Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Average customer rating
4.3
(2,307 Reviews)
Rating breakdown 2,307 reviews
5 Stars
1,392
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Customer Rating
5
HANDS DOWN THE BEST PHONE IVE OWNED IN YEARS!!!
on April 13, 2026
Posted by: Trossity
[This review was collected as part of a promotion.] This phone is a pretty big accomplished in my opinion. For a budget friendly alternative to the S series, I can't belive how well it performs. I mean it blows alot of the older s series phones out of the water. This the first time I was I was presently surprised with a phone that didn't break my bank. It's sleek, responsive, innovative and has anything you could possibly need out of cell phone and more. I think alot of that charm is Thanks to the user friendly OS. The seamless use of the Galaxy AI Has all you personal preferences, task management, creative process and the power find anything you need instantaneously. SAMSUNG i must tip my hat in respect and gratitude. It's so exciting what to see what just one cell phone has to offer for the future of how we communicate.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy a17 5g
on April 13, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Honestly the phone kind of runs slow. Could be xfinity or the phone. It crashes a lot ever since I got it. It is easy to use and takes great pictures. I like how it pairs with my other Samsung devices well. Just wish it would stop running slow and crashing.
Value
3
Response from Samsung USBy R&R, April 16, 2026
Hello JayGrawg,
It’s great to hear that you’re enjoying the camera and ecosystem connection on your Galaxy A17 5G! This device is designed for seamless integration, and your feedback on speed and stability highlights what truly matters. When your Galaxy phone or tablet freezes or crashes, it can be stressful. The good news is that this issue can often be resolved without sending your device in for service.
Here are some simple actions you can take to prevent future freezes and crashes:
1. **Reboot Your Device**: A simple restart can resolve many performance issues.
2. **Update Software**: Keeping your software up to date is essential for optimal performance. To check for updates:
- Open **Settings**.
- Swipe to and tap on **Software update** or **System update**.
- Tap **Check for updates** or **Download and install**. If an update is available, follow the on-screen instructions to complete the process.
3. **Optimize Device Performance**: Use the Device care feature to enhance your device's overall performance. Here’s how:
- Open **Settings**.
- Tap on **Device care**.
- Then tap **Optimize now**. (On some devices, you may need to tap **Battery and device care**.)
This will close all running apps and clear out unused memory.
For more tips on how to keep your device running smoothly, please check out the online article linked below. Thank you for being a part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It’s great to hear that you’re enjoying the camera and ecosystem connection on your Galaxy A17 5G! This device is designed for seamless integration, and your feedback on speed and stability highlights what truly matters. When your Galaxy phone or tablet freezes or crashes, it can be stressful. The good news is that this issue can often be resolved without sending your device in for service.
Here are some simple actions you can take to prevent future freezes and crashes:
1. **Reboot Your Device**: A simple restart can resolve many performance issues.
2. **Update Software**: Keeping your software up to date is essential for optimal performance. To check for updates:
- Open **Settings**.
- Swipe to and tap on **Software update** or **System update**.
- Tap **Check for updates** or **Download and install**. If an update is available, follow the on-screen instructions to complete the process.
3. **Optimize Device Performance**: Use the Device care feature to enhance your device's overall performance. Here’s how:
- Open **Settings**.
- Tap on **Device care**.
- Then tap **Optimize now**. (On some devices, you may need to tap **Battery and device care**.)
This will close all running apps and clear out unused memory.
For more tips on how to keep your device running smoothly, please check out the online article linked below. Thank you for being a part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Decent but...
on April 13, 2026
Posted by: Echo335
[This review was collected as part of a promotion.] Love the phone got an upgrade from a previous one. Decent with the Galaxy AI added to it. My only issue is how slow or delayed it is. Maybe due to the lower ram than usual but besides that its decents enough to have.
Value
2
Response from Samsung USBy R&R, April 16, 2026
Hello Echo335,
We’re glad to hear you’re enjoying the upgrade and exploring the AI features on your device. Your performance feedback is valuable, especially regarding speed and responsiveness during daily use. If you notice your device’s performance slowing over time, the Quick Optimization feature can help. It improves performance by identifying apps that drain the battery excessively. It also clears unnecessary items from memory, removes unneeded files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and simple. From the Settings menu, swipe to Device care, then tap Optimize now and confirm by tapping Done.
