Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Average customer rating
4.3
(1,812 Reviews)
Rating breakdown 1,812 reviews
5 Stars
1,114
4 Stars
402
3 Stars
152
2 Stars
68
1 Star
76
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Customer Rating
1
Worst buy
on March 13, 2026
Posted by: Mshell
[This review was collected as part of a promotion.] The AI fuction is amazing but the all around phone sucks , worst phone I have ever owned. Can not make a phone call with it. Its a 1 star and that star is solely the AI function all around phone I regret the purchase , I got what I paid for,"cheap"
Value
1
Response from Samsung USBy R&R, March 14, 2026
Hi Mshell,
Thank you for sharing your experience with the Galaxy A17 5G. This device is built to support everyday applications and services through Android and One UI. Please remember that software performance can differ depending on the versions of the applications or system updates. To improve stability, consider checking for system updates and restarting your device. You can find useful information on keeping your device running smoothly in the link below. We value your feedback!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. This device is built to support everyday applications and services through Android and One UI. Please remember that software performance can differ depending on the versions of the applications or system updates. To improve stability, consider checking for system updates and restarting your device. You can find useful information on keeping your device running smoothly in the link below. We value your feedback!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
This product is pretty average
on March 21, 2026
Posted by: Christinadee
[This review was collected as part of a promotion.] This phone is just like the other galaxy phones. But this one specifically is extremely slow. Freezes a lot.
Value
2
Response from Samsung USBy R&R, March 23, 2026
Hi Christinadee,
Thank you for sharing your experience with the Galaxy A17 5G. This device is designed to support everyday tasks like messaging, browsing, and streaming. It includes built-in tools to help keep it running smoothly over time. Performance may vary based on how apps are used and managed throughout the day.
If you notice your device freezing or slowing down, we recommend performing a quick optimization using the Device Care feature in your phone's settings. To do this, go to Settings, swipe to find and tap on Device Care, then tap "Optimize now" and select "Done." This will give your device a little boost.
For more tips on keeping your device running smoothly, we highly recommend checking out our online guide linked below. Thank you for being a valued member of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. This device is designed to support everyday tasks like messaging, browsing, and streaming. It includes built-in tools to help keep it running smoothly over time. Performance may vary based on how apps are used and managed throughout the day.
If you notice your device freezing or slowing down, we recommend performing a quick optimization using the Device Care feature in your phone's settings. To do this, go to Settings, swipe to find and tap on Device Care, then tap "Optimize now" and select "Done." This will give your device a little boost.
For more tips on keeping your device running smoothly, we highly recommend checking out our online guide linked below. Thank you for being a valued member of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A175G
on April 2, 2026
Posted by: GamerGirl
[This review was collected as part of a promotion.] I use my device for gaming, social media, my glucose monitor. I love it. So happy with my phone. Works fast compared to what I had before. Graphics on this phone is really nice.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Mr
on March 10, 2026
Posted by: Gumby
Worst phone I have owned period. Will not purchase again. Making me rethink about buying another samsung phone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, March 11, 2026
Greetings Gumby,
Thank you for sharing your experience with the Galaxy A17 5G. Galaxy A series devices are designed to provide reliable performance for everyday use, along with the connected features that many Samsung users enjoy across the Galaxy ecosystem. They offer a balance of smooth performance, modern design, and the familiar Galaxy experience, simplifying daily tasks and keeping you connected.
We would love to learn more about your experience and offer assistance in optimizing your device to suit your preferences. If you're interested, please reach out to our Samsung Support Team for more information about your device. Additionally, we have linked some resources below for further insights. Thank you for being a valued Samsung customer.
Set up your new Samsung Galaxy A17 5G
https://www.samsung.com/us/support/answer/ANS10010129/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. Galaxy A series devices are designed to provide reliable performance for everyday use, along with the connected features that many Samsung users enjoy across the Galaxy ecosystem. They offer a balance of smooth performance, modern design, and the familiar Galaxy experience, simplifying daily tasks and keeping you connected.
We would love to learn more about your experience and offer assistance in optimizing your device to suit your preferences. If you're interested, please reach out to our Samsung Support Team for more information about your device. Additionally, we have linked some resources below for further insights. Thank you for being a valued Samsung customer.
