Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Average customer rating
4.3
(2,308 Reviews)
Rating breakdown 2,308 reviews
5 Stars
1,393
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Customer Rating
4
Simple Durability
on April 27, 2026
Posted by: CaliWolf
[This review was collected as part of a promotion.] Having the Samsung durability combined with the Galaxy AI has been amazing. Too often we don't get to have luxury at a price point that is manageable let alone with the smooth operating system but with the AI built in, it's become pleasant to use a phone again. Thanks Samsung!
Value
4
Response from Samsung USBy R&R, April 30, 2026
Hi CaliWolf,
We appreciate your enthusiasm for the Galaxy A17 5G. Its combination of durability and smooth performance truly stands out. The Galaxy A17 5G is designed to provide a reliable experience, featuring Smart AI capabilities that make everyday use even more seamless. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
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We appreciate your enthusiasm for the Galaxy A17 5G. Its combination of durability and smooth performance truly stands out. The Galaxy A17 5G is designed to provide a reliable experience, featuring Smart AI capabilities that make everyday use even more seamless. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Sometimes lags
on April 27, 2026
Posted by: Papenn70
[This review was collected as part of a promotion.] The reply between tying and the phone receiving lags or gets stuck. There seems to be no pattern or explanation. It does this while texting or on the internet.
Value
4
Response from Samsung USBy R&R, April 30, 2026
Hey there Papenn70,
Thank you for sharing your thoughts on the Galaxy A17 5G. We understand that experiencing delays can be frustrating during everyday use. The Galaxy A17 5G is designed to provide smooth performance for texting and browsing, and your feedback emphasizes the importance of consistent responsiveness.
If you notice your phone is starting to lag or stall, the Quick Optimization feature can help improve performance. It identifies apps that drain the battery, clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and easy. Just go to Settings, swipe to and tap "Device care," then tap "Optimize now" and finally tap "Done."
If you're experiencing hesitation when making or receiving calls, this may be related to your network connection. In this case, contacting your service provider may help resolve the issue.
Thank you for your feedback, and we appreciate your support as a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your thoughts on the Galaxy A17 5G. We understand that experiencing delays can be frustrating during everyday use. The Galaxy A17 5G is designed to provide smooth performance for texting and browsing, and your feedback emphasizes the importance of consistent responsiveness.
If you notice your phone is starting to lag or stall, the Quick Optimization feature can help improve performance. It identifies apps that drain the battery, clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and easy. Just go to Settings, swipe to and tap "Device care," then tap "Optimize now" and finally tap "Done."
If you're experiencing hesitation when making or receiving calls, this may be related to your network connection. In this case, contacting your service provider may help resolve the issue.
Thank you for your feedback, and we appreciate your support as a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3
Not a bad phone
on April 27, 2026
Posted by: MAINEO
[This review was collected as part of a promotion.] For gaming and videos
Picture taking
Gps
Making calls
Picture taking
Gps
Making calls
Value
3
Response from Samsung USBy R&R, April 28, 2026
Hey there MAINEO,
It's wonderful to see you using your Galaxy A17 5G for gaming, videos, navigation, and calls. Many users appreciate having a wide range of features in one device as part of their daily routines. We are thrilled to hear that your device is exceeding your expectations. Thank you for your review and for choosing Samsung as your go-to brand.
-Ty
Samsung Support
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Samsung Community
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Facebook
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It's wonderful to see you using your Galaxy A17 5G for gaming, videos, navigation, and calls. Many users appreciate having a wide range of features in one device as part of their daily routines. We are thrilled to hear that your device is exceeding your expectations. Thank you for your review and for choosing Samsung as your go-to brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
I love how fast my phone is gaming
on April 27, 2026
Posted by: CrashDaParty
[This review was collected as part of a promotion.] Galaxy ai helps with preforming tasks such as browsing , gaming and processing documents.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone i ever owned slow
on April 27, 2026
Posted by: Kapnkenny
[This review was collected as part of a promotion.] Not a good chooce you only get what you pay for so buy something else
Value
1
Response from Samsung USBy R&R, April 28, 2026
Hey Kapnkenny,
We recognize the importance of speed and overall performance in your experience. The Galaxy A17 5G is designed to handle everyday tasks and keep you connected throughout the day. Over time, you may find that your Galaxy device accumulates a significant amount of data. Fortunately, there are several ways to free up memory and create space for important files and cherished photos.
To improve your device’s performance and free up storage space, consider deleting unused apps, media, or downloads. Additionally, clearing the cache of individual apps can remove temporary data and help them run more smoothly. If you wish to reset an app to its factory defaults, you can also clear its data.