For more information on how to keep your device running smoothly, you can check out the online article linked below. Thank you for sharing your experience with Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re glad to hear you’re enjoying the upgrade and exploring the AI features on your device. Your performance feedback is valuable, especially regarding speed and responsiveness during daily use. If you notice your device’s performance slowing over time, the Quick Optimization feature can help. It improves performance by identifying apps that drain the battery excessively. It also clears unnecessary items from memory, removes unneeded files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and simple. From the Settings menu, swipe to Device care, then tap Optimize now and confirm by tapping Done.
For more information on how to keep your device running smoothly, you can check out the online article linked below. Thank you for sharing your experience with Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
I wish my Galaxy A15 had better search options.
on April 13, 2026
Posted by: Luv2Trvl
[This review was collected as part of a promotion.] I don't know much about Galaxy AI, but I would love to have a more updated version of my phone. I have always been a Samsung Android customer.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great to work with
on April 13, 2026
Posted by: Eonbugg24
[This review was collected as part of a promotion.] The galaxy ai is phenomenal in every aspect especially when im in live mode. The feedback really takes my breath away. Also this device is very smooth and efficient to work with especially with the galaxy Ai.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good shape and structure
on April 13, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] GALAXY Ai works well with this phone. This phone works better than the other one i bought.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy A17
on April 13, 2026
Posted by: SonorousDingo83
[This review was collected as part of a promotion.] Ok, so I just want to start off by saying that I love Samsung. I have the new Galaxy A17 and it's been a great phone, but I am having a few issues. It keeps freezing up, sometimes my phone calls won't even come through. Also, I keep getting the error message that the System UI has stopped responding alot. I'm not sure why that's happening and it's kind of annoying. But other than that I really do love it. Oh, and Galaxy AI is so helpful and keeps me up to date with everyday and everything social.
Value
3
Response from Samsung USBy R&R, April 16, 2026
Hello SonorousDingo83,
It's wonderful to hear that you are overall enjoying your phone and finding Galaxy AI helpful. Your feedback regarding freezing issues and call reliability highlights the importance of having a smooth and consistent experience day to day.
If you notice your phone freezing when you attempt to make a call, it could be related to your carrier. To rule out any potential hardware concerns, it’s best to start with a network reset. Here’s how you can do it:
1. Open the Settings app on your phone.
2. Tap on "General Management."
3. Select "Reset."
4. Tap on "Reset Network Settings."
5. For issues specifically with your mobile connection, choose "Reset Mobile Network Settings."
6. Next, tap "Reset Settings." You may be prompted to enter your security credentials.
7. Finally, tap "Reset" to confirm.
For more detailed instructions on resetting the network on your device, please check out the provided link below.
If you continue to experience the same behavior after completing the network reset, we recommend reaching out to your mobile carrier for further assistance.
Thank you for your review, and for being part of the Samsung family!
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshoot/TSG10002018/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It's wonderful to hear that you are overall enjoying your phone and finding Galaxy AI helpful. Your feedback regarding freezing issues and call reliability highlights the importance of having a smooth and consistent experience day to day.
If you notice your phone freezing when you attempt to make a call, it could be related to your carrier. To rule out any potential hardware concerns, it’s best to start with a network reset. Here’s how you can do it:
1. Open the Settings app on your phone.
2. Tap on "General Management."
3. Select "Reset."
4. Tap on "Reset Network Settings."
5. For issues specifically with your mobile connection, choose "Reset Mobile Network Settings."
6. Next, tap "Reset Settings." You may be prompted to enter your security credentials.
7. Finally, tap "Reset" to confirm.
For more detailed instructions on resetting the network on your device, please check out the provided link below.
If you continue to experience the same behavior after completing the network reset, we recommend reaching out to your mobile carrier for further assistance.
Thank you for your review, and for being part of the Samsung family!
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshoot/TSG10002018/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
User Friendly
on April 13, 2026
Posted by: Cherokee898
[This review was collected as part of a promotion.] Experience is Premium and always in sync with me emails and messages.
Value
4
Written by a customer while visiting Samsung US