them to the excluded apps list so they aren't closed when using this feature.
A more thorough way to clean your phone's memory is to reboot it regularly. To restart your phone, swipe down from the top of the screen using two fingers to open the Quick settings panel, then tap the Power icon. Tap "Restart," and then tap "Restart" again. You may need to enter your PIN or password when the reboot is complete.
To further optimize your device's speed, please check out the online article linked below for more information. If you need additional assistance, don't hesitate to reach out to our Samsung Support Team. We are here to help. Thank you for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very good phone
on March 30, 2026
Posted by: NachoLibre
[This review was collected as part of a promotion.] Yes this is the best phone that I have ever had that is fast and compatible for my experience that I have to you the phone fast speeds quick download and upload on all my apps and games with good music listening options and good screen control
Value
5
Written by a customer while visiting Samsung US