Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Average customer rating
4.3
(2,307 Reviews)
Rating breakdown 2,307 reviews
5 Stars
1,392
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Customer Rating
5
Space is perfect for lots of apps!
on April 13, 2026
Posted by: Datboii91
[This review was collected as part of a promotion.] I love how i can game all day long and my battery isn't drained, nor does it ever slow down! & I absolutely love how much space it gives me! & Galaxy AI just makes everything I don't know how to use a breeze!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's okay.
on April 13, 2026
Posted by: AndroidHer8
[This review was collected as part of a promotion.] The device is not the best I've had as a loyal customer. It glitches and always needs restarting.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Average phone
on April 13, 2026
Posted by: SpiritualBeast
[This review was collected as part of a promotion.] It freezes alot , screen blacks out often. Other then that good phone. Feel like it could have a more modern update as far as fonts go in the settings to make the phone more customizable.
Value
2
Response from Samsung USBy R&R, April 15, 2026
Hi SpiritualBeast,
Thanks for sharing your insight on your Galaxy A17 5G. designed to handle everyday tasks, and your feedback around freezing and customization helps highlight how important a smooth and personalized experience is. If your Galaxy device’s touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app or cracks in the screen that are causing the problem. Check for a software update. Navigate to and open Settings. Swipe to and tap Software update or System update. Tap Check for updates or Download and install. If an update is available, follow the on-screen instructions to complete it. that is a good start for more troubleshooting options please check out our online guide linked below for more on how to keep your device running smoothly. Thank you for being part of the Samsung family.
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
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Thanks for sharing your insight on your Galaxy A17 5G. designed to handle everyday tasks, and your feedback around freezing and customization helps highlight how important a smooth and personalized experience is. If your Galaxy device’s touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app or cracks in the screen that are causing the problem. Check for a software update. Navigate to and open Settings. Swipe to and tap Software update or System update. Tap Check for updates or Download and install. If an update is available, follow the on-screen instructions to complete it. that is a good start for more troubleshooting options please check out our online guide linked below for more on how to keep your device running smoothly. Thank you for being part of the Samsung family.
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the quality
on April 13, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] Galaxy A1. I USE THE DEVICE FOR MOVIES,GAMING,PICTURES.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Slow loading and tends to freeze
on April 13, 2026
Posted by: Andy28
[This review was collected as part of a promotion.] Freezing and UI fails a lot especially when playing games and phone calls come in
Value
3
Response from Samsung USBy R&R, April 15, 2026
Hello there Andy,
Thank you for taking the time to share your thoughts with us. The Galaxy A17 5G is designed for everyday tasks, and your feedback regarding issues like freezing and performance during calls and gaming helps us understand what matters most.
To monitor your device's performance, you can use the Device Care feature. This tool provides an overview of your battery, storage, and RAM, allowing you to automatically optimize your phone or tablet for faster and better performance.
The Quick Optimization feature boosts your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps. Optimizing your phone is quick and easy.
To optimize your device, go to Settings, swipe to and tap Device Care, then tap Optimize Now and hit Done.
Find out more by checking out our online guide linked below on how to get the best performance from your device.
Thank you for being a part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Thank you for taking the time to share your thoughts with us. The Galaxy A17 5G is designed for everyday tasks, and your feedback regarding issues like freezing and performance during calls and gaming helps us understand what matters most.
To monitor your device's performance, you can use the Device Care feature. This tool provides an overview of your battery, storage, and RAM, allowing you to automatically optimize your phone or tablet for faster and better performance.
The Quick Optimization feature boosts your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps. Optimizing your phone is quick and easy.
To optimize your device, go to Settings, swipe to and tap Device Care, then tap Optimize Now and hit Done.
Find out more by checking out our online guide linked below on how to get the best performance from your device.
Thank you for being a part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features. Easy to use!Love it
on April 13, 2026
Posted by: PalCry
[This review was collected as part of a promotion.] My galaxy a1 is absolutley amazing. Fast and reliable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Some great features BUUUTTT
on April 13, 2026
Posted by: MewlingQuim22
[This review was collected as part of a promotion.] The phone has some great features. It's great except for the lagging. Pics and videos are very clear and crisp, however, by the time the shutter actually clicks after being pressed to take the Pic, sometimes the photo op has passed. Also, the phone cant seem to handle games that have a lot of data. I play Pokémon Go and EVERY time I go to areas with a lot of graphics, IE Pokémon, gyms and pokestops, the game lags to the point I cant play ot it freezes and I cant play. Its very frustrating.
