Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Average customer rating
4.3
(3,211 Reviews)
Rating breakdown 3,211 reviews
5 Stars
1,920
4 Stars
710
3 Stars
296
2 Stars
146
1 Star
139
33%of customers recommend this product.
(
6 out of
18)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Customer Rating
5
Solid everyday phone for real busy mom life
on May 21, 2026
Posted by: Momof4
[This review was collected as part of a promotion.] “I use my Samsung Galaxy every day for work, family, and everything in between, so I really rely on it. The display is beautiful, the camera takes clear, detailed photos, and I love how customizable everything is.
The Galaxy AI features are a nice addition and make certain things quicker and more convenient, especially when I’m multitasking or trying to get things done on the go.
I have noticed some lag at times—especially when switching between apps or when I’ve been using the phone for a while—which can be a little frustrating. But overall, it still performs well for what I need day to day.
It’s a solid device with a lot of great features, and I’m hopeful future updates will smooth out the performance even more.
The Galaxy AI features are a nice addition and make certain things quicker and more convenient, especially when I’m multitasking or trying to get things done on the go.
I have noticed some lag at times—especially when switching between apps or when I’ve been using the phone for a while—which can be a little frustrating. But overall, it still performs well for what I need day to day.
It’s a solid device with a lot of great features, and I’m hopeful future updates will smooth out the performance even more.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Daily everyday companion!
on May 21, 2026
Posted by: Terraa
[This review was collected as part of a promotion.] The Galaxy AI is so hopeful for on the go look up of a desirable location, object or thing! It's photo editing is also the best for its tools to change up the images snapped with this thing! So far my phone has been durable with daily everyday life and it's been with me everywhere I go. Everything I do like when it comes to watching YouTube, playing some games here and there, streaming to my Samsung TV with Smart Things, and photos outside comes to me naturally and smooth which is the best thing about this device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Sorry phone
on May 21, 2026
Posted by: Hatea17phone
[This review was collected as part of a promotion.] Freezes and stuttering, hit home button and camera button lights up, hit power button says power at bottom of screen. Want run weather bug without crawling slowly. Pitiful is all I know to say.
Value
1
Response from Samsung USBy R&R, May 22, 2026
Hello there,
Thank you for taking the time to provide feedback on the Galaxy A17 5G. Galaxy devices are designed to support a wide range of activities, from entertainment to everyday multitasking. Based on the issues you've described with your phone, it seems you could benefit from a software update.
Software updates are like oil changes and tune-ups for your phone; they help keep everything running smoothly. Additionally, they improve the user interface, enhance security, and fix minor bugs. We recommend updating your software whenever a new version becomes available to ensure your device remains in excellent condition.
To update your software, please follow these steps:
1. Using two fingers, swipe down from the top-right corner of the screen and tap the Settings icon.
2. Swipe to find and select "Software update" or "System updates," depending on your model.
3. Tap "Download and install," "Check for system updates," or "Check for software updates," depending on your carrier.
If an update is available, it will begin downloading automatically. However, on some devices, you may need to tap "Download now." Once the download is complete, follow the on-screen instructions to install the update.
For more information about software updates for your phone and to learn how to know when it’s time for an update, please check out the link below. We appreciate you sharing your experience with Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to provide feedback on the Galaxy A17 5G. Galaxy devices are designed to support a wide range of activities, from entertainment to everyday multitasking. Based on the issues you've described with your phone, it seems you could benefit from a software update.
Software updates are like oil changes and tune-ups for your phone; they help keep everything running smoothly. Additionally, they improve the user interface, enhance security, and fix minor bugs. We recommend updating your software whenever a new version becomes available to ensure your device remains in excellent condition.
To update your software, please follow these steps:
1. Using two fingers, swipe down from the top-right corner of the screen and tap the Settings icon.
2. Swipe to find and select "Software update" or "System updates," depending on your model.
3. Tap "Download and install," "Check for system updates," or "Check for software updates," depending on your carrier.
If an update is available, it will begin downloading automatically. However, on some devices, you may need to tap "Download now." Once the download is complete, follow the on-screen instructions to install the update.
For more information about software updates for your phone and to learn how to know when it’s time for an update, please check out the link below. We appreciate you sharing your experience with Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Slim and sleek features. I love the fact that im
on May 21, 2026
Posted by: Galaxysamsunglover
[This review was collected as part of a promotion.] I use my phone for social apps and the great galaxy AI capabilities are amazing . Could be a little faster with a faster cpu processor and cooling fan. And a stylus but other than that great and great sound quality and mic placement.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A17 5g i Like everything bout it and galaxy ai I e
on May 21, 2026
Posted by: Memphis
[This review was collected as part of a promotion.] Galaxy ai i use it everyday and in everyway wat else is there to ask for
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A17 5g review
on May 21, 2026
Posted by: KingKornbread
[This review was collected as part of a promotion.] Great experience overall I loved the biometrics and the graphics
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on May 21, 2026
Posted by: Edmontzword97
[This review was collected as part of a promotion.] This phone has been incredibly useful to me; it has helped me in my day-to-day life. I use it to upload and view content on my social media, make online purchases, complete school assignments and coursework, listen to music, and record videos and take photos—exactly how I like them and with Galaxy Ai high quality—among other things.
My life is comfortable now .
My life is comfortable now .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the features
on May 21, 2026
Posted by: Evns205
[This review was collected as part of a promotion.] I use it for work, social media you name it. The features it has are amazing. Overall Samsung is the best I've used yet
Value
5
Written by a customer while visiting Samsung US