Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Average customer rating
4.3
(3,747 Reviews)
Rating breakdown 3,747 reviews
5 Stars
2,193
4 Stars
851
3 Stars
361
2 Stars
184
1 Star
158
30%of customers recommend this product.
(
7 out of
23)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Customer Rating
2
Upgrade.? Hmmm.. Sorry Long Review..
on August 3, 2026
Posted by: VICELI
[This review was collected as part of a promotion.] I broke my A25 last year while working so I needed something fast. I count on my phone for work, it's a must have. So I grabbed an A16 it was affordable and something I was familiar with. I finally decided to upgrade again and I wanted the S series, but instead I Chose the A17 because again affordable and it was brand new. Honestly I'm not a fan of it, maybe i'm just not tech savvy or something I did or didnt do with the phone. Weirdly I seemed to have alot of trouble with my wifi after I had gotten the A17. It froze and glitched all the time. System UI 85% of the time wasn't responding I couldnt even open my phone or do anything but i could see calls. The picture quality while watching camera footage or videos also not great. So what did I do? Well I preferred the A16 better so I factory reset it after 3 months of using it and gave it away for free. Don't worry. I told them the issues I had with it first. The A17 in my opinion it worse than the Samsung TV I had to take back to Sears every week because the picture on it kept going out. Samsung your still #1 in my book though... your stuck with me. Lol.
Value
2
Response from Samsung USBy R&R, August 3, 2026
Good day VICELI,
Thank you for sharing your experience with the Galaxy A17 5G. The Galaxy A17 5G features a crisp display, impressive Dolby Atmos audio, and useful AI-enhanced functionalities.
If you're experiencing issues with your device disconnecting from Wi-Fi, it could be related to your region, environment, or mobile network settings. Factors such as your subscribed plan, access region, and network conditions may also contribute to these disconnections.
In some cases, resetting your network settings might help. Here’s how to do that:
1. Open the **Settings** app.
2. Tap on **General Management**.
3. Select **Reset** and then choose **Reset Network Settings**.
4. Tap **Reset Settings**. If you have a PIN or password set, you will be prompted to enter it.
5. Finally, tap **Reset**.
After this, you can test your mobile connection again.
Sometimes, contacting your carrier directly can provide additional assistance. For more tips on maintaining a stable connection, please refer to the link provided below.
Thank you for choosing Samsung!
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy A17 5G. The Galaxy A17 5G features a crisp display, impressive Dolby Atmos audio, and useful AI-enhanced functionalities.
If you're experiencing issues with your device disconnecting from Wi-Fi, it could be related to your region, environment, or mobile network settings. Factors such as your subscribed plan, access region, and network conditions may also contribute to these disconnections.
In some cases, resetting your network settings might help. Here’s how to do that:
1. Open the **Settings** app.
2. Tap on **General Management**.
3. Select **Reset** and then choose **Reset Network Settings**.
4. Tap **Reset Settings**. If you have a PIN or password set, you will be prompted to enter it.
5. Finally, tap **Reset**.
After this, you can test your mobile connection again.
Sometimes, contacting your carrier directly can provide additional assistance. For more tips on maintaining a stable connection, please refer to the link provided below.
Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
This product has great camera use ability
on August 2, 2026
Posted by: Farmer
[This review was collected as part of a promotion.] I chose this product because Samsung Galaxy series has always been reliable for every aspect I could ever think of for the of a smart phone.
Value
3
Response from Samsung USBy R&R, August 3, 2026
Hello there Farmer,
Thank you for sharing your thoughts on your Galaxy A17 5G. We are pleased you chose the Galaxy A17 5G, and we are happy to hear it's proven to be a reliable option for you. We understand the importance of having a device that keeps you connected while also being durable. Thank you for your review, and thank you for choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing your thoughts on your Galaxy A17 5G. We are pleased you chose the Galaxy A17 5G, and we are happy to hear it's proven to be a reliable option for you. We understand the importance of having a device that keeps you connected while also being durable. Thank you for your review, and thank you for choosing Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Good but rather choppy.
on August 2, 2026
Posted by: Arby1987
[This review was collected as part of a promotion.] I chose the Samsung A17 5G because I needed a replacement for my A16 5G, and I didn't want to replacement my wallet phone case. While good on its own, I still came to the same problems that I had with the A16, which was choppy streaming, choppy data quality, and unnecessary overheating at certain times of the day. I'm afraid that the battery will sputter out before I get a good, long use in. So in conclusion, I chose the A17 5G as a good communication device, but when it comes to all-around Internet use, it's rather choppy, and the battery loves to overheat at the most inopportune times.
