Customer reviews from Samsung US
Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Average customer rating
4.3
(2,308 Reviews)
Rating breakdown 2,308 reviews
5 Stars
1,393
4 Stars
522
3 Stars
200
2 Stars
93
1 Star
100
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for Samsung - Galaxy A17 5G 128GB - Black (AT&T)
Customer Rating
5
This phone is great
on May 22, 2026
Posted by: shavar20
[This review was collected as part of a promotion.] I love this phone. a great phone to have and I like the new AI this phone has.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Quality Model
on May 21, 2026
Posted by: Gelato Guy
from New Orleans, LA
Expertise:Expert
Very slow response and very unresponsive. Phone constantly freezes and does not respond to input. Display is clear. Sound is clear although when adjust to the loudest setting is not very loud.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy R&R, May 26, 2026
R&R Response 5.26.2026
Hiya Gelato Guy,
Thank you for taking the time to share your thoughts. Smooth performance is a vital part of the user experience, and we appreciate you highlighting this. To enhance your device's performance, the Quick Optimization feature identifies battery-draining apps, clears memory, deletes unnecessary files, scans for malware, and closes background apps.
To optimize your phone, go to Settings, swipe to Device Care, tap "Optimize Now," and then tap "Done." This process is a one-time action, but it still ensures your device runs smoothly.
For more tips on keeping your device running efficiently, please check out the online article linked below. We love hearing how customers use their Galaxy devices and which features stand out to them. Thank you for making Samsung a part of your daily routine!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Hiya Gelato Guy,
Thank you for taking the time to share your thoughts. Smooth performance is a vital part of the user experience, and we appreciate you highlighting this. To enhance your device's performance, the Quick Optimization feature identifies battery-draining apps, clears memory, deletes unnecessary files, scans for malware, and closes background apps.
To optimize your phone, go to Settings, swipe to Device Care, tap "Optimize Now," and then tap "Done." This process is a one-time action, but it still ensures your device runs smoothly.
For more tips on keeping your device running efficiently, please check out the online article linked below. We love hearing how customers use their Galaxy devices and which features stand out to them. Thank you for making Samsung a part of your daily routine!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has the best Features
on May 21, 2026
Posted by: Luhaiden10
[This review was collected as part of a promotion.] No words needed Samsung is the best phone makers with galaxy Ai
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like everything about the phone I like all the G
on May 21, 2026
Posted by: Steveo3247
[This review was collected as part of a promotion.] I really like the Galaxy AI feature. I get a lot of letters or notes. Written professionally helps with a lot of research and I pretty much ask it on a daily basis questions.\n To seek facts and directions and location
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy A17
on May 21, 2026
Posted by: Nicole
[This review was collected as part of a promotion.] I mainly use my device to write and as a tool to keep up with distant family members. The Ai feature really helps to turn what I say into fuller paragraphs. And it makes me sound intelligent as well. I have used it to create resumes and I have used it to map out plans for my future as well as detailed steps to get me towards my goals. I recommend this device solely on the confidence that the screen is big and the display is enough to have a whole document layout without the zooming in and zooming n out to read. I give this device 4 stars solely for the fact that I feel the cameras could be a bit better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Total reliability for work and play!
on May 21, 2026
Posted by: Luv4samsung
[This review was collected as part of a promotion.] The Samsung Galaxy A17 deserves a solid 5 stars. I use it for everything from keeping up with my busy everyday life to unwinding with my favorite games and movies. The performance is smooth, the picture quality is sharp, and it proves how good it is every time I turn it on. It’s a top-tier phone that doesn't disappoint, and that's that.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
The system is constantly crashes my A15 was better
on May 21, 2026
Posted by: Jewels
[This review was collected as part of a promotion.] Galaxy AI never mentioned how I'd be better off with a flip phone than the model
Value
2
Response from Samsung USBy R&R, May 22, 2026
Hey Jewels,
Thank you for taking the time to share your feedback on the Galaxy A17 5G. We appreciate your input as the Smart AI features continue to evolve, designed to make your daily tasks smoother and more personalized.
If your Galaxy phone or tablet freezes or crashes, it can be quite frustrating. The good news is that this issue can often be resolved without needing to send your device in for service. Simple actions like rebooting your device and updating the software can help prevent future freezes and crashes.
Start by ensuring your phone's software is up to date. If an update is available, it will begin downloading automatically, although you may need to tap on "Download now" on some devices. Once the download is complete, follow the on-screen instructions to install the update.
Additionally, make sure your device has enough storage space. If your phone or tablet is lacking storage, you can free up space using the Device care feature. You can also back up extra files using Smart Switch or your Samsung or Google account.
For more tips on getting your phone to run more smoothly, please check out the link provided below. We appreciate your being part of the Samsung community!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your feedback on the Galaxy A17 5G. We appreciate your input as the Smart AI features continue to evolve, designed to make your daily tasks smoother and more personalized.
If your Galaxy phone or tablet freezes or crashes, it can be quite frustrating. The good news is that this issue can often be resolved without needing to send your device in for service. Simple actions like rebooting your device and updating the software can help prevent future freezes and crashes.
Start by ensuring your phone's software is up to date. If an update is available, it will begin downloading automatically, although you may need to tap on "Download now" on some devices. Once the download is complete, follow the on-screen instructions to install the update.
Additionally, make sure your device has enough storage space. If your phone or tablet is lacking storage, you can free up space using the Device care feature. You can also back up extra files using Smart Switch or your Samsung or Google account.
For more tips on getting your phone to run more smoothly, please check out the link provided below. We appreciate your being part of the Samsung community!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Performance And Convenience
on May 21, 2026
Posted by: Marlviniii
[This review was collected as part of a promotion.] GALAXY A17 is sooooo smooth when using it. It has really nice features and takes relatively nice images.
Really good for gaming as it has a long battery life yet it charges very fast.
Speaking of display, its amazing almost offer something related to the S galaxy series just at a lower price. Its really worth every peny. And comes in good colours. Really good and presentable!
Really good for gaming as it has a long battery life yet it charges very fast.
Speaking of display, its amazing almost offer something related to the S galaxy series just at a lower price. Its really worth every peny. And comes in good colours. Really good and presentable!
Value
4
Written by a customer while visiting Samsung US