Value
3
Response from Samsung USBy R&R, April 15, 2026
Hi MewlingQuim22,
Thank you for sharing your thoughts! It’s wonderful to hear that the camera quality delivers clear and crisp results. Your feedback on responsiveness and gaming performance highlights how crucial smooth performance is during gaming sessions. If you plan to play games that demand significant processing power, I recommend optimizing your device beforehand. You can do this using the Device Care feature, which can enhance your device's overall performance.
To optimize your device, navigate to and open the Settings app, then select Device Care, and tap on Optimize Now. On some devices, you may need to select Battery and Device Care first. This process will close all running apps and free up unused memory.
Thank you for being a valued member of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your thoughts! It’s wonderful to hear that the camera quality delivers clear and crisp results. Your feedback on responsiveness and gaming performance highlights how crucial smooth performance is during gaming sessions. If you plan to play games that demand significant processing power, I recommend optimizing your device beforehand. You can do this using the Device Care feature, which can enhance your device's overall performance.
To optimize your device, navigate to and open the Settings app, then select Device Care, and tap on Optimize Now. On some devices, you may need to select Battery and Device Care first. This process will close all running apps and free up unused memory.
Thank you for being a valued member of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
I have had this phone for less than 2 months.
on April 13, 2026
Posted by: MisterRevealator
[This review was collected as part of a promotion.] I have not used Galaxy AI. I absolutely loath this phone! It glitches constantly making it very difficult to use. Especially, when im in a hurry and trying to call someone or close out an app. Because of this phone, I will NEVER buy another Samsung device again. I haven't even mentioned the redundant apps Samsung preloaded on the device which makes it needlessly more confusing when trying to to things like tap to pay
Value
1
Response from Samsung USBy R&R, April 15, 2026
Hey there MisterRevealator,
We understand how frustrating this situation has been for you. The Galaxy A17 5G is designed for everyday use, and your feedback regarding its responsiveness and usability emphasizes the need for a smooth and reliable experience.
Screen flickering or glitches on your Galaxy phone or tablet can be caused by several factors, including screen damage, outdated software, app conflicts, or underlying bugs. To resolve these issues, we recommend the following steps:
1. **Inspect the Device**: Check for any visible screen damage.
2. **Update Software**: Ensure that your device is running the latest software version.
3. **Adjust Display Settings**: Review your display settings for optimal performance.
4. **Reset Problematic Apps**: If any specific apps seem to be causing issues, reset them.
5. **Clear Old Memory**: Occasionally, clearing old memory can help improve processing speed. To do this, go to the Device Care menu, tap on Memory, and then select "Clean now" to free up memory and stop background apps from slowing down your device.
If you want to keep certain apps active, you can add them to the "Excluded apps" list by tapping "+" and selecting your preferred apps. After completing these steps, test your device as you normally would to see if the concern has been resolved.
If you still need assistance, please reach out to our Samsung Support Team for help, as well as more information will be linked below for additional troubleshooting options. Thank you for being a part of the Samsung community!
Screen flickering or glitching on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10004671/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
We understand how frustrating this situation has been for you. The Galaxy A17 5G is designed for everyday use, and your feedback regarding its responsiveness and usability emphasizes the need for a smooth and reliable experience.
Screen flickering or glitches on your Galaxy phone or tablet can be caused by several factors, including screen damage, outdated software, app conflicts, or underlying bugs. To resolve these issues, we recommend the following steps:
1. **Inspect the Device**: Check for any visible screen damage.
2. **Update Software**: Ensure that your device is running the latest software version.
3. **Adjust Display Settings**: Review your display settings for optimal performance.
4. **Reset Problematic Apps**: If any specific apps seem to be causing issues, reset them.
5. **Clear Old Memory**: Occasionally, clearing old memory can help improve processing speed. To do this, go to the Device Care menu, tap on Memory, and then select "Clean now" to free up memory and stop background apps from slowing down your device.
If you want to keep certain apps active, you can add them to the "Excluded apps" list by tapping "+" and selecting your preferred apps. After completing these steps, test your device as you normally would to see if the concern has been resolved.
If you still need assistance, please reach out to our Samsung Support Team for help, as well as more information will be linked below for additional troubleshooting options. Thank you for being a part of the Samsung community!
Screen flickering or glitching on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10004671/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US