Value
3
Response from Samsung USBy R&R, August 3, 2026
Hey there Arby1987,
Thank you for sharing your Galaxy story with us and explaining why you chose the Galaxy A17 5G as your daily driver. The Galaxy A17 5G is equipped with all the essentials to help you get through your day, including a great Super AMOLED display, a 5000mAh battery, and enhanced AI features to keep you organized.
Regarding your phone overheating at certain times, does this typically happen when using GPS or Bluetooth-enabled apps? It’s common for phones to warm up when running resource-intensive applications, especially those that use location services and Bluetooth. If possible, we recommend closing all background apps while using these more demanding apps.
You can find more information on how to keep your device functioning at a normal temperature in the link provided below. Thank you for your review, and thank you for choosing Samsung!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
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Thank you for sharing your Galaxy story with us and explaining why you chose the Galaxy A17 5G as your daily driver. The Galaxy A17 5G is equipped with all the essentials to help you get through your day, including a great Super AMOLED display, a 5000mAh battery, and enhanced AI features to keep you organized.
Regarding your phone overheating at certain times, does this typically happen when using GPS or Bluetooth-enabled apps? It’s common for phones to warm up when running resource-intensive applications, especially those that use location services and Bluetooth. If possible, we recommend closing all background apps while using these more demanding apps.
You can find more information on how to keep your device functioning at a normal temperature in the link provided below. Thank you for your review, and thank you for choosing Samsung!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy A17 5G has great features
on August 2, 2026
Posted by: Galaxylover
[This review was collected as part of a promotion.] I been wanting to upgrade on a new phone, with great features on the phone. I chose this phone because it's very light weight and fits in pockets.
Value
4
Response from Samsung USBy R&R, August 4, 2026
Hiya Galaxylover,
Thank you for sharing why you chose your Galaxy A17 5G. The Galaxy A17 5G combines useful features, a lightweight design, and a comfortable size for everyday portability. We are glad it gives you the upgraded experience you wanted while fitting easily into your pocket. Thank you for choosing Samsung!
-Ty
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Thank you for sharing why you chose your Galaxy A17 5G. The Galaxy A17 5G combines useful features, a lightweight design, and a comfortable size for everyday portability. We are glad it gives you the upgraded experience you wanted while fitting easily into your pocket. Thank you for choosing Samsung!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Galaxy A17 5g
on August 2, 2026
Posted by: Jamiep1980
[This review was collected as part of a promotion.] I feel like this model has a lot of glitches !! It freezes and constantly needs restarted because it says it's running slow. But it doesn't help!! It lags terribly... Maybe just a bad phone and not the whole model.
Value
2
Response from Samsung USBy R&R, August 3, 2026
Hello Jamiep1980,
Thank you for sharing your thoughts on your Galaxy A17 5G. If your device keeps crashing regardless of which app you are using, please proceed to the last section about performing a factory reset. However, if the crashes only occur with a specific app, you may not need to reset your device.
There are several potential causes for frequent app crashes on your Samsung Galaxy device, and the steps below will help you troubleshoot them. Before taking further action, please update your device's software, as this may resolve the issue:
1. From the Home screen, touch **Apps**.
2. Touch **Settings** (you may need to swipe left or right to find it).
3. Touch **About device**.
4. Touch **Software update**.
5. Touch **Update**.
If you haven't restarted your device in over a day, please do so now. The app may be crashing due to a memory glitch, and turning your device off and on again can often resolve this issue. If the problem persists, follow these steps:
1. From the Home screen, touch **Apps**.
2. Touch **Manage Applications** (you may need to swipe left or right to locate it).
3. Select the application that keeps crashing.
4. Touch **Clear Data** and then **Clear Cache**.
Another possible reason for the app crashes could be a lack of memory. The unstable app may not have enough memory to function properly. Consider uninstalling any unused or infrequently used apps, and/or deleting some media files to free up internal memory.
If the source of the behavior cannot be identified, it may be necessary to perform a factory data reset to resolve the issue. You can reset your device by going to **Settings > Privacy > Factory data reset** (or **Settings > Backup and reset > Factory data reset**). Please note that performing a factory reset will erase all applications and saved data, including your Google account settings, so make sure to back up your device beforehand.
