Customer reviews from ATT.com
Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Average customer rating
3.1
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
39
4 Stars
15
3 Stars
4
2 Stars
9
1 Star
38
51%of customers recommend this product.
(
41 out of
80)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Posted by: Ann ali
from Ca
Verified Purchase:Yes
Att customer sucks phone been broke since day 1 would replace it
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, September 30, 2026
Thank you for sharing your experience with us. Please consider reaching out to us directly so we can look into your account and review the available replacement options under your warranty or insurance coverage.
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AT&T Care - Isabella
Connect with us on socials:
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AT&T Care - Isabella
Written by a customer while visiting ATT.com
Customer Rating
1
Not a good phone
on September 28, 2026
Posted by: James Wo
Received this phone when I started my new service with AT&T in May. After owning it for 4 months I have to get another phone. Android Auto does not work, a lot of my apps don't let me sign in when I'm on wi fi. If you're thinking of getting this phone because it's free, don't do it.
By Samsung, October 2, 2026
Hi there James Wo, we appreciate you sharing your feedback on your Samsung Galaxy A17. We know how frustrating it is when your device is not meeting your expectations or operating as intended. We have some resources available online to help you with the experiences you mention with your device titled "Connect your Galaxy phone to a car" and "App is crashing or not working on Samsung phone or tablet". We also have our team of experts available through chat to assist you further if this experience continues, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Response from ATT.comBy AT&T, AT&T Care, September 29, 2026
Thank you for sharing your feedback, James. We are truly sorry to hear that the Samsung Galaxy A17 5G has not met your expectations and that you are experiencing frustrating issues with Android Auto and Wi-Fi sign-ins. We always want your new service experience with us to be seamless, and that is the reason we want to offer you some help, please contact us directly through any of our support channels below.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
AT&T CARE - Kevin
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
AT&T CARE - Kevin
Written by a customer while visiting ATT.com
Posted by: Chuck Reich
from State College Pa.
Verified Purchase:Yes
Great smart phone for a starter phone.
I would recommend this to a friend!
Response from ATT.comBy AT&T, AT&T Care, September 28, 2026
We are so glad to hear that the Samsung Galaxy A17 5G is proving to be a great choice as a starter phone! If you ever need our help, you can contact us directly through any of our support channels below.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
AT&T CARE - Kevin
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
AT&T CARE - Kevin
Written by a customer while visiting ATT.com
Posted by: Maggyee
Verified Purchase:Yes
Phone is good, wasn't expecting much from this phone. But service , thats another story.
Response from ATT.comBy AT&T, AT&T Care, September 27, 2026
We are glad to hear that the Samsung Galaxy A17 5G exceeded your expectations. Providing a great device means very little if the network or customer service doesn't match that quality. We want to ensure you get the reliable connection and support you deserve to go along with your new phone. Please send us a direct message on our official social media channels, so we can immediately investigate your local signal strength, and work to get your service running exactly as it should!
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
AT&T CARE - Kevin
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
AT&T CARE - Kevin
Written by a customer while visiting ATT.com
Posted by: Poor poor poor poor poor
Verified Purchase:Yes
Poor poor poor poor poor poor
Response from ATT.comBy AT&T CARE - Isabella, September 22, 2026
We are deeply sorry to see that you are unsatisfied with your Galaxy A17 5G. We recognize how disappointing it is when a device fails to meet your expectations, and we want to hear more about what went wrong so we can assist.
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We appreciate you taking a moment to leave your honest rating.
Connect with us on socials:
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We appreciate you taking a moment to leave your honest rating.
Written by a customer while visiting ATT.com
Posted by: Polarbearsareamazing
from California
Verified Purchase:Yes
Does not work well. Glitchy.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, September 16, 2026
Hi, Polarbearsareamazing. We see your review and are sorry to hear that your Galaxy A17 5G is running glitchy and not working well.
Here are a few quick steps that might help smooth things out:
-Restart the device: Turn the phone off and back on to clear out temporary system bugs.
-Update the software: Go to Settings > Software update to ensure your phone has the latest fixes.
-Close background apps: Swipe up to view open applications and close any that you aren't using.
For the fastest reply and more personalized help, please send us a DM through your favorite social media channel.
Connect with us on socials:
• X (Twitter): @ATTHelp
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Thank you for bringing this device performance issue to our attention.
Here are a few quick steps that might help smooth things out:
-Restart the device: Turn the phone off and back on to clear out temporary system bugs.
-Update the software: Go to Settings > Software update to ensure your phone has the latest fixes.
-Close background apps: Swipe up to view open applications and close any that you aren't using.
For the fastest reply and more personalized help, please send us a DM through your favorite social media channel.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for bringing this device performance issue to our attention.
Written by a customer while visiting ATT.com
Posted by: M Moreno
Verified Purchase:Yes
Super easy transaction. Love the phone. Perfect for what I need.
Response from ATT.comBy AT&T CARE - Pablo, October 2, 2026
Hello, M Moreno. We are thrilled to hear you are loving your new Samsung Galaxy A17 5G. We want you to get the most out of your new tech.
If you ever need immediate assistance with your AT&T service, please DM us on our fastest support channels:
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✅ Instagram: @att
✅ Facebook: AT&T
Thank you for choosing AT&T!
If you ever need immediate assistance with your AT&T service, please DM us on our fastest support channels:
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Thank you for choosing AT&T!
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
I really like this phone, same as my other Samsung phones I've had. But these phones are not the best thing for a senior citizen. They are so packed with apps that it's very hard to handle, there's just too many notifications coming through every hour. I'm still working with it trying to turn them off. The system apps are overwhelming for a senior.
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Pablo, September 30, 2026
Hello, Roxy. We’re thrilled to hear you're loving your new Samsung Galaxy A17 5G. We want to help get everything running smoothly so you can enjoy your new device.
For step-by-step help with your setup, please visit our AT&T Device Support Portal: https://www.att.com/device-support/index/samsung/galaxy-a17-5g/
If you ever need immediate assistance with your AT&T service, please DM us on our fastest support channels:
☑️X (Twitter): @ATTHelp
☑️Instagram: @att
☑️Facebook: AT&T
Thank you for choosing AT&T!
For step-by-step help with your setup, please visit our AT&T Device Support Portal: https://www.att.com/device-support/index/samsung/galaxy-a17-5g/
If you ever need immediate assistance with your AT&T service, please DM us on our fastest support channels:
☑️X (Twitter): @ATTHelp
☑️Instagram: @att
☑️Facebook: AT&T
Thank you for choosing AT&T!
Written by a customer while visiting ATT.com