Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Average customer rating
4.3
(2,307 Reviews)
Rating breakdown 2,307 reviews
5 Stars
1,392
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Customer Rating
5
Impressive!
on April 13, 2026
Posted by: Mpaul1109
[This review was collected as part of a promotion.] Works great for a budget model! Just like the expensive ones. Even includes Galaxy AI! 11/10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product!
on April 13, 2026
Posted by: CeeCee57
[This review was collected as part of a promotion.] Just about every mobile phone that I've owned has been a Samsung and and in the few instances that I've switched to a different brand for affordability, it's been a pretty horrible experience.
So naturally, when offered a deal for an upgrade to a free Samsung A17 if I switched my plan from Metro to T-Mobile, I jumped right on it.
So of course, I'm happy to say that I'm VERY happy with the device (so far).
It has excellent speed, great apps to explore and download, the camera quality is great and the audio quality is great as well.
I highly recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It took me some time to learn all the details bil
on April 13, 2026
Posted by: 3453876
[This review was collected as part of a promotion.] I have never had a galaxy phone but when it was time for a upgrade I drove two hours away from home twice,because it was not working when I called the store they said sorry but they couldn't give me anything for my travel...
So next time I will be checking out more store
So next time I will be checking out more store
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love it's camera.
on April 13, 2026
Posted by: Ladychica
[This review was collected as part of a promotion.] The Samsung Galaxy A17 5G is a standout choice for anyone seeking a reliable, future-proof smartphone without a flagship price tag.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A17 5G Review
on April 13, 2026
Posted by: Njgolfer
[This review was collected as part of a promotion.] I purchased the A17 5G as an upgrade to my old phone. Overall I am very pleased with its performance. I use the phone, some internet research, Facebook users groups and fir my emails.
The only downside to the phone is a weaker signal compared to my old phone and the volume does not go loud enough for me but thats due to my hearing issue.
I would highly recommend this phone to anyone.
The only downside to the phone is a weaker signal compared to my old phone and the volume does not go loud enough for me but thats due to my hearing issue.
I would highly recommend this phone to anyone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Device very slow.
on April 13, 2026
Posted by: Galaxy4Ever
[This review was collected as part of a promotion.] My Galaxy AI is trash. It freezes when multiple windows are open. Cannot face time without freezing and going completely black. I hate it. Don't recommend.
Value
1
Response from Samsung USBy R&R, April 14, 2026
Hello Galaxy4Ever,
We understand your frustration and appreciate you sharing your experience with us. The Galaxy A17 5G is designed for essential tasks, and your feedback helps highlight the importance of multitasking and overall responsiveness.
To enhance your device's performance, you can use the Device Care feature. Here’s how to optimize your device:
1. Navigate to and open **Settings**.
2. Tap on **Device care**.
3. Select **Optimize now**.
On some devices, you may need to tap **Battery and device care** instead. This will close all running apps and free up unused memory.
Additionally, if you're using a specific app for video calls, please ensure it is updated to the latest version. While the device includes various AI features, the full rollout of Galaxy AI has not yet reached this model. You can learn more about the AI features available on your device through the link provided below.
If you need further assistance in optimizing your device to better suit your preferences, please don't hesitate to reach out to our Samsung Support Team.
Thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We understand your frustration and appreciate you sharing your experience with us. The Galaxy A17 5G is designed for essential tasks, and your feedback helps highlight the importance of multitasking and overall responsiveness.
To enhance your device's performance, you can use the Device Care feature. Here’s how to optimize your device:
1. Navigate to and open **Settings**.
2. Tap on **Device care**.
3. Select **Optimize now**.
On some devices, you may need to tap **Battery and device care** instead. This will close all running apps and free up unused memory.
Additionally, if you're using a specific app for video calls, please ensure it is updated to the latest version. While the device includes various AI features, the full rollout of Galaxy AI has not yet reached this model. You can learn more about the AI features available on your device through the link provided below.
If you need further assistance in optimizing your device to better suit your preferences, please don't hesitate to reach out to our Samsung Support Team.
Thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Constantly freezing
on April 13, 2026
Posted by: Beanbearbum321
[This review was collected as part of a promotion.] Takes a few minutes to connect to my car or watch, and constantly freezes and won't reset
Value
1
Response from Samsung USBy R&R, April 14, 2026
Hello there Beanbearbum321,
Thank you for sharing your experience with your Galaxy A17 5G. It is designed for simplicity and connectivity in everyday use, and your feedback on pairing and responsiveness highlights what matters most for daily performance.
If you'd like to play music from your Galaxy phone through your car's speakers, you can connect via a USB or auxiliary cable. Alternatively, if your car supports it, you can use Bluetooth for a wireless connection. For hands-free driving, consider downloading the Android Auto app, which lets you make calls, open mobile apps, and use your smart devices seamlessly.
If your phone occasionally freezes, this does not necessarily indicate a concern with your device. It might be caused by a faulty app or even cracks in the screen. For troubleshooting steps and options to keep your device running smoothly, please refer to the link below.
We appreciate your feedback, and thank you for being part of the Samsung family!
Connect your Galaxy phone or tablet to a car
https://www.samsung.com/us/support/answer/ANS10002837/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A17 5G. It is designed for simplicity and connectivity in everyday use, and your feedback on pairing and responsiveness highlights what matters most for daily performance.
If you'd like to play music from your Galaxy phone through your car's speakers, you can connect via a USB or auxiliary cable. Alternatively, if your car supports it, you can use Bluetooth for a wireless connection. For hands-free driving, consider downloading the Android Auto app, which lets you make calls, open mobile apps, and use your smart devices seamlessly.
If your phone occasionally freezes, this does not necessarily indicate a concern with your device. It might be caused by a faulty app or even cracks in the screen. For troubleshooting steps and options to keep your device running smoothly, please refer to the link below.
We appreciate your feedback, and thank you for being part of the Samsung family!
Connect your Galaxy phone or tablet to a car
https://www.samsung.com/us/support/answer/ANS10002837/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
This device is very slow.
on April 13, 2026
Posted by: Boomboom
[This review was collected as part of a promotion.] Im a big fan of galaxy products but was very disappointed with this devices performance. It downloads apps I didnt approve that are not necessary and make it easier for hackers to access and control my phone. I have used galaxy Ai and that further complicated matters making the phone act on its own accord, closing out apps that's use for work, games and movies skipping. Sorry for the bad review but if we are honest you are capable of fixing these issues and giving us the galaxy products we are used to. First class quality.
Value
2
Response from Samsung USBy R&R, April 14, 2026
Ahoy Boomboom,
We appreciate your feedback and understand your concerns. The Galaxy A17 5G is designed for everyday use, and your insights help emphasize the importance of performance, control, and reliability in enhancing the overall user experience.
To manage your device's performance effectively, you can utilize the Device Care feature. This tool provides an overview of your battery, storage, and RAM. It allows you to automatically optimize your phone or tablet for improved performance.
The Quick Optimization feature enhances your device's efficiency by identifying apps that consume excessive battery power. It also clears unneeded items from memory, removes unnecessary files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and easy. Simply go to Settings, swipe to find and tap on Device Care, then select "Optimize now" and tap "Done."
For more information on keeping your device running smoothly, please refer to the link below. Thank you for being a valued member of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate your feedback and understand your concerns. The Galaxy A17 5G is designed for everyday use, and your insights help emphasize the importance of performance, control, and reliability in enhancing the overall user experience.
To manage your device's performance effectively, you can utilize the Device Care feature. This tool provides an overview of your battery, storage, and RAM. It allows you to automatically optimize your phone or tablet for improved performance.
The Quick Optimization feature enhances your device's efficiency by identifying apps that consume excessive battery power. It also clears unneeded items from memory, removes unnecessary files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and easy. Simply go to Settings, swipe to find and tap on Device Care, then select "Optimize now" and tap "Done."
For more information on keeping your device running smoothly, please refer to the link below. Thank you for being a valued member of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US