Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Average customer rating
4.3
(2,304 Reviews)
Rating breakdown 2,304 reviews
5 Stars
1,391
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
98
42%of customers recommend this product.
(
5 out of
12)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Customer Rating
3
This phone is slow and freezes at times. Not the b
on June 29, 2026
Posted by: LadyPeace
[This review was collected as part of a promotion.] I use my Galaxy A17 for personal business, for social media and to play games. To record memories via video and pictures.
Value
3
Response from Samsung USBy R&R, July 2, 2026
Greetings LadyPeace,
Thank you for sharing your experience with the Galaxy A17 5G. The Galaxy A17 features a large display, 5G connectivity, and a range of camera tools for capturing photos and videos throughout the day. It sounds like you use your phone for many activities, including gaming, social media, personal business, and capturing memories. We understand that the slowdowns and freezing you mentioned can hinder your ability to fully enjoy these features.
To keep your device running at its best, we recommend optimizing it regularly. The Quick Optimization feature improves performance by identifying battery-draining apps, clearing memory, removing unnecessary files, scanning for malware, and closing background apps.
To optimize your phone, go to Settings, swipe to Device Care, tap "Optimize Now," and then select "Done." For more information, please check out the link provided below. We appreciate you sharing your experience and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for sharing your experience with the Galaxy A17 5G. The Galaxy A17 features a large display, 5G connectivity, and a range of camera tools for capturing photos and videos throughout the day. It sounds like you use your phone for many activities, including gaming, social media, personal business, and capturing memories. We understand that the slowdowns and freezing you mentioned can hinder your ability to fully enjoy these features.
To keep your device running at its best, we recommend optimizing it regularly. The Quick Optimization feature improves performance by identifying battery-draining apps, clearing memory, removing unnecessary files, scanning for malware, and closing background apps.
To optimize your phone, go to Settings, swipe to Device Care, tap "Optimize Now," and then select "Done." For more information, please check out the link provided below. We appreciate you sharing your experience and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love the phone it works great for what I need
on June 29, 2026
Posted by: 2goodtobe
[This review was collected as part of a promotion.] I like the ai part it makes things easier i use it sometimes when I need to do certain things
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Awesome
on June 29, 2026
Posted by: Kay0701
[This review was collected as part of a promotion.] I love my galxy. It fits into my everyday activities. The storage is awesome. Picture quality is also great. Will never change to another phone 😀
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is very easy to use for non tech savy p
on June 29, 2026
Posted by: Maf6241
[This review was collected as part of a promotion.] I do everything on my Samsong A17. Iuse it for work, photos, social media and communicating with friends and family
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pleasantly Surprised
on June 29, 2026
Posted by: Reesekd
[This review was collected as part of a promotion.] I use my device primarily for chatting and streaming. For a phone the picture is sharp. Really makes watching a game or a show pleasing. The speed at witch i can change Contacts or even Sites is impressive. I am not one to spend the big money for a phone. But a certain times this phone performs as if I did!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Troubles with device since 4 months now a15 better
on June 29, 2026
Posted by: Love2mice
[This review was collected as part of a promotion.] Troubles with device since 4 months now a15 better in my opinion feel the a17 came out with something that still needs work
Value
2
Response from Samsung USBy R&R, July 2, 2026
Greetings Love2mice,
Thank you for sharing your thoughts on the Galaxy A17 5G. The Galaxy A17 features a bright display, 5G connectivity, and various practical Galaxy functionalities. It’s valuable to hear that the phone has not performed as well as your previous A15 over the past several months. Your feedback is essential in understanding where the experience has not met the expected standards of a Galaxy device. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for sharing your thoughts on the Galaxy A17 5G. The Galaxy A17 features a bright display, 5G connectivity, and various practical Galaxy functionalities. It’s valuable to hear that the phone has not performed as well as your previous A15 over the past several months. Your feedback is essential in understanding where the experience has not met the expected standards of a Galaxy device. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The product i have has some good features
on June 29, 2026
Posted by: Lovemyphone
[This review was collected as part of a promotion.] I love my Samsung galaxy A17 me and my husband have one and we are going to get another one because we love the Samsung phone and the features the phone have when they do more Samsung galaxy phones I will buy it keep up the good work
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Slow and temperamental.
on June 29, 2026
Posted by: NoSeventeen
[This review was collected as part of a promotion.] The Galaxy A17 5G is very slow, even after restarting which you have to do everyday. Have to constantly update apps and features, sometimes twice a day you'll receive a prompt to updates. The phone is forever overheating. Screens and apps will automatically open or close without warning.
My Samsung watch will randomly disconnect from the phone and will only reconnect if you restart both. Do not recommend this phone to anyone. Only reason I still have is due to the contract.
My Samsung watch will randomly disconnect from the phone and will only reconnect if you restart both. Do not recommend this phone to anyone. Only reason I still have is due to the contract.
Value
3
Response from Samsung USBy R&R, July 2, 2026
Hello there,
The Galaxy A17 5G features a large display, 5G connectivity, and a range of Galaxy functions that keep your devices connected. However, issues like overheating, slow performance, unexpected app behavior, and disconnections with your watch can make daily use challenging. Fortunately, there are solutions to the problems you are facing with your device.
The Quick Optimization feature enhances your device's performance by identifying apps that drain the battery. It clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps. Optimizing your phone is quick and easy. Simply go to Settings, swipe to and tap Device Care, then tap Optimize Now, and finally tap Done.
By performing a Quick Optimization, you will notice that old, unused data is removed from your device, improving processing speed and reducing heavy battery usage, ultimately helping to prevent overheating.
Thank you for sharing how these issues have impacted your experience with both your phone and Galaxy Watch. We appreciate your being part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy A17 5G features a large display, 5G connectivity, and a range of Galaxy functions that keep your devices connected. However, issues like overheating, slow performance, unexpected app behavior, and disconnections with your watch can make daily use challenging. Fortunately, there are solutions to the problems you are facing with your device.
The Quick Optimization feature enhances your device's performance by identifying apps that drain the battery. It clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps. Optimizing your phone is quick and easy. Simply go to Settings, swipe to and tap Device Care, then tap Optimize Now, and finally tap Done.
By performing a Quick Optimization, you will notice that old, unused data is removed from your device, improving processing speed and reducing heavy battery usage, ultimately helping to prevent overheating.
Thank you for sharing how these issues have impacted your experience with both your phone and Galaxy Watch. We appreciate your being part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US