Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Average customer rating
4.3
(3,210 Reviews)
Rating breakdown 3,210 reviews
5 Stars
1,920
4 Stars
709
3 Stars
296
2 Stars
146
1 Star
139
33%of customers recommend this product.
(
6 out of
18)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Customer Rating
2
My Hot Baby Boy
on August 18, 2026
Posted by: sheamica
[This review was collected as part of a promotion.] Where can I even start? The Wallstreet journal calls me a device hoarder because I keep a phone for more than a year. I loved my A14 until it stopped working. I thought the A17 would be an appropriate upgrade but nah. The connection is trash: listening to music or watching YouTube sounds Chopped and Screwed. If your fingerprint doesn't work because of a restart or whatever, it doesn't tell you, the screen just stays blank. And the heat, my gosh, the heat. I've never had a hotter phone of any generation. Whilst charging, whilst watching, whilst gaming, the A17 is physically the hottest phone on the market! Seriously, I put it on a fan all the time. I chose a different phone next time
Value
2
Response from Samsung USBy R&R, August 24, 2026
Hello sheamica,
Thank you for sharing your experience with the Galaxy A17 5G. We’re glad to hear that you love your device! We understand that you want your phone to work optimally. The Galaxy A17 5G features a vibrant display, versatile entertainment options, and convenient biometric security for everyday use.
However, we recognize that issues like unreliable connectivity, fingerprint access problems, and noticeable heat during charging, streaming, or gaming can significantly impact your experience. To enhance your device's performance, we recommend optimizing it regularly.
We have a helpful resource linked below with detailed tips for keeping your device running smoothly. This can help prevent overheating and improve performance based on your usage needs. Thank you for sharing your observations as Samsung continues to refine the Galaxy experience.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. We’re glad to hear that you love your device! We understand that you want your phone to work optimally. The Galaxy A17 5G features a vibrant display, versatile entertainment options, and convenient biometric security for everyday use.
However, we recognize that issues like unreliable connectivity, fingerprint access problems, and noticeable heat during charging, streaming, or gaming can significantly impact your experience. To enhance your device's performance, we recommend optimizing it regularly.
We have a helpful resource linked below with detailed tips for keeping your device running smoothly. This can help prevent overheating and improve performance based on your usage needs. Thank you for sharing your observations as Samsung continues to refine the Galaxy experience.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Not as good as my last phone
on August 18, 2026
Posted by: Brian59chevy
[This review was collected as part of a promotion.] Not as good as my last Samsung phone, replace my Samsung 26 in March thinking I was upgrading, I had that phone for 4 years and it was running slow, and I had the chance to upgrade it, so I bought the Samsung A17A and it worked good for about a month. Now it's as slow as my my old phone pictures are okay and I hate the fact that it doesn't automatically restart when it needs or downloads upgrades what it needs to I get these little messages that your phone's running slow, restart your phone. I hate that if that's the case, it should have done it. My a 26 did it did it once a week, 1 o'clock in the morning, it's not as good as they say it is.
Value
2
Response from Samsung USBy R&R, August 24, 2026
Howdy Brian59chevy,
Thank you for sharing your experience with the Galaxy A17 5G. This model features a vibrant display, versatile camera capabilities, and reliable connectivity for everyday use. We understand that experiencing slower performance and needing to manually restart your phone can be frustrating, especially if your previous Galaxy model handled those tasks more automatically.
If you’re noticing your phone is slowing down, we have a helpful article for your model with tips and tricks to optimize its performance. Please see the link provided below. We appreciate your feedback and experiences as Samsung continues to enhance Galaxy performance. Thank you!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. This model features a vibrant display, versatile camera capabilities, and reliable connectivity for everyday use. We understand that experiencing slower performance and needing to manually restart your phone can be frustrating, especially if your previous Galaxy model handled those tasks more automatically.
If you’re noticing your phone is slowing down, we have a helpful article for your model with tips and tricks to optimize its performance. Please see the link provided below. We appreciate your feedback and experiences as Samsung continues to enhance Galaxy performance. Thank you!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Data and speed
on August 18, 2026
Posted by: MJofarizona
[This review was collected as part of a promotion.] I Chose... thoa device for economic purposes. However....boy does it lag in speed. Can't really evennuse the word speed. Want to take a picture? Takes about 3 to 5 seconds to take the snapshot after you've hit the take picture button. Phone calls? Hit call and same thing. I would not choose this phone again
Value
2
Response from Samsung USBy R&R, August 24, 2026
Howdy MJofArizona,
Thank you for sharing your reasons for choosing the Galaxy A17 5G. It features a vibrant display, a versatile camera system, and seamless connectivity. We understand that delays when taking photos, making calls, and navigating the device can make everyday tasks feel slower than expected. We appreciate your feedback as Samsung continues to work on improving Galaxy performance.
Use camera features on the Galaxy A17 5G
From
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your reasons for choosing the Galaxy A17 5G. It features a vibrant display, a versatile camera system, and seamless connectivity. We understand that delays when taking photos, making calls, and navigating the device can make everyday tasks feel slower than expected. We appreciate your feedback as Samsung continues to work on improving Galaxy performance.
Use camera features on the Galaxy A17 5G
From
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My device is so useful to me and I use it undistur
on August 18, 2026
Posted by: solade
[This review was collected as part of a promotion.] I chose this device to be my primary device because it is always with me 24/7
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I could not of picked a better phone than my A17 5
on August 18, 2026
Posted by: Joyinthemorning73
[This review was collected as part of a promotion.] I chose the A17 5G well the 1st reason I absolutely love the features I love the Dynamic of the Screen,I stream alot on my phone the picture the quality of the phone i could not ask for a better phone i will never get rid of my Samsung phone as the year goes up my phone will upgrade to the next if I can keep up with Samsung lol
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has modern features.
on August 18, 2026
Posted by: FireStone
[This review was collected as part of a promotion.] I chose this model of phone because of all the wonderful reviews my friends gave me. They bragged on and on about how fast this brand of phone is. The features are easy to use and find in the settings app.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
First-time buyer
on August 18, 2026
Posted by: TheChosenOne
[This review was collected as part of a promotion.] This was my first Samsung Galaxy device. Was it that I chose the Galaxy A17 5G or was it the Galaxy A17 5G that chose me? If free will is real then, yes, I chose the Galaxy A17 5G. We must then ask why, Mr. Anderson. Why, why, why I chose the Galaxy A17 5G. I chose the Galaxy A17 5G because I chose to...and before you ask the answer is "yes" I chose to write this review on my Galaxy A17 5G and it was good.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Needs more memory
on August 18, 2026
Posted by: Jpatrick1123
[This review was collected as part of a promotion.] It's a good phone just wish it was a little faster and more memory
Value
4
Written by a customer while visiting Samsung US