Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Average customer rating
4.3
(2,304 Reviews)
Rating breakdown 2,304 reviews
5 Stars
1,391
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
98
42%of customers recommend this product.
(
5 out of
12)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Customer Rating
2
I like and love this phone but its laggy and sloww
on June 29, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] For tiktok and snap its alright and it is sloww and for calling its laggy and sometimes my phone will turn off by its self so i brought a refurdished a36
Value
2
Response from Samsung USBy R&R, July 1, 2026
Hello Zacflowers,
Thank you for sharing your experience with us. We are pleased to hear that you enjoy some aspects of your Galaxy A17 5G. With its AI features, 5G connectivity, and large display, the device is designed to enhance entertainment and everyday communication. We appreciate your feedback regarding lag, call performance, and unexpected restarts, and we will share your comments with our teams as we work to improve the Galaxy experience. Thank you for being a part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with us. We are pleased to hear that you enjoy some aspects of your Galaxy A17 5G. With its AI features, 5G connectivity, and large display, the device is designed to enhance entertainment and everyday communication. We appreciate your feedback regarding lag, call performance, and unexpected restarts, and we will share your comments with our teams as we work to improve the Galaxy experience. Thank you for being a part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Budget Phone With Long Battery Life
on June 29, 2026
Posted by: Whitetiger
[This review was collected as part of a promotion.] ✅ Large 6.7-inch AMOLED display
✅ 5,000 mAh battery
✅ microSD card slot for expandable storage
✅ Up to 6 years of software updates, which is excellent for a budget phone.
Tom's Guide +1
Cons:
❌ Slow Exynos 1330 processor, so apps and multitasking can lag
❌ Cameras are only average
❌ Display isn't very bright outdoors
❌ Single speaker instead of stereo
✅ 5,000 mAh battery
✅ microSD card slot for expandable storage
✅ Up to 6 years of software updates, which is excellent for a budget phone.
Tom's Guide +1
Cons:
❌ Slow Exynos 1330 processor, so apps and multitasking can lag
❌ Cameras are only average
❌ Display isn't very bright outdoors
❌ Single speaker instead of stereo
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
GALAXY A 17
on June 29, 2026
Posted by: MOMMAE
[This review was collected as part of a promotion.] I recently bought my A17 from Boost Mobile, I love the functionality of my phone. It is very versatile from keeping my schedule, storing my passwords ( I ALWAYS forget!) or storing all my important photos. My A17 is not just a phone it's like a personal assistant and sidekick all in one. My phone is durable and has held up to repeated dropping. The sound from my phone has been unmatched by any other phone I have had( think full surround sound experience) I would recommend this phone to anyone. A++.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy A17 5G meets standards
on June 29, 2026
Posted by: TheCajun
[This review was collected as part of a promotion.] I use it for a lot of streaming of movies and shows when I'm out and need entertainment and it work amazing. I also have to use it constantly for work and it has not failed me yet. The Galaxy AI work great for when I have questions about things.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
It's all good do you have a great day
on June 29, 2026
Posted by: Jlb051
[This review was collected as part of a promotion.] It's all good and you can come to the store to get in the real world if you want me a chance
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I dont like the phone
on June 29, 2026
Posted by: BigJon
[This review was collected as part of a promotion.] The phone freezes all the time it changes my settings daily I wish now the I wouldn't have had to let my folder go
Value
1
Response from Samsung USBy R&R, July 1, 2026
Hello BigJon,
Thank you for taking the time to provide your feedback. The Galaxy A17 5G is designed to meet your everyday needs with its AI features, large display, and long-lasting battery life. We understand the importance of your phone responding consistently and maintaining your personalized settings.
If your device continues to crash regardless of the app(s) you are using, please proceed to the last section for instructions on performing a factory reset. However, if crashes occur only when using a specific app, keep in mind that some third-party apps are better developed than others. It’s advisable to check the reviews for any troublesome app in the Google Play or Samsung App Stores to see if other users with the same Samsung Galaxy device are experiencing similar issues. If that’s the case, consider reaching out to the app’s developer to inquire about any bug fixes for your device.
Please remember that Samsung cannot improve the stability of third-party apps; that responsibility falls to the developers. Additionally, ensure that your phone's software is always up to date. You can find more information on keeping your device performing optimally in the link below.
Your feedback regarding freezing issues and unexpected changes to settings is valuable, and we will share it with the appropriate teams as we strive to enhance the Galaxy experience. Thank you for being part of the Samsung family.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to provide your feedback. The Galaxy A17 5G is designed to meet your everyday needs with its AI features, large display, and long-lasting battery life. We understand the importance of your phone responding consistently and maintaining your personalized settings.
If your device continues to crash regardless of the app(s) you are using, please proceed to the last section for instructions on performing a factory reset. However, if crashes occur only when using a specific app, keep in mind that some third-party apps are better developed than others. It’s advisable to check the reviews for any troublesome app in the Google Play or Samsung App Stores to see if other users with the same Samsung Galaxy device are experiencing similar issues. If that’s the case, consider reaching out to the app’s developer to inquire about any bug fixes for your device.
Please remember that Samsung cannot improve the stability of third-party apps; that responsibility falls to the developers. Additionally, ensure that your phone's software is always up to date. You can find more information on keeping your device performing optimally in the link below.
Your feedback regarding freezing issues and unexpected changes to settings is valuable, and we will share it with the appropriate teams as we strive to enhance the Galaxy experience. Thank you for being part of the Samsung family.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I have loved the galaxy A model's
on June 29, 2026
Posted by: Kelsey
[This review was collected as part of a promotion.] I have loved the Galaxy A models. All the way from the A35, A16, A17. They have great display, camera is pretty great and the sound quality is better than most. I love the Galaxy AI feature the most very efficient and haven't had any problem with understanding what I need.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on June 29, 2026
Posted by: BigBadSkaggs
[This review was collected as part of a promotion.] I stream a lot of movies and play games and the images are crystal clear. The front and rear camera's have excellent clarity and lots of features to choose from
Value
5
Written by a customer while visiting Samsung US