Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Average customer rating
4.3
(2,308 Reviews)
Rating breakdown 2,308 reviews
5 Stars
1,393
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Customer Rating
4
This product has great features.
on April 27, 2026
Posted by: Bubbles
[This review was collected as part of a promotion.] I use it for gaming, calls and messaging plus emails.
Value
4
Response from Samsung USBy R&R, May 4, 2026
Hi there Bubbles,
We love hearing how the Galaxy A17 5G supports everything from gaming to staying connected throughout the day. That kind of versatility is what makes it easy to rely on for everyday tasks. Thanks for sharing your experience. Thank you for being a Samsung customer.
-Ty
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We love hearing how the Galaxy A17 5G supports everything from gaming to staying connected throughout the day. That kind of versatility is what makes it easy to rely on for everyday tasks. Thanks for sharing your experience. Thank you for being a Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Product review
on April 27, 2026
Posted by: Mysteryman6349
[This review was collected as part of a promotion.] The phone that I bought has to be one of the best buys that I have procured this year.
One of the best features is the Galaxy Ai, it allows you to do more than i could have ever imagined.
Please keep producing such great products and being at the top of your game.
One of the best features is the Galaxy Ai, it allows you to do more than i could have ever imagined.
Please keep producing such great products and being at the top of your game.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Well you didn't list the a15 5g
on April 27, 2026
Posted by: Ricky6969
[This review was collected as part of a promotion.] Well since all the update and all it lags screen locks up and ai really sucks right now I don't recommend a Samsung phone and I might move away to a different android phone I've had Samsung phone since the bag phones on really thinking about going to a different brand
Value
2
Response from Samsung USBy R&R, April 28, 2026
Hey there Ricky6969,
Thank you for sharing your experience with your Galaxy A17 5G. We understand how your experience with the device has changed over time since the recent update. Galaxy phones are designed to evolve with updates, bringing helpful tools and enhanced AI features into everyday use.
Your feedback is valuable and highlights the importance of consistent daily performance. If you have noticed any changes in your phone's behavior since the latest update, it could be due to outdated apps that may not function well with the new version. In addition, there may be residual data that needs to be cleared from your device.
We have a troubleshooting guide that can assist you in getting your phone back on track. If you are a heavy user or tend to have many apps on your device, you might find that an S Series device is better suited to your needs. We recommend considering the Galaxy S26 or other S Series devices that may better align with your daily usage.
Thank you for your review. We are here to help in any way and are pleased to have you as part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with your Galaxy A17 5G. We understand how your experience with the device has changed over time since the recent update. Galaxy phones are designed to evolve with updates, bringing helpful tools and enhanced AI features into everyday use.
Your feedback is valuable and highlights the importance of consistent daily performance. If you have noticed any changes in your phone's behavior since the latest update, it could be due to outdated apps that may not function well with the new version. In addition, there may be residual data that needs to be cleared from your device.
We have a troubleshooting guide that can assist you in getting your phone back on track. If you are a heavy user or tend to have many apps on your device, you might find that an S Series device is better suited to your needs. We recommend considering the Galaxy S26 or other S Series devices that may better align with your daily usage.
Thank you for your review. We are here to help in any way and are pleased to have you as part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Sometimes I experience dropped calls
on April 27, 2026
Posted by: Johnson
[This review was collected as part of a promotion.] Calls have been dropping mid conversation and certain features are somewhat confusing.
Value
4
Response from Samsung USBy R&R, May 4, 2026
Hello Johnson,
We hear your feedback on call stability and feature clarity for the Galaxy A17 5G. Reliable connections and an easy-to-navigate experience are important for everyday use, and your input helps highlight where improvements matter most. We appreciate you sharing this. Thank you for being a Samsung customer.