Set up your new Samsung Galaxy A17 5G
https://www.samsung.com/us/support/answer/ANS10010129/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Base model still better than other brands.
on March 20, 2026
Posted by: Jeffrey
[This review was collected as part of a promotion.] I depend on and rely on my galaxy for day to day life and it's fast enough to keep up.othets have tried but failed I just try not to get in trouble with it because it's end of a mobile computer to step on uncle Sam's infrastructure which I would not mess with (sorry guys) I'm a full blooded and proud to be an American born and raised in the fast pace of California u.s.a. if that's not fast pace and fast pay then tell me what is. I have all kinds of AI in my phone trying to help me so much so they're stepping on each other's toes good job girls keep it up daddy needs a new pair of shoes...
Jeffrey aka HAZARD
Jeffrey aka HAZARD
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I need a better phone sorry thanks tho bye for now
on April 10, 2026
Posted by: Panda1
[This review was collected as part of a promotion.] Thanks sorry am new to this help me thanks again bye for now ok peace
Value
1
Response from Samsung USBy R&R, April 13, 2026
Hello Panda1,
Thank you for reaching out to share your experience with the Galaxy A17 5G. Starting with a new phone can be overwhelming at first, but it's wonderful that you're giving it a try. The Galaxy A17 is designed to be user-friendly and easy to learn over time. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out to share your experience with the Galaxy A17 5G. Starting with a new phone can be overwhelming at first, but it's wonderful that you're giving it a try. The Galaxy A17 is designed to be user-friendly and easy to learn over time. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
This product battery runs down too quickly.
on June 1, 2026
Posted by: KIMMYSUE
[This review was collected as part of a promotion.] I use my phone everyday and I don't understand how Gemini works or don't like it either
Value
1
Response from Samsung USBy R&R, June 3, 2026
Greetings KIMMYSUE,
Thank you for sharing your thoughts. The Galaxy A17 5G offers a lot in a sleek, everyday device, especially for streaming, browsing, and staying connected throughout the day. We understand how important battery performance is in your daily routine. The Galaxy A17 5G introduces Awesome Intelligence for smarter and more efficient experiences. Features include a built-in digital assistant, Gemini integration, seamless actions across apps, and a Circle to Search function. We encourage you to learn more about the AI features on your device by checking out the online article linked below. We appreciate you taking the time to share your experience with us. Thank you for being a Samsung customer.
Use AI features on the Galaxy A17 5G, A37 5G, and A57 5G
https://www.samsung.com/us/support/answer/ANS10010131/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts. The Galaxy A17 5G offers a lot in a sleek, everyday device, especially for streaming, browsing, and staying connected throughout the day. We understand how important battery performance is in your daily routine. The Galaxy A17 5G introduces Awesome Intelligence for smarter and more efficient experiences. Features include a built-in digital assistant, Gemini integration, seamless actions across apps, and a Circle to Search function. We encourage you to learn more about the AI features on your device by checking out the online article linked below. We appreciate you taking the time to share your experience with us. Thank you for being a Samsung customer.
Use AI features on the Galaxy A17 5G, A37 5G, and A57 5G
https://www.samsung.com/us/support/answer/ANS10010131/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
It's slow freezes alot keyboard is not responsive
on March 13, 2026
Posted by: Rico3386
[This review was collected as part of a promotion.] Device is slow keyboard non responsive lags drops service all the time and reboots all the time
Value
1
Response from Samsung USBy R&R, March 15, 2026
Hi Rico3386,
Thank you for sharing your experience with the Galaxy A17 5G. Performance and responsiveness are essential aspects of the smartphone experience, particularly when using messaging, browsing, and everyday apps. The built-in optimization tools, such as Device Care, help manage system performance and ensure smooth operation during regular use. Thank you for being a valued member of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A17 5G. Performance and responsiveness are essential aspects of the smartphone experience, particularly when using messaging, browsing, and everyday apps. The built-in optimization tools, such as Device Care, help manage system performance and ensure smooth operation during regular use. Thank you for being a valued member of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US