Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Average customer rating
4.3
(2,307 Reviews)
Rating breakdown 2,307 reviews
5 Stars
1,392
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Customer Rating
4
Just the audio quality is horrible but other
on April 8, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Just the audio other than that it's a great phone and the ai helped me build my application and understand how it works
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Glitch phone
on April 8, 2026
Posted by: Redjoy801
[This review was collected as part of a promotion.] Don't like AI systems. Wish I could remove that feature along with Gemini.
Though my phone wasn't on the list as review.. It is the Galaxy A16 and is the worst phone i have ever used. It can't remember two pages at once. Sometimes restarts both apps. Makes it hard to set up direct deposit. Or managing passwords and codes. The system even won't run its self inflicting systems restart. Replacing this phone ASAP.
Though my phone wasn't on the list as review.. It is the Galaxy A16 and is the worst phone i have ever used. It can't remember two pages at once. Sometimes restarts both apps. Makes it hard to set up direct deposit. Or managing passwords and codes. The system even won't run its self inflicting systems restart. Replacing this phone ASAP.
Value
1
Response from Samsung USBy R&R, April 9, 2026
Hello Redjoy801,
Thank you for sharing your thoughts about your Galaxy A36 5G. It seems that your experience hasn't been as smooth as you expected, particularly when managing multiple apps and important tasks. Galaxy devices are designed to handle everyday multitasking, with features like AI intended to enhance convenience as you personalize your setup over time. There is a lot of built-in flexibility, so finding the right balance can significantly improve your daily experience with the phone.
Please note that disabling AI features may affect your device's performance and functionality. Additionally, some AI features may be integrated into the system and cannot be disabled. To manage these settings, open the Settings app on your phone or tablet. Depending on your device, you may need to swipe and tap Advanced features first, then select Galaxy AI or Awesome Intelligence. You will see a list of AI features on your device. Tap any sub-menu, such as Call Assist, then toggle off the switch next to the feature(s) you wish to disable.
Some AI features can also be turned off directly in the settings of individual apps, including the Phone, Notes, Camera, Gallery, Samsung Messages, Samsung Health, and SmartThings apps. To disable these features, open the specific app, access its settings, and turn off the switch for the AI feature you want to disable.
Make sure to restart your device after making these changes to ensure they take effect. For more information about AI features, please refer to the link provided below. Thank you for being a valued Samsung customer.
Use features with Galaxy AI on your Galaxy phone and tablet
https://www.samsung.com/us/support/answer/ANS10000753/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your thoughts about your Galaxy A36 5G. It seems that your experience hasn't been as smooth as you expected, particularly when managing multiple apps and important tasks. Galaxy devices are designed to handle everyday multitasking, with features like AI intended to enhance convenience as you personalize your setup over time. There is a lot of built-in flexibility, so finding the right balance can significantly improve your daily experience with the phone.
Please note that disabling AI features may affect your device's performance and functionality. Additionally, some AI features may be integrated into the system and cannot be disabled. To manage these settings, open the Settings app on your phone or tablet. Depending on your device, you may need to swipe and tap Advanced features first, then select Galaxy AI or Awesome Intelligence. You will see a list of AI features on your device. Tap any sub-menu, such as Call Assist, then toggle off the switch next to the feature(s) you wish to disable.
Some AI features can also be turned off directly in the settings of individual apps, including the Phone, Notes, Camera, Gallery, Samsung Messages, Samsung Health, and SmartThings apps. To disable these features, open the specific app, access its settings, and turn off the switch for the AI feature you want to disable.
Make sure to restart your device after making these changes to ensure they take effect. For more information about AI features, please refer to the link provided below. Thank you for being a valued Samsung customer.
Use features with Galaxy AI on your Galaxy phone and tablet
https://www.samsung.com/us/support/answer/ANS10000753/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome product to own
on April 8, 2026
Posted by: LoveSamsung
[This review was collected as part of a promotion.] Awesome device for playing games and streaming movies. Plus the AI service is outstanding. Would recommend it to everyone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has excellent features!
on April 8, 2026
Posted by: Neicious
[This review was collected as part of a promotion.] I like using my samsung for streaming and creating content. I love the camera feature. And I love using my Samsung Wallet and keeping files. Especially large files stored Safely. I also love their security system and I love to use the galaxy AI feature!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
New to Samsung so fresh eyes
on April 8, 2026
Posted by: Prettyshabby
[This review was collected as part of a promotion.] I am new to Samsung and when looking at phones this one stood out. Although the size is perfect I can't quite say the same for the phone. For starters the location of the power button underneath the volume is sickening lol the constant press of the button accidentally locking my screen versus to turning up my volume sucks. The front camera is a joke. We are blurry no matter the setting. The speaker isn't loud. The keyboard is really sensitive and selects things for you. I like some features it have but think the games that are automatically installed are weird.
Value
3
Response from Samsung USBy R&R, April 9, 2026
Hello there Prettyshabby,
Thank you for your review and for sharing your experience with the Galaxy A17 5G. Your fresh perspective as a new Samsung user is valuable, and we appreciate your feedback on what stood out to you. The Galaxy A17 5G is designed to offer a balance of comfort, features, and everyday usability. Many settings, including button layout, keyboard sensitivity, and camera tuning, can be adjusted to better suit your preferences. Our goal is to tailor the experience to feel just right for you. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your review and for sharing your experience with the Galaxy A17 5G. Your fresh perspective as a new Samsung user is valuable, and we appreciate your feedback on what stood out to you. The Galaxy A17 5G is designed to offer a balance of comfort, features, and everyday usability. Many settings, including button layout, keyboard sensitivity, and camera tuning, can be adjusted to better suit your preferences. Our goal is to tailor the experience to feel just right for you. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great internet connection
on April 8, 2026
Posted by: YC361990
[This review was collected as part of a promotion.] Work, Streaming, Business, is what I use my Samsung phone 📲 for. I also use the wallet feature to pay bills and complete other needed payments.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Glitchy and lags
on April 8, 2026
Posted by: UndeadFallen
[This review was collected as part of a promotion.] Phone is glitch and lags from time to time but I have hope for it since it is so new
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
It's a good phone for the price
on April 8, 2026
Posted by: Sports
[This review was collected as part of a promotion.] It's a very good phone for the price. I'm used to a much better phone though so it's been tough to deal with the slow speed of everything
Value
3
Response from Samsung USBy R&R, April 9, 2026
Hiya Sports,
Thank you for taking the time to share your experience with the Galaxy A17 5G. We are glad to hear you appreciate its value, even as you adjust from a higher-tier device. The Galaxy A17 5G is built for reliable everyday performance, and with a few optimizations and updates, it can become more responsive over time. It's a solid choice for staying connected and getting things done. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your experience with the Galaxy A17 5G. We are glad to hear you appreciate its value, even as you adjust from a higher-tier device. The Galaxy A17 5G is built for reliable everyday performance, and with a few optimizations and updates, it can become more responsive over time. It's a solid choice for staying connected and getting things done. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US