-Ty
Samsung Support
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We hear your feedback on call stability and feature clarity for the Galaxy A17 5G. Reliable connections and an easy-to-navigate experience are important for everyday use, and your input helps highlight where improvements matter most. We appreciate you sharing this. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone takes great pictures.
on April 27, 2026
Posted by: Teq101
[This review was collected as part of a promotion.] I'm just getting ready to try and use my AI feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The perfect Android for Android lovers ❤️
on April 27, 2026
Posted by: AndroidLover
[This review was collected as part of a promotion.] My Android Device is used for more things than the average other devices that exist; from playing games, painting, drawing, and communicating with family, friends, and loved ones near or far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love the size
on April 27, 2026
Posted by: Venussfreak
[This review was collected as part of a promotion.] L8ve everything about this phone except for how fast it uses up the battery. I love Galaxy AI.
Value
3
Response from Samsung USBy R&R, April 28, 2026
Hola Venussfreak,
Thank you for sharing your feedback with us. The Galaxy A17 5G was designed to make streaming, browsing, and staying connected simple and reliable. Its new AI features offer practical tools to help simplify everyday routines. We're pleased to hear that it is a great fit for your daily use and that you are having a positive experience with the device. Thank you for taking the time to share your thoughts and for choosing Samsung as your preferred brand.
Use AI features on the Galaxy A17 5G, A37 5G, and A57 5G
https://www.samsung.com/us/support/answer/ANS10010131/
-Ty
Samsung Support
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Thank you for sharing your feedback with us. The Galaxy A17 5G was designed to make streaming, browsing, and staying connected simple and reliable. Its new AI features offer practical tools to help simplify everyday routines. We're pleased to hear that it is a great fit for your daily use and that you are having a positive experience with the device. Thank you for taking the time to share your thoughts and for choosing Samsung as your preferred brand.
Use AI features on the Galaxy A17 5G, A37 5G, and A57 5G
https://www.samsung.com/us/support/answer/ANS10010131/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1
I have the Samsung A17 and I absolutely hate it
on April 27, 2026
Posted by: LouLou
[This review was collected as part of a promotion.] I have the Samsung A17 and I hate it. I havent had this phone a year yet and it freezes all the time, I miss phone calls all the time because the phone only rings some of the time. I cant make out going phone calls everytime I do it says the call cant be placed. I have to try making the call 4 times and on the 4th try it will ho through sometimes. It started doing all those crazy things at about 3 months into having it. I really need another phone but I cant afford it right now.
Value
1
Response from Samsung USBy R&R, April 28, 2026
Hello LouLou,
We understand how important reliable calling and day-to-day performance are to you. The Galaxy A17 5G is designed to support communication, apps, and everyday tasks all in one device. Your feedback highlights the significance of consistency in staying connected.
If your device is becoming glitchy or slow, consider cleaning up its memory to improve performance. To do this, go to Settings, swipe to and tap on Device Care. Then tap on Memory, and select Clean Now to free up memory by stopping background apps. If you'd like to keep certain apps running in the background, you can tap on Excluded Apps and add your preferred apps to the list so they remain open when using this feature.
Another effective way to clear the phone’s memory is to restart it occasionally. You can restart your phone at any time by swiping down from the top of the screen with two fingers to open the Quick Settings panel, then tapping the Power icon. Tap Restart, and then tap Restart again. If prompted, enter your PIN or password once the reboot is complete. This is a useful troubleshooting step, as data builds up over time and can slow down your device.
For more information, please check out the online article linked below. Thank you for your feedback, and thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We understand how important reliable calling and day-to-day performance are to you. The Galaxy A17 5G is designed to support communication, apps, and everyday tasks all in one device. Your feedback highlights the significance of consistency in staying connected.
If your device is becoming glitchy or slow, consider cleaning up its memory to improve performance. To do this, go to Settings, swipe to and tap on Device Care. Then tap on Memory, and select Clean Now to free up memory by stopping background apps. If you'd like to keep certain apps running in the background, you can tap on Excluded Apps and add your preferred apps to the list so they remain open when using this feature.
Another effective way to clear the phone’s memory is to restart it occasionally. You can restart your phone at any time by swiping down from the top of the screen with two fingers to open the Quick Settings panel, then tapping the Power icon. Tap Restart, and then tap Restart again. If prompted, enter your PIN or password once the reboot is complete. This is a useful troubleshooting step, as data builds up over time and can slow down your device.
For more information, please check out the online article linked below. Thank you for your feedback, and thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US