If you continue to experience frequent app crashes after following these steps, your device may have a hardware fault that requires professional attention. Please reach out to Samsung Support to further assist.
To learn more, please check out our online guide on how to keep your device performing well, linked below.
Thank you for your feedback on your Galaxy A17 5G, and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for sharing your thoughts on your Galaxy A17 5G. If your device keeps crashing regardless of which app you are using, please proceed to the last section about performing a factory reset. However, if the crashes only occur with a specific app, you may not need to reset your device.
There are several potential causes for frequent app crashes on your Samsung Galaxy device, and the steps below will help you troubleshoot them. Before taking further action, please update your device's software, as this may resolve the issue:
1. From the Home screen, touch **Apps**.
2. Touch **Settings** (you may need to swipe left or right to find it).
3. Touch **About device**.
4. Touch **Software update**.
5. Touch **Update**.
If you haven't restarted your device in over a day, please do so now. The app may be crashing due to a memory glitch, and turning your device off and on again can often resolve this issue. If the problem persists, follow these steps:
1. From the Home screen, touch **Apps**.
2. Touch **Manage Applications** (you may need to swipe left or right to locate it).
3. Select the application that keeps crashing.
4. Touch **Clear Data** and then **Clear Cache**.
Another possible reason for the app crashes could be a lack of memory. The unstable app may not have enough memory to function properly. Consider uninstalling any unused or infrequently used apps, and/or deleting some media files to free up internal memory.
If the source of the behavior cannot be identified, it may be necessary to perform a factory data reset to resolve the issue. You can reset your device by going to **Settings > Privacy > Factory data reset** (or **Settings > Backup and reset > Factory data reset**). Please note that performing a factory reset will erase all applications and saved data, including your Google account settings, so make sure to back up your device beforehand.
If you continue to experience frequent app crashes after following these steps, your device may have a hardware fault that requires professional attention. Please reach out to Samsung Support to further assist.
To learn more, please check out our online guide on how to keep your device performing well, linked below.
Thank you for your feedback on your Galaxy A17 5G, and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
This product great quality and well priced
on August 2, 2026
Posted by: Babyd33
[This review was collected as part of a promotion.] .y samsung galaxy a17 phone is pretty great if u ask me it has a little of features and alot of helpful apps it runs every smooth has great picture quality and also has great battery life this phone I would Def recommend as it is an awesome phone well priced and great quality overall and lots of memory too is a great choice for sure
Value
4
Response from Samsung USBy R&R, August 4, 2026
Howdy Babyd33,
Thank you for sharing your reasons for choosing the Galaxy A17 5G. The Galaxy A17 5G combines smooth performance, clear picture quality, and reliable battery life. We appreciate that its helpful apps, ample storage, and overall quality make it easy to recommend. Thank you for enjoying more with Samsung!
-Ty
Samsung Support
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Thank you for sharing your reasons for choosing the Galaxy A17 5G. The Galaxy A17 5G combines smooth performance, clear picture quality, and reliable battery life. We appreciate that its helpful apps, ample storage, and overall quality make it easy to recommend. Thank you for enjoying more with Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy a17 5G review
on August 2, 2026
Posted by: Terrydaman
[This review was collected as part of a promotion.] I chose the Samsung Galaxy a17 5G because I genuinely do think it's a good phone it just runs a little slow but no hate on Androids I chose it because I love this phone and i know id choose it again
Value
4
Response from Samsung USBy R&R, August 3, 2026
Hello Terrydaman,
We love hearing this! The Galaxy A17 5G was designed with your lifestyle in mind, and knowing it's serving you well makes our work even more rewarding. Thanks for choosing Samsung. Together, we make it epic.
-Ty
Samsung Support
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We love hearing this! The Galaxy A17 5G was designed with your lifestyle in mind, and knowing it's serving you well makes our work even more rewarding. Thanks for choosing Samsung. Together, we make it epic.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung at first sight
on August 2, 2026
Posted by: Bthang
[This review was collected as part of a promotion.] I do everything with my phone like pay bills, shop, play games, make music, and watch my health with my Samsung phone I chose and did I forget the great sounds from my music app. I chose Samsung cause it's reliable.I love it.
Value
5
Written by a customer while visiting Samsung US