To clear an app's cache, follow these steps:
1. Open the **Settings** menu.
2. Swipe to and tap on **Apps**.
3. Search for and select the app you want to clear.
4. Tap **Storage**, then tap **Clear cache**.
To clear an app's data, follow these steps:
1. Open the **Settings** menu.
2. Swipe to and tap on **Apps**.
3. Search for and select the app you want to reset.
4. Tap **Storage**, then tap **Clear data**.
5. Tap **Delete** on the pop-up to confirm.
For more information, please check the online article linked below. Your feedback is invaluable as we strive to meet your evolving expectations. Thank you for being a Samsung customer.
Free up storage space on your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10002029/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We recognize the importance of speed and overall performance in your experience. The Galaxy A17 5G is designed to handle everyday tasks and keep you connected throughout the day. Over time, you may find that your Galaxy device accumulates a significant amount of data. Fortunately, there are several ways to free up memory and create space for important files and cherished photos.
To improve your device’s performance and free up storage space, consider deleting unused apps, media, or downloads. Additionally, clearing the cache of individual apps can remove temporary data and help them run more smoothly. If you wish to reset an app to its factory defaults, you can also clear its data.
To clear an app's cache, follow these steps:
1. Open the **Settings** menu.
2. Swipe to and tap on **Apps**.
3. Search for and select the app you want to clear.
4. Tap **Storage**, then tap **Clear cache**.
To clear an app's data, follow these steps:
1. Open the **Settings** menu.
2. Swipe to and tap on **Apps**.
3. Search for and select the app you want to reset.
4. Tap **Storage**, then tap **Clear data**.
5. Tap **Delete** on the pop-up to confirm.
For more information, please check the online article linked below. Your feedback is invaluable as we strive to meet your evolving expectations. Thank you for being a Samsung customer.
Free up storage space on your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10002029/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
get a new phone a releable one and it works better
on April 27, 2026
Posted by: alex392026
[This review was collected as part of a promotion.] its a awesome phone it work perfect.i want to up grade
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung girlie all the way
on April 27, 2026
Posted by: Skarlette7567
[This review was collected as part of a promotion.] I absolutely love my phone! I have always been an android user and have preferred Samsung devices over any other company. My current phone has been amazing. The picture quality is great, my music sounds phenomenal when I play it through the speakers and the sound quality of my calls are great. I love the fact that my Galaxy AI assistant helps me with any problems I may have efficiently with great detail.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I truly am disappointed
on April 27, 2026
Posted by: Joshxl813
[This review was collected as part of a promotion.] My galaxy A17 i was excited to get this phone as I am a true fan of Samsung but to my dismay this is the worst phone I have ever had in my life!!!!! It's slow i mean slow my system ui is constantly crashing no matter where I am the internet signal is always low and it's not my carrier it's the phone the phone e glitches and some time I open apps and they close by themselves I took it to get looked at thinking maybe I got a virus nothing is found and the phone continues to have issues.im really upset im stuck with this phone because honestly it's been nothing but a let down I understand it's a lower end phone but my wife's lower end phone never has the issues I have with this phone oh and the battery lif on this phone is total garbage honestly with all yhe Samsung products in my home I feel like Samsung should give me a better model phone for all my trouble with both t b is and the A16 that I owned.
Value
1
Response from Samsung USBy R&R, April 28, 2026
Hi there Joshxl813,
Thank you for taking the time to share your experience with your Galaxy A17 5G. We understand how disappointing this has been, especially as a longtime Samsung user. The Galaxy A17 5G is designed to bring together communication, apps, and AI features in one place. Your feedback underscores how important a smooth, reliable experience is day to day. Your Galaxy A17 5G is packed with the essentials to get you through your day-to-day tasks. For good performance, optimization is key. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. From Settings, swipe to and tap Device care. Tap Optimize now, then tap Done. Please learn more about how to keep your device running smoothly with Device care by checking out our online article linked below. Thank you for your review and for being a loyal Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your experience with your Galaxy A17 5G. We understand how disappointing this has been, especially as a longtime Samsung user. The Galaxy A17 5G is designed to bring together communication, apps, and AI features in one place. Your feedback underscores how important a smooth, reliable experience is day to day. Your Galaxy A17 5G is packed with the essentials to get you through your day-to-day tasks. For good performance, optimization is key. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. From Settings, swipe to and tap Device care. Tap Optimize now, then tap Done. Please learn more about how to keep your device running smoothly with Device care by checking out our online article linked below. Thank you for your review and for being a loyal Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US