Customer reviews from ATT.com
Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Average customer rating
3
(93 Reviews)
Rating breakdown 93 reviews
5 Stars
34
4 Stars
12
3 Stars
4
2 Stars
9
1 Star
34
51%of customers recommend this product.
(
38 out of
75)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Posted by: Bryan herron
from Oklahoma
Verified Purchase:Yes
Super slow and lags. Would not recommend
By Samsung, July 20, 2026
Hi Bryan herron, thank you for sharing your thoughts about your Samsung Galaxy A17 with us. We know how frustrating it is when your device is not aligning to your expectations. We have some resources available online to help you maximize the speed of your device titled "Galaxy phone or tablet's screen is frozen or responds too slowly" and "How to keep your Galaxy phone or tablet from slowing down". We also have our team of experts available through chat any time you believe your device is not functioning as intended. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: dirtyred1521
from Houston
Verified Purchase:Yes
Slow and unresponsive. But cheap. Good of you need a quick replacement or for kids first phone.
I would recommend this to a friend!
By Samsung, July 20, 2026
Hi there Dirtyred1521, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy A17 with us. We understand how disappointing it can be when you have a new device that is not meeting your expectations. We have some resources available online to help you maximize the speed of your device titled "Galaxy phone or tablet's screen is frozen or responds too slowly" and "How to keep your Galaxy phone or tablet from slowing down". We also have our experts available to assist you further through chat if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: DLWagner
Verified Purchase:Yes
It works had to move it to my granddaughters account.
Response from ATT.comBy AT&T CARE - Kevin, August 2, 2026
We are glad to hear your new Galaxy A17 5G is working well! Thank you for sharing your experience with us. Moving devices between family accounts can sometimes be a bit tricky, so we are happy to hear you were able to get it transitioned over smoothly to your granddaughter's account. Please send us a direct message if either of you need any further assistance:
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
Written by a customer while visiting ATT.com
Customer Rating
4
Phone gets to hot to quick and battery draining fa
on July 14, 2026
Posted by: JC ME
from Tx
Verified Purchase:Yes
With one app use for about 2-3 hrs it will get hot apps start to freeze. Also battery will be at like 30-45 , takes long to charge. I like the last version better. But when it works it works .
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Sdsd
from Tx
Verified Purchase:Yes
The phone lags has trouble loading apps and calls often drop or mess up after opening a app and closing they still lag and play in background
No, I would not recommend this to a friend.
By Samsung, July 10, 2026
Hello Sdsd, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy A17 with us. We understand how frustrating it is when your device is not meeting your expectations or operating as intended. We have some resources available online to help you work towards a resolution for your frustrations titled "Samsung phone has poor signal and cannot use data or make calls", "Issues with mobile network connection on Samsung phone or tablet", "App is crashing or not working on Samsung phone or tablet", "Galaxy phone or tablet's screen is frozen or responds too slowly", and "How to keep your Galaxy phone or tablet from slowing down". We also have our team of experts available through chat to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Pappas576
from Utah
Verified Purchase:Yes
We bought this phone for my MIL. She really likes it!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Im Zeery
from Cali
Verified Purchase:Yes
Got this on a promotion , and it's so slow, cannot do multiple things at once, storage is not the best, camera quality is low quality . I paid off my Galaxy S25 and decided to get another, and I opted for this phone for a promotion but I absolutely dislike.
No, I would not recommend this to a friend.
By Samsung, July 13, 2026
Hello Im Zeery, we appreciate your feedback on your Samsung Galaxy A17. We understand how frustrating it is when your device is not meeting your expectations or operating as intended. We have some resources available online to help you maximize the speed of your device titled "How to keep your Galaxy phone or tablet from slowing down" and "Galaxy phone or tablet's screen is frozen or responds too slowly". We also have the complete manual for your device available to help you customize to your preferences. We also have our team of experts available online to assist you directly if you are in need of storage expansion. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Syedeed
Verified Purchase:Yes
Awful phone, laggy and glitchy
No, I would not recommend this to a friend.
By Samsung, July 10, 2026
Hi there Syedeed, we appreciate you sharing your experience of your Samsung Galaxy A17 with us. We know how frustrating it is when your device is not meeting your expectations. We have some resources available online to help you with this experience titled "Galaxy phone or tablet's screen is frozen or responds too slowly", "How to keep your Galaxy phone or tablet from slowing down", and "Samsung phone or tablet freezes and crashes". We also have our team of experts available to assist